MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more
Company replied
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MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more
Company replied
We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and... See more
Company replied
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... See more
Company replied
The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specific... See more
Company replied
Written by the company
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
555 Belaire Ave Floor 6, 23320, Chesapeake, United States
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We have been relying on MAP Communications to connect us to people with emergency clinical research questions across the nation. They have never let us down and have always been responsive to our needs. Thank you MAP Communications!

Reply from MAP Communications
Responsive and helpful throughout the entire process. Carla Taylor is wonderful to work with.

Reply from MAP Communications
Sale Associate
Bill Campbell has been a pleasure to work with. This is our first time utilizing after hours call in and he has been extremely informative and helpful over the last couple of months while we work through getting started. Bill's constant communications and immediate responses assisted getting this up and running. MAP Communications has been very accommodating to our processes

Reply from MAP Communications
The service through MAP Communications is professional, clear, and concise. We appreciate the consistency of the customer service provided to our company.

Reply from MAP Communications
When we launched our call out process, the Map Commnications team was informative, patient, and professional. My team members have given the HR team positive feedback regarding the actual people answering the phone and asking questions. We are very happy we made the change to Map Communications.

Reply from MAP Communications
Mindy got it done with T-Mobile!!!!

Reply from MAP Communications
Calling Inn has been a great experience. The set up and on boarding was smooth and easy to navigate. They are helping us so much by cutting down on employee cost to answer our phones.

Reply from MAP Communications
I was profoundly impressed by the extremely high level of customer service during the setup time and my impressions thus far of the professionalism of the live telephone attendants is stellar. I have nothing but the most elevated praise for every touchpoint in this company and heartily and unequivocally recommend their services to any business of any size.

Reply from MAP Communications
Working with MAP Communications has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. I cannot recommend MAP Communications highly enough for any business seeking exceptional customer care.”

Reply from MAP Communications
Map Communications has been great to work with. The process for setting up the employee call off system for our location was a quick and smooth process. I would highly recommend their services to other companies.

Reply from MAP Communications
The call service is so convenient, easy and efficient to use. As a sole business proprietor often tied up in meetings, my clients can interact with a human being and leave a message they know will get to me in a timely manner.

Reply from MAP Communications
Easy to work with and always available. I would recommend!

Reply from MAP Communications
Very communicative and efficient.

Reply from MAP Communications
We needed a central calling solution for notification of key personnel for critical events. Looked at numerous other potential solutions but what MAP offers met those needs and was easy to implement.

Reply from MAP Communications
Company was not honest about the monthly charges and we have not received even the thought of a new job coming though. All we have received is junk calls that were supposed to be filtered out. Very unsatisfied.

Reply from MAP Communications
The MAP team has truly impressed us with their exceptional professionalism and extensive experience. Their ability to engage in meaningful conversations with our customers is remarkable, consistently resulting in delightful experiences. Highly recommended for their dedication to excellence.

Reply from MAP Communications
Working with MAP Communications has been a fabulous experience. Our salesperson Mindy was efficient, courteous, knowledgeable and a pleasure to work with. She too the time to patiently answer several questions we had.

Reply from MAP Communications
We started working with MAP a few months ago after a long relationship with one of their competitors. MAP covers our 24x7 support needs and have blown away our expectations and are definitely in a class of their own.

Reply from MAP Communications
It has been great working with MAP Communications. Made attendance tracking easier for us.

Reply from MAP Communications
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