I have ordered from Maltings a few times and their willingness to help me find the correct part for my aging Freelander 2 is beyond compare. I'd like to especially mention Luke (Parts Manager) as he... See more
Company replied
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Review summary
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Reviews shaping this summary
I had never used Maltings 4x4 before and was spending a lot of money on parts, i was uneasy if i would receive the genuine parts i ordered. No need to be worried though, the correct parts arrived on t... See more
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I have ordered many items from Maltings now. Their prices are always very competitive, the website clear, and delivery is always prompt. Customer service has been great on the only occasion I've had t... See more
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My order arrived with a damaged package and a part missing from a torn bag (thanks DPD!) My initial contact to Maltings, via email and their own contact form went unanswered, so I phoned them t... See more
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Company details
Written by the company
Maltings 4X4 Store, the UK’s No.1 Terrafirma 4x4 and Allmakes 4X4 Supplier. We sell anything from Extreme Off-Road Gear to normal service and repair parts. We cover both Land Rover and Jaguar Parts.
Contact info
1 Doncaster Road, Westwoodside, DN9 2ED, Doncaster, United Kingdom
- 01427753394
- parts@maltingsoffroad.co.uk
- maltings4x4store.co.uk
4.7
Excellent
275 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service bought a few items
Excellent service bought a few items
From thes e guy's good deal
With thanks
April 24, 2025
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
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Tailgate strut for Discovery…
Bought tailgate strut for Discovery Sport and after 11 months it seized. Luke at Maltings replaced it free of charge no questions asked. Great service 👍🏻
April 29, 2025
Unprompted review
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Dishonest
Your response goes to show how naive you are. I used the South African destination as there was no option to order for Botswana until you included it. For your information the address is for the courier I use to transport goods from South Africa. It wud still have been at a fee payable to the said courier , not free. Nothing unussual with that arrangement.
As for your dishonesty, the tracking number shows that the parcel was only received by the courier on 2nd May 2025 whereas the order was made on the 24th April 2025.
As at 3rd May the Parcel has still not been shipped by your courier.
May 2, 2025
Unprompted review
Reply from Maltings 4x4 Store
Hello,
Thanks for your second review,
We understand how shipments works as we carry out shipments all over the world daily, we have bent over backwards to help you with the purchase and provided with ample information on your tracking but you will persists to be rude and abusive.
We hope you get your order asap and any further information feel free to email us
Thanks
Absolutely disgusting attitude .
Absolutely disgusting attitude .
Been trying to book my car in for repair all I get is we will ring you back still waiting getting on a week this time around.
The guy that answers the should be sacked the way he speaks to people.
Use Nicholson’s in Crowle top service very customer focused
May 1, 2025
Unprompted review
Reply from Maltings 4x4 Store
Hello,
Firstly, thanks for your review as it helps us improve.
Firstly please can you inform me of who you spoke to on the phone so we can address the matter, We are extremely busy and the Service Manager will be giving you a call back, we just have a massive waiting list due to Doncaster Land Rover Closing down.
Secondly you have left a review on the incorrect domain, this is for the Automotive parts website not the workshop, it should be under maltingsoffroadltd. please revise this
Thanks
Excellent service!
My parts arrived quickly and all was correct. I have used this company a number of times over the past year and service has always been excellent. Received a cream egg in with my order which was a nice touch. Will definitely use company again. Great service all round!
April 17, 2025
Unprompted review
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
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Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Terrible experience
Terrible experience after taking me Range Rover to them. Definitely will not be using them again. Very disappointing after being told how good they were. Unfortunately this wasn’t my experience.
February 4, 2025
Unprompted review
Reply from Maltings 4x4 Store
Hello,
Thanks for your feedback as we like to improve where we can but this is for the parts online store not for the workshop, you need to leave a review under Maltings Off Road trust.
I hope you can kindly remove this.
Thanks Luke
Fast dispatching of my purchase and…
Fast dispatching of my purchase and great price :)
March 26, 2025
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
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Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Fast delivery, great value and quality.
I bought a window regulator for a Jaguar E Pace from Maltings 4x4. The order arrived promptly and the price I purchased for was excellent value compared to buying through Jaguar directly. The part has been fitted successfully and operates as expected. All in all a great experience and I will definitely use again if I require anything else.
March 25, 2025
Unprompted review
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
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Thanks for an excellent service at a…
Thanks for an excellent service at a very good price. The wheel arch repair panels arrived promptly and fitted well. It was a shame that the FedEx delivery was not trackable and there was no way to amend the delivery options.
January 25, 2025
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Had the parts I needed
Had the parts I needed, and delivered within 2 days .thank you
January 26, 2025
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Just what I need
Good value for money one stop shop for all parts required fast delivery and good communication.
January 25, 2025
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
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First time using maltings.
First time using maltings.
Ordered a level sensor and some clips.
Arrived quick.
Job sorted
Will use again.
January 25, 2025
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
Damaged on delivery
Damaged on delivery. But fobbed off when reported. pictures sent but claimed were not sufficient. It was clear enough to see.
Reply to edit. The damage was not that bad. has I explained in my first email the plastic end cap was damaged. a picture was sent which was clear enough. the end cap was probably a £5 item. but the solution was to sent a 40kg set of side steps back at more cost than the damage. not that difficult to sort
January 25, 2025
Reply from Maltings 4x4 Store
Hello,
Thanks for the review
We didn’t “fob you off”.
We asked if you could send some clearer pictures as the pictures you sent weren’t very clear, so we could contact our supplier. Which then would have trigged the supplier to collect the damaged steps and send another fresh set of steps.
Instead you replied with
“No, Thanks”.
Then after me explaining that we need pictures for me to swap them you simply said
“it’s just a damaged cap and i have fitted them”.
So you ignored the fact we are trying to help and swap the side steps and instead just fitted the side steps. So please explain how we fobbed you off?
Please feel free to call me tomorrow and I can speak to you about having them swapped like my previous offer.
Thanks
Luke - Parts Manager
02-02-25 18:51
Buyer revised review due to the truth, buyer has now put
“Damaged on delivery. But fobbed off when reported. pictures sent but claimed were not sufficient. It was clear enough to see”
Added to the review due to the fact the customer knows we have tried to resolve the damaged items with some clearer pics which we can then forward onto our supplier and courier to solve the solution buy swapping for another set but the customers still won’t let us solve the issue.
19:29 02-02-25
“Reply to edit. The damage was not that bad. has I explained in my first email the plastic end cap was damaged. a picture was sent which was clear enough. the end cap was probably a £5 item. but the solution was to sent a 40kg set of side steps back at more cost than the damage. not that difficult to sort”
Still the customer won’t let us help and solve the problem with simply swapping the product for free and no hassle to the customer. The customers image was not clear otherwise we wouldn’t have asked for a better picture and you can’t simply just send a replacement end cap.
We ask the customer to please let us complete our offer and give us a call tomorrow.
Luke - Parts Manager
Reply from Maltings 4x4 Store
Thankyou for the great feedback!
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