Ordered a fragrance from MakeUp.ie. After a few days I noticed that the tracking number they gave me wasn't working with the courier. After seeing some very bad reviews I thought i'd been duped.... See more
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Review summary
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Reviews shaping this summary
No confitmation email upon order but order arrived ca. after more the 10days. Everything ok and what was ordered. Packaging not in a great condition. Its def not a scam but they could do better for... See more
Company replied
They have a great range of products at exceptional prices, which is why I ordered from them. Unfortunately, a few items arrived damaged, but their customer service was truly outstanding. They wer... See more
Company replied
I'm from Ireland and ordered a perfume set from them on 12 November at a very good price. I was a bit worried after reading the reviews but it arrived on 20 November perfect and well packaged. Only... See more
Company replied
2.9
Average
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 month
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New site I will be ordering from
Good prices, lots of different products. Received package in a week. Will order again soon.
January 27, 2026
Unprompted review
Reply from Makeup
Thank you for your kind review! We’re delighted to hear that your order arrived quickly and that you were happy with our product selection and pricing.
We look forward to serving you again soon!
Total SCUM...Polish ...false phone…
Total SCUM...Polish ...false phone Number for lreland ..took advantage of a vulnerable person..charging twice the amount for a product..and when I emailed I got the same crap they give everyone here who reviews sorry and we will take it on board...DO NOT BUY ANYTHING FROM THESE SCUM FROM POLAND..OR ANY OTHER COUNTRY THERE WORKING OUT OFF..SCAM ALERT SACM ALERT..
January 30, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to clarify that we have not been able to identify your order in our system.
Following your review, we contacted you via Trustpilot requesting your order details so we could investigate the matter further, but unfortunately, we have not received a response. Without this information, we are unable to locate your order or verify the situation described.
We kindly ask you to provide your order reference or contact our customer service team directly so we can look into this for you and assist accordingly.
Hard to order from here I went on seen…
Hard to order from here I went on seen some great perfumes put them in my cart came to check out u can't no matter how hard I tried get ur proper address in it's the craziest system I even came across my house has no house no the house has no name which they say it's required but I couldn't even get my town or county in after ringing and actually taking to someone all I was told was to use a different device or something else I said u know this ain't worth the hassle went on a different site ordering straight away no BS they need to sort out their way of doing this because this ain't working for them
January 22, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced during checkout.
Our system requires complete address details to ensure parcels are delivered accurately, and we understand that this can sometimes be confusing for certain locations. We appreciate your suggestion and are continuously working to improve the ordering process to make it easier for all customers.
We regret that your experience caused frustration and hope we may have the opportunity to provide a smoother experience in the future.
Excellent shopping experience
I feel I need to step in and share my own experience here. I was very close to not using it due to all the negative reviews, but I decided to make a small first purchase and see how it goes. Well, I could not be happier. The price is excellent. Order placed, confirmation received. Shipping updates are constant, and a week later I received an email and sms stating it's out for delivery with a one-hour window. Received parcel, well packed. Perfect shopping experience. And free shipping for orders over 25 euros.
January 12, 2026
Unprompted review
Reply from Makeup
Thank you so much for sharing your experience! We’re thrilled to hear that your first order went smoothly and that you were happy with the pricing, shipping updates, and packaging.
We always strive to provide a seamless shopping experience, and it’s great to know that everything met your expectations. We look forward to serving you again soon!
Terrible customer service!
No communication whatsoever. Phone number only works at certain times and was eventually told my package got damaged in transit and was being returned to sender. DO NOT ORDER FROM THEM.
January 12, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback. According to the shipping carrier, the parcel was held at the depot because the contents were damaged in transit. Therefore, we processed a full refund, which was issued on January 20, 2026.
We regret the inconvenience caused by this situation and appreciate your understanding, as damaged shipments during transit are unfortunately beyond our control.
Unfortunately
Unfortunately, my experience with this company was very disappointing. I received a package in which one of the products had leaked and spilled over the other items inside the parcel. As a result, several products were damaged and unusable.
After contacting the company, I was offered a refund of 4 euros, which was completely inadequate compared to the value of the leaked and damaged product. After many email exchanges, I was informed that the money would be refunded to my account, but this refund was never processed.
Due to the poor handling of the complaint and the failure to follow through on the promised refund, I cannot recommend this company.
December 18, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to clarify that we have not been able to identify your order in our system.
Following your review, we contacted you via Trustpilot requesting your order details so we could investigate the matter further, but unfortunately, we have not received a response. Without this information, we are unable to locate your order or verify the situation described.
