Maltings 4x4 Store  Reviews 

275
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive pricing, and helpful staff who readily assist with product selection and provide expert advice. Consumers consistently note that orders are handled efficiently, ensuring that the correct, high-quality items arrive promptly and ready for use. However, some customers also noted occasional issues with orders, such as receiving damaged packages, torn bags, or missing parts. A few reviewers also experienced unexpected delays in order processing or noticed discrepancies regarding the part numbers on the delivered items. People expressed frustration when dealing with these minor setbacks during their purchasing journey.

What people talk about most

Product

Customers expressed great satisfaction with the products, frequently highlighting competitive prices and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast and excellent support received... See more

Price

Customers consistently note satisfaction with price, frequently highlighting very reasonable and competitive... See more

Order

Clients share ambiguous opinions on order, as some reviewers experience prompt and careful delivery with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered from Maltings a few times and their willingness to help me find the correct part for my aging Freelander 2 is beyond compare. I'd like to especially mention Luke (Parts Manager) as he... See more

Company replied

Rated 5 out of 5 stars

I had never used Maltings 4x4 before and was spending a lot of money on parts, i was uneasy if i would receive the genuine parts i ordered. No need to be worried though, the correct parts arrived on t... See more

Company replied

Rated 5 out of 5 stars

I have ordered many items from Maltings now. Their prices are always very competitive, the website clear, and delivery is always prompt. Customer service has been great on the only occasion I've had t... See more

Company replied

Rated 5 out of 5 stars

My order arrived with a damaged package and a part missing from a torn bag (thanks DPD!) My initial contact to Maltings, via email and their own contact form went unanswered, so I phoned them t... See more

Company replied


Company details

  1. Auto Machine Shop

Written by the company

Maltings 4X4 Store, the UK’s No.1 Terrafirma 4x4 and Allmakes 4X4 Supplier. We sell anything from Extreme Off-Road Gear to normal service and repair parts. We cover both Land Rover and Jaguar Parts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

275 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(275)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shop! Quick delivery and good stock of parts

Bought lots of parts for my landy here.
Always super quick despatch and delivery!

Always have what I’m after and good prices too! Beats everywhere else.

Had great Xmas deals on too

Both from shop and eBay store. Same good experience!

December 26, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 4 out of 5 stars

Great service

I had the pleasure of meeting the team at a the Land Rover Show, I ended up buying quite a few items during the show. I have to say the service provided under busy circumstances was great!
So much so i placed an additional order for collection post show.
Advice and support was really helpful and i have decided to move away from another well know parts provider due to the lack of customer service and wrong orders, keep up the good work.
If i was to mention a negative it would be to ensure the parts counter is crewed correctly as the collection time waits were very long, however this could of been due to the increase in orders post show.

November 24, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

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Rated 5 out of 5 stars

Td5 exhaust

Ordered an exhaust for my td5 discovery 2 on a Sunday evening, by midday Tuesday it was delivered to my house for free, complete with rubbers and the correct gasket and for no delivery cost. Will definitely be ordering more parts from them (and I will need plenty more as I own a land rover)

November 24, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

The front of the house (I have dealt…

The front of the house (I have dealt with a couple of them) were very experienced and helpful on every occasion, I have in fact carried out a full Land Rover nut and bolt rebuild, in doing so spent thousands of pounds with them, never once had a bad experience and will continue to use them in the Future.

Keep up the great work.

November 13, 2024
Unprompted review
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

Rated 5 out of 5 stars

great company

had a lot of parts off them for my disco 2 , quick delivery , good prices and great communication

October 27, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback!

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Rated 4 out of 5 stars

Almost excellent

Pre-sales service is good, got loads of help and rapid responses about parts, and their prices are better than others.

I ordered a parts kit (£400) with the view to doing the work on my car with a friend of mine.

Unfortunately his mother in law was taken ill and the weekend we had put aside had to cancelled.

The next weekend, unfortunately his wife's mother passed away so he's going to he busy for the next few weeks.

I've opted not to wait and to sort my car via a garage, I thought returning the parts would be no problem as they're unused and in fact completely unopened.

Unfortunately the policy for returns is 14 days, and I was two days over this. Initially they refused the refund, and I struggled getting hold of the parts manager. But my review here flagged this issue with someone else (the parts manager was on leave) he's now got back to me and after returning the kit he's refunded me 90% of the value of the parts (there's a 10% restock fee).

If you think you may not use the parts, make sure you're aware of the 14 days policy and restock fee, which I think they should consider changing for non-business purchasers. But otherwise I recommend Maltings. Special thanks to Luke.

October 9, 2024
Unprompted review
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Reply from Maltings 4x4 Store

Hello,

We have sent you an email, we have offered a return under the circumstances you send the item back and we would take a simple handling charge just to cover the costs we have lost on the sale.

The parts manager “me” is on annual leave and have not been ignoring emails you will have been sent a bounce back email explaining this.

We go above and beyond to make sure every customers experience is the best it can be and make sure the prices are perfect and fair.

Thanks for the feedback!

Rated 5 out of 5 stars

Maltings Off Road

Staff are extremely helpful and answer queries fast.
I have ordered twice so far and both times I've required more information and queries about my car which were answered fast.

September 25, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

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Rated 5 out of 5 stars

Excellent service to a returning…

Excellent service to a returning customer. Parts delivered on time at a good price.

September 25, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

Rated 5 out of 5 stars

Excellent service highly recommended delivered within…

Excellent service was delivered within 48 hours which is what I needed. Highly recommend to any other people that would like to purchase Land Rover equipment.

September 25, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

Rated 5 out of 5 stars

very good sero

September 24, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

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Rated 5 out of 5 stars

exceptional service

September 24, 2024
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Reply from Maltings 4x4 Store

Thankyou for the great feedback! We are glad your happy and nice to see a review about the good service we provide!

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