I ordered a F22 set up, and also several attachments including upgraded pulleys, lat pull down extender, and leg holder. The packaging isn’t great and several items arrived damaged with scratches... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The B52 pro overall is a great system to add to our home gym. There are a few minor things that could be better, such as feet that are a little taller to allow you to get a wrench underneath and ti... See more
Company replied
I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more
Company replied
Good equipment glad I purchased. Only issue I had was pieces came scratched up. Customer service worked with me on resolving the issue just thought they could have done a little more being I paid roug... See more
Company replied
Company details
- #16 of 30 best companies in Fitness Equipment Store
- #59 of 79 best companies in Sporting Goods Store
Written by the company
MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.
Contact info
700 WESTLAKE PKWY SW STE 760, ATLANTA, GA 30336, 30336, ATLANTA, United States
- 800-276-8577
- support@majorfitness.com
- majorfitness.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 1 week
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Enjoying the machine that I purchased…
Enjoying the machine that I purchased and how fast it shipped
June 8, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Lee is the best for customer service
Lee is the best for customer service. Give em a raise!!!
June 8, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The equipment is fantastic and as…
The equipment is fantastic and as advertised. The leg press how to assemble instructions and video leaves a little to be desired. There are a few parts that are really difficult and video shows the wrong angle/ skips over it.
September 29, 2025
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Shipping took a little bit but the…
Shipping took a little bit but the machine is of the best quality. Really enjoying my workouts at home. Was expensive but worth it.
June 4, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The customer service was excellent. The agent went above and beyond to ensure I was well taken care of and satisfied.
The communication between the customer service agent , was the speed and promptness with which the matter was handled
June 5, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
The service at Major Fitness is great
The service at Major Fitness is great. They worked with me to upgrade my equipment to add the cable arms on the Evo. Thanks Major Fitness
June 3, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Great workout machine, but not perfect in some respects
The machine is really great…well made, very functional and inspiring
The only drawbacks I have encountered were as follows
The machine arrived in 9 boxes - 5 with the machine parts & 4 boxes of weights.
There is no rhyme or reason to what is included in the machine boxes. Finding the parts was the most tedious aspect of the install. One part for a certain section would be in one box, and another in a different box.
Also - watch the step-by-step install video. The paper manual is very confusing.
The only other problem was the smith bar was slightly bent, which we remedied after the install.
A suggestion for major fitness - how about putting the weight plate horns out to the side instead of the back. We had to place the machine 19” from the wall to accommodate free weight plates. This really limits our ability to use the “landmine” attachment point.
Moving the horns to the side would give us almost 2 feet more in front of the machine.
Other than that, the machine is 5 stars
June 2, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Still havent received my safety bar and…
I purchased the Major Fitness B52 Pro All-In-One Home Gym Smith Machine (EVO / Tactical Black) under Order #103821. I built the machine this past Sunday and immediately discovered multiple parts were missing from the shipment — most critically, the entire right-side safety bar. Not a small piece. The entire safety bar. I was also missing the landmine attachment bolt and 3 washers.
I paid $3,049.50 for this machine and it arrived incomplete and unsafe to use. The missing safety bar is not just an inconvenience — it is a genuine safety hazard that has made the machine unusable in its intended capacity.
I contacted their support team right away and was told the parts would be shipped “as soon as possible.” I just called today for an update and was told the safety bar might not even arrive until July 7th. So I built a $3,000 machine less than a week ago and I still can’t safely use it — with no urgency whatsoever from their end.
Do not let their polite apology emails fool you. They respond quickly but move slowly. If anything is missing from your order, expect to wait with no real resolution in sight. Absolutely unacceptable for a product at this price point.
June 1, 2026
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Pulleys are too tight and when I tried…
Pulleys are too tight and when I tried to get customer support from you, I essentially got ignored.
June 2, 2026
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Didn’t send me a piece of the machine
Didn’t send me a piece of the machine. Have been over a month without the piece and every time I call or email, they send me the wrong piece. They out source customer service to a foreign country and the employees don’t understand what I am asking for
June 2, 2026
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Product meet all my expectations
Product meet all my expectations. Good bang for the buck.