We kindly ask you to provide your order reference or contact our customer service team directly so we can look into this for you and assist accordingly.
Not an Irish company
Not an Irish company. Its Polish. DO NOT USE THIS WEBSITE!! Terrible customer service on my refund.
January 9, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback. As stated on our website, our warehouse is located in Poland, and all orders are shipped from Poland.
We apologize if this caused any confusion. We also regret that your refund experience did not meet your expectations. Please contact our customer service with your order details so we can assist you promptly and resolve the matter.
Great online shop
Nice and easy. Order placed December 2nd - delivered to Ireland December 12th. Fair enough. Great cosmetic products
December 15, 2025
Unprompted review
Reply from Makeup
Thank you for your kind feedback.
We are pleased to hear that your order was delivered within a reasonable timeframe and that you are happy with the cosmetic products. We truly appreciate your support and look forward to serving you again.
They screwed up my order twice + very rude
They screwed up my order twice. Decided to cancel my order of
6 products without asking me or informing me beforehand just because 1 item was out of stock and I ended up not having 3 bday presents on time. They make problems out of nothing. 2 Similar products were in stock but they never even asked to replace it. Not Very intelligent nor resourceful. Bad customer service. When I complained about it after lots of hassle they gave me a 1 eur discount for my 80 eur order (1.25%....WOW!) as an apology and I quote:" This discount was offered purely as a courtesy, to express our appreciation for you as our customer." So I should be very honoured, happy and feel appreciated. Wow again. That gesture clearly shows they don't appreciate their customers at all.
Poor business practice...And very rude. Never ever buying from the again.
December 12, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We are very sorry to hear about the issues you experienced with your order and for the frustration caused by the out-of-stock situation. We sincerely apologize for any inconvenience this caused, especially regarding your planned gifts.
Our intention was to offer a small gesture to acknowledge the inconvenience, but we understand that this did not meet your expectations. We are reviewing our processes to ensure that alternatives or replacements are offered promptly in similar situations in the future.
We regret that your experience did not reflect the level of service we aim to provide and truly appreciate your feedback, as it helps us improve.
Don’t ignore the bad reviews
Decided to take a chance as they’re only Irish stocker of a product that has been discontinued. I have skin issues and end up reacting to everything. Ordered 3 days ago and haven’t received an email confirming the order. Kept refreshing and checking spam but nothing. Thank goodness I took a screenshot of the order confirmation as I’ll probably have to dispute the charge. I saw the bad reviews but was desperate because of my skin condition. Absolute scammers.
December 24, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We are very sorry for any concern caused by the lack of an initial confirmation email.
Please note that your order was successfully delivered on 5th January 2026. We understand how worrying it can be when communications are delayed and sincerely apologize for any stress this caused. Your feedback is important, and we are reviewing our processes to ensure order confirmations are received promptly in the future.
We are glad that your order reached you and hope the product works well for you.
Waste of time
With my first order it took 4 working days to pack my order and send when website says it is 4 working days delivery. With second order I asked the company to send my order asap, again it took 4 working days just to pack my order. The order was not even send yet. I do not reccomed this company.
November 30, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We are sorry to hear about the delays you experienced with your orders.
Unfortunately, without your order details, we are unable to locate your orders in our system to investigate further. We would be happy to look into this for you if you could provide your order number or the email address used when placing the orders.
We take all feedback seriously and strive to improve our service for all customers.
No delivery or refund after 1.5 months
I placed two orders 1.5 months ago and still haven’t received them. They were delivered to a completely different address and person.
I filled in all required forms as advised, but the Compliance team is no longer responding. Support keeps redirecting me back to Compliance with no resolution.
No refund, no replacement. Very disappointing service.
Update: I finally received a refund almost 2 months after repeatedly contacting support and Claims and being ignored. It took dozens of attempts before they involved the Claims Department again. Extremely frustrating experience.
December 17, 2025
Unprompted review
Reply from Makeup
Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you experienced with your orders.
Please note that refunds for both of your orders were issued on 27th December 2025. We understand that the process took longer than expected, and we appreciate your patience throughout this matter. Your experience has been shared with our teams to help improve both our delivery processes and customer support.
We regret the inconvenience caused and hope to provide a smoother experience in the future.
Makeup-Save your money
MAKEUP
BEAUTY WITHOUT LIMITS
Makeup never delivers their products and uses a very poor delivery service. They marked my order as delivered, it never arrived, and you will never get a refund. Customer service was unhelpful throughout the process. Overall, this is not a company I would recommend. My advice: do not buy from them.
