MAP Communications Reviews 

91
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more

Company replied

Rated 5 out of 5 stars

We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... See more

Company replied

Rated 5 out of 5 stars

The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specific... See more

Company replied

Company details

  1. Call Center
  2. Business to Business Service
  3. Telecommunications Service Provider
  4. Telephone Answering Service

About MAP Communications

Written by the company

MAP Communication

We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.

Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.

Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.

Get a Free Trial
Request Information
Learn About Our Services

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(91)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!!!

We have been relying on MAP Communications to connect us to people with emergency clinical research questions across the nation. They have never let us down and have always been responsive to our needs. Thank you MAP Communications!

March 7, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

Partners like you make what we do worth it. Thank you for your kind words and this fantastic feedback. We appreciate you choosing us these last three years. With our success hinging on yours, you can be sure we are bringing our A-game to every call!”

Rated 5 out of 5 stars

Responsive and helpful throughout the…

Responsive and helpful throughout the entire process. Carla Taylor is wonderful to work with.

March 5, 2024
MAP Communications logo

Reply from MAP Communications

We appreciate you taking the time to share your feedback. It’s important to hear from our customers. We are delighted to hear that you have had a wonderful experience with Carla and our team. Will be sure to share the feedback.

Rated 5 out of 5 stars

Sale Associate

Sale Associate
Bill Campbell has been a pleasure to work with. This is our first time utilizing after hours call in and he has been extremely informative and helpful over the last couple of months while we work through getting started. Bill's constant communications and immediate responses assisted getting this up and running. MAP Communications has been very accommodating to our processes

February 1, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

We're happy to hear we've made your first experience with after hours services a good one! Thank you for using our services!

Rated 5 out of 5 stars

The service through MAP Communications…

The service through MAP Communications is professional, clear, and concise. We appreciate the consistency of the customer service provided to our company.

February 13, 2024
MAP Communications logo

Reply from MAP Communications

Thank you for continuing to be a valued customer!

Rated 5 out of 5 stars

Professional Call Out Organization

When we launched our call out process, the Map Commnications team was informative, patient, and professional. My team members have given the HR team positive feedback regarding the actual people answering the phone and asking questions. We are very happy we made the change to Map Communications.

February 13, 2024
MAP Communications logo

Reply from MAP Communications

We're happy you made the change as well! Thank you for choosing us!

Rated 5 out of 5 stars

Calling Inn has been a great…

Calling Inn has been a great experience. The set up and on boarding was smooth and easy to navigate. They are helping us so much by cutting down on employee cost to answer our phones.

February 19, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

Thank you for choosing us!

Rated 5 out of 5 stars

The customer service is remarkable

I was profoundly impressed by the extremely high level of customer service during the setup time and my impressions thus far of the professionalism of the live telephone attendants is stellar. I have nothing but the most elevated praise for every touchpoint in this company and heartily and unequivocally recommend their services to any business of any size.

February 16, 2024
MAP Communications logo

Reply from MAP Communications

We are blown away by your kind words! Thank you for choosing us!

Rated 5 out of 5 stars

Working with MAP Communications has…

Working with MAP Communications has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. I cannot recommend MAP Communications highly enough for any business seeking exceptional customer care.”

February 14, 2023
Unprompted review
MAP Communications logo

Reply from MAP Communications

Thank you so much for your continued loyalty, we're so happy to hear we have been meeting your needs so well!

Rated 5 out of 5 stars

Map Communications has been great to…

Map Communications has been great to work with. The process for setting up the employee call off system for our location was a quick and smooth process. I would highly recommend their services to other companies.

February 14, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

Thank you for using our services!

Rated 5 out of 5 stars

The call service is so convenient

The call service is so convenient, easy and efficient to use. As a sole business proprietor often tied up in meetings, my clients can interact with a human being and leave a message they know will get to me in a timely manner.

February 13, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

We've been happy to provide our services, thank you for trusting us with your clients!

Rated 5 out of 5 stars

Great experience

We needed a central calling solution for notification of key personnel for critical events. Looked at numerous other potential solutions but what MAP offers met those needs and was easy to implement.

December 15, 2023
Unprompted review
MAP Communications logo

Reply from MAP Communications

We're very happy to hear that we were able to provide a solution to your needs, thank you for choosing us!

Rated 1 out of 5 stars

Company was not honest

Company was not honest about the monthly charges and we have not received even the thought of a new job coming though. All we have received is junk calls that were supposed to be filtered out. Very unsatisfied.

February 13, 2024
MAP Communications logo

Reply from MAP Communications

Thank you for sharing your concerns, we would appreciate the opportunity for discussion. We pride ourselves on being a transparent partner. There are solutions to assist with streamlining junk calls. Please reach out so we can support you in resolving these issues.

Rated 5 out of 5 stars

The MAP team has truly impressed us…

The MAP team has truly impressed us with their exceptional professionalism and extensive experience. Their ability to engage in meaningful conversations with our customers is remarkable, consistently resulting in delightful experiences. Highly recommended for their dedication to excellence.

February 10, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

Thank you for choosing us, we're so happy to hear that you're experience has been so great!

Rated 5 out of 5 stars

Working with MAP Communications has…Been easy and smooth

Working with MAP Communications has been a fabulous experience. Our salesperson Mindy was efficient, courteous, knowledgeable and a pleasure to work with. She too the time to patiently answer several questions we had.

December 1, 2023
Unprompted review
MAP Communications logo

Reply from MAP Communications

Thank you for the kind words and for choosing us as your service!

Rated 5 out of 5 stars

MAP Review

We started working with MAP a few months ago after a long relationship with one of their competitors. MAP covers our 24x7 support needs and have blown away our expectations and are definitely in a class of their own.

February 9, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

Thank you for your kind words Scott, we're so happy to hear that you're experience has been so great these last 6 months! We are happy that you chose to make us your trusted partner, we're here to support your business every step of the way. If there ever is anything we can do for you please let us know, we are happy to help!

Rated 5 out of 5 stars

It has been great working with MAP…

It has been great working with MAP Communications. Made attendance tracking easier for us.

January 20, 2024
Unprompted review
MAP Communications logo

Reply from MAP Communications

That’s fantastic feedback, thank you for sharing Sim. At MAP Communications, we're dedicated to tailoring our services to fit your unique business needs. We strive to ensure all your attendance calls are handled with care so you can get back to focusing on what matters most. We appreciate your recognition of our efforts to deliver exceptional service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look