June 2, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Everything was very high-quality
Everything was very high-quality. I was missing a couple parts due to mishandling from the carrier. Major fitness responded to my email immediately and overnighted the parts to me at no charge. Great company to deal with. Look forward to using these machines for many years.
June 1, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
ABSOLUTLEY LOVE IT!!
ABSOLUTLEY LOVE IT!!! The machine itself is excellent quality! I have two teenage boys, and as a father, you cannot put a price on spending quality time together as a family working out!!!! 10/10 would purchase again!!!!
I want to brag on the customer service!! FedEx lost 1 of the packages of weight stacks. Major Fitness sent one out the next day no problem!!
June 1, 2026
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
I am writing to express my…
I am writing to express my disappointment regarding the experience I have had with my recent Major Fitness purchase.
I invested a significant amount of money in your brand—approximately $9,000 or more—because I believed I was choosing a premium company that stands above its competitors in both product quality and customer experience. While I still believe your equipment is designed with a high level of quality, my experience with the support and fulfillment process has unfortunately not reflected that same standard.
My equipment was delivered some time ago, and installation was scheduled accordingly. However, the assembly could not be completed because one of the parts arrived defective. A replacement part was then sent, but the replacement itself has arrived missing several Rivnuts (threaded inserts) required for assembly.
As a result, the installer assigned to my project—who has been excellent, professional, and extremely helpful throughout this process—has still been unable to complete the installation due to circumstances entirely outside of his control. The delays have been caused by defective and incomplete parts, not by the installer.
At this point, I continue to have a significant investment sitting unusable in my garage, unable to train on equipment that I purchased specifically because of the reputation and premium image of the Major Fitness brand.
To resolve this matter, I would like Major Fitness to provide the correct replacement part, complete and ready for installation, so that the defective component can finally be replaced and the assembly completed without further delays.
In addition, considering the repeated issues, extended delays, multiple service visits, and the inconvenience caused by these quality-control and fulfillment errors, I believe it would be appropriate for Major Fitness to offer a store credit that I can use toward future purchases from your company as a gesture of goodwill and compensation for the inconvenience I have experienced.
I have been patient and understanding throughout this process, but repeated quality-control and fulfillment issues have begun to make me question whether I made the right decision in choosing Major Fitness over other premium brands.
I genuinely appreciate your company and your products, which is precisely why this experience has been so disappointing. I believe that the level of customer service should match the level of investment your customers make in your brand.
I would appreciate a formal response outlining:
When the correct replacement part will be shipped.
How Major Fitness plans to ensure the installation can be completed promptly.
What compensation or store credit will be provided in recognition of the inconvenience caused by these ongoing issues.
I look forward to your prompt response and to resolving this matter in a way that reflects the premium standards Major Fitness promotes.
Sincerely,
Pedro Gonçalves Neto
May 29, 2026
Reply from Major Fitness
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you have experienced throughout this process.
We truly appreciate the trust you placed in Major Fitness and understand how disappointing it is when your equipment cannot be fully assembled and used as expected.
After reviewing your case, we found that there appears to have been a communication gap during the coordination process with the third-party installation provider. Our team had been actively following up regarding the replacement requirements; however, we unfortunately did not receive timely updates regarding the additional hardware needed to complete the installation. Because we were not in direct communication with you during this stage, this situation led to misunderstandings and unnecessary delays.
Please rest assured that we are fully committed to resolving this matter. We absolutely want to provide the correct replacement components and offer additional compensation in recognition of the inconvenience you have experienced.
Our team has already reached out to you directly via email, and we kindly ask that you reply at your convenience so we can move forward as quickly as possible. We will also coordinate with the installation company to arrange a return service visit once the required parts are confirmed.
We sincerely value your support and appreciate your patience throughout this experience. Your feedback is extremely important to us, and we remain committed to resolving this matter in a way that reflects the level of service and quality our customers expect from Major Fitness.
Sincerely,
Major Fitness Customer Service
support@majorfitness.com
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
Multiple parts came damaged or were not…
Multiple parts came damaged or were not sent. Exclercises advertises are not able to be done s d no solutions provided.
May 28, 2026
Reply from Major Fitness
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Service
Reply from Major Fitness
Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service
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