December 16, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We are very sorry for the frustration caused by the delivery issues you experienced.
Please note that your refund has already been processed. We take these matters very seriously and are continuously working to improve our delivery and customer service processes.
We appreciate your feedback, as it helps us ensure a better experience for all our customers.
I'm very disappointed
I'm very disappointed. I received a destroyed package with a broken bottle of face wash gel. It was a mess of gel and cardboard. Instead of an apology and a refund, I received nothing! The company hasn't reached European service standards.
November 26, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We sincerely regret to hear about the inconvenience you experienced with your recent order.
Please be assured that we take all reports of damaged items very seriously. In such cases, we request photos of the received package to cross-reference with our internal packing footage, as part of our standard investigation procedure. We understand your frustration and apologise if our requests felt unclear.
Regrettably, we have not received your contact information via Trustpilot, which limits our ability to follow up with you directly. Should you wish to continue the conversation, we kindly invite you to reach out to us at Makeup.ie, including your order number. We would be pleased to re-examine the case and work towards a resolution.
We value your feedback and will take your comments into account as we strive to improve our customer experience.
No problems would recommend from my experience
I'm from Ireland and ordered a perfume set from them on 12 November at a very good price. I was a bit worried after reading the reviews but it arrived on 20 November perfect and well packaged. Only giving them 4 stars because their tracking is a bit difficult to follow but probably not their fault in fairness.
November 12, 2025
Unprompted review
Reply from Makeup
Thank you for sharing your experience. We are glad to hear that your order arrived safely, well-packaged, and met your expectations. We appreciate your honest feedback regarding the tracking system and will take it into consideration as we continue to improve our services.
Thank you for recommending us, and we look forward to serving you again in the future.
Excellent customer service
Very happy with products I buy. Fast delivery and excellent customer service which is rare for online sale companies. I made a mistake in my order, the company was very helpful and sorted the issue within few hours. Thank you 😊
November 20, 2025
Unprompted review
Reply from Makeup
Thank you so much for your kind words! We are thrilled to hear that you are happy with your products and our service. We always strive to provide fast delivery and excellent customer support, and it is great to know that we could quickly resolve your order issue.
We really appreciate your feedback and look forward to serving you again soon!
Have been ordering of website few…
Have been ordering of website few times. Great prices and quick delivery always on time. I recently did an order which I ordered the wrong item and got in contact with them straight away they replied to me within hours letting me know what to do soom as i recived my delivery. Customer service so good talk you through everything easy + quick to do return with them.
November 18, 2025
Unprompted review
Reply from Makeup
Thank you very much for your feedback. We are delighted to hear that you are satisfied with our prices, delivery, and customer service. We always strive to provide timely assistance and make the return process as smooth and efficient as possible.
We truly appreciate your continued support and look forward to serving you again in the future.
Shockingand bad Customer Service
Shocking. This must be a scam stating it is an Irish website but when i try to track DPD its in POlish. NO information for a week. I tried to reach Customer Service and no answer.
November 14, 2025
Unprompted review
Reply from Makeup
We are very sorry to hear about your experience and any confusion regarding the tracking information. According to our records, your order was successfully delivered on 11 November. We work with international carriers, which can sometimes result in tracking updates appearing in the carrier’s local language.
Should you have any further questions or concerns, please contact our customer support team directly so we can assist you.
Taking more than necessary time for…
Taking more than necessary time for delivery , avoid !
Order no
1761908240-0827
October 31, 2025
Unprompted review
Reply from Makeup
Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with the delivery timeframe.
According to our records, your parcel was handed over to DPD on 3 November 2025 and successfully delivered on 10 November 2025. This falls within the standard delivery window; however, we sincerely regret any inconvenience the transit period may have caused.
Please be assured that we continuously review our logistics processes and collaborate closely with our delivery partners to ensure prompt and efficient service.
We appreciate your comments, as they help us enhance the overall customer experience.
Order delivered not received
I placed an order 10/10 hit no notification other than confirmation email, had to email to get tracking number, package has said delivered 03/11 no such thing, contacted was told they must of sent to wrong address now I’ve to wait another month to see does this next one arrive very disappointing as this was my test run to start ordering more items
November 3, 2025
Unprompted review
Reply from Makeup
We are very sorry to hear about your experience. We take delivery issues seriously and always strive to resolve them promptly. Unfortunately, we have been unable to identify your order in our system, as we have not received any contact details from you.
We kindly ask that you contact our customer support team directly with your order number and details so we can investigate this matter and assist you as quickly as possible.
Thank you for your understanding.
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