MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more
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See what reviewers are saying
We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and... See more
Company replied
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... See more
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The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specific... See more
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Company details
- Call Center
- Business to Business Service
- Telecommunications Service Provider
- Telephone Answering Service
About MAP Communications
Written by the company
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
Contact info
555 Belaire Ave Floor 6, 23320, Chesapeake, United States
- (888) 252-6555
- mapcommunications.com
4.3
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Answering service
Setup and implementation of this was as easy as can be. Mindy was great. She was very easy to get in touch with when I had a question, and also kept me updated every step of the way.
February 8, 2024
Unprompted review
Reply from MAP Communications
Thank you for choosing us as the voice of your business in 2024. As an extension of your team, Mindy and the MAP Communications team work hard to be well-versed in everything it takes to provide a seamless experience. Our virtual receptionists provide stellar first impressions and the same stellar customer experience they’d receive if your team was on duty.. We appreciate your partnership and will be sure to share this feedback.
Client Confidence in Map Communications
The systems and architecture are well set up. Flowchart scripts insure accuracy on incoming client calls.
Although I have worked with the back office and the accounting personnel, our Account Manager Traci Walker carries the day for the continuity of "keeping in touch" and solving issues as they will and do come up. I refer Map Communications on a regular basis for "live reception" with the complexity of responses to potential clients.
February 8, 2024
Reply from MAP Communications
Thank you for your kind words. Frank, we are grateful and appreciate you taking the time to share your rating with us. Traci is amazing and we are so glad that you agree. These last few years, we appreciate your help in providing the framework needed to create the customized script we are using. Recognizing that each organization we work with is unique, the partnership with our customers allows us to customize and design customer-specific solutions for how we handle every call. We know that with each call we take we only get one shot at a first impression. As a fully employee-owned company, with every call we answer, each member of our staff is in ensuring the success of every customer we service. Thank you for choosing MAP Communications for your communication needs!
Reply from MAP Communications
Thank you for choosing us!
This company charges for ROBO calls
This company charges for ROBO calls, meaning anyone can call even junk calls and you will be charged for it. We have a small, very small business and spending over 400$ a month on this service with no more than 15 legit calls. We tried talking to them and they will not work with us as their customers. Very poor customer service. Time to disconnect. We just noticed in the last 2-3 months and we can’t believe this has been going on for years! We have used them for over a decade now. They would have kept taking advantage had we not caught it. Shame on them for not owning up to their technology error.
August 26, 2023
Unprompted review
Reply from MAP Communications
Thank you for taking time to review our company, we would love to discuss this further with you, however this review does not have enough information to help us identify your account, please call us to review different options. Our customer’s forward their phone lines to us, which are answered by a live agent, when lines are forwarded to our service any Robo calls placed to your office line also forwards to us. We have found that customers who have a pre-greeting on their line prior to forwarding to us in many cases reduce the Robo calls. In reviewing calls over the last 6 months where customers have inquired on Robo calls, in each case we have offered to put in place pre-greetings on our end to help to reduce Robo Calls. This is customer specific as some customers do not wish to have a pre-greeting due to various reasons including but not limited to automated calls they may receive. Please call us directly to review your account and different options for handling Robo calls specific to your requirements.
Im cancelling this service
Im cancelling this service. Various irrégularités such as charging extra for Holidays, poor messages, long wait for someone to pick up but the last straw was when someone at Map called our medical office at 4:00 am and left a message asking what our ID number was ? Shouldn’t they know that? I pay monthly and on time. They never miss a bill but these errors in service are lost income for me and put our practice at liability risk if a patient calls and we don’t get the text.As a result I did not get a message paged out to me from a hospital with an emergency consult.
October 6, 2022
Unprompted review
Great Salesmen but Horrible Service
My first and foremost questions before signing up with MAP is if the calls are answered in the United States by English speaking people. While this may be true when I would call my number to check in a person with a heavy Indian accent answered which gave the impression that my phone number went to a foreign answering service. Also, when I would call to check I would immediately get put on hold for an extended period of time. I wonder how many potential customers I lost because I used their horrible service for several months.
September 24, 2021
Unprompted review
Excellent service
Excellent service, quick customer service communication and response, MAP Communications is AWESOME!
September 15, 2021
Reply from MAP Communications
Wow! We truly appreciate your kind words and partnership.
Being charged for calls that are not…
Being charged for calls that are not ours. Being charged for holidays when we clearly do not work them and it’s stated in our contract. The company refuses to acknowledge this and fix the situation and continues to charge us.
September 15, 2021
Reply from MAP Communications
Hi Deborah,
Thank you so much for bringing this to our attention. We have escalated your concerns to the appropriate personnel to get this resolved for you as quickly as possible.
Great Results
We have have great result on reduction of call-outs, and when we do have a call-out the notifications are very helpful for our work schedule planning.
August 12, 2021
Reply from MAP Communications
Thanks a bunch, Craig, for taking the time to post about your experience with MAP. Please let us know if there is anything else we can do for you!
Too expensive not worth it
Too expensive not worth it. Constantly over charged for very few calls.
August 11, 2021
Reply from MAP Communications
We appreciate the feedback, Jessica. It's important to us that our clients find value in our service.
I have worked with MAP and Tracy for a…
I have worked with MAP and Tracy for a few years and I think they do a great job!
August 11, 2021
Reply from MAP Communications
Thank you Roxanne, we all really appreciate your kind words! Thank you for trusting our answering service team to handle your calls.
Customers often get put into a system…
Customers often get put into a system before they get a live person and end up getting angry & hanging up. The call back till they get a live person. Messages are often incomplete missing key information that causes a delay in us locating the customer and responding to them. Think it is not a good fit for our business model as it stands today.
August 11, 2021
Reply from MAP Communications
Thank you so much for the feedback, Christine. We have escalated this in order to take a close look at your account so we can iron out the wrinkles and ensure the perfect fit.
Excellent resource to use for your…
Excellent resource to use for your business. You will not have to worry about calls falling through the gaps!
August 11, 2021
Reply from MAP Communications
Thank you so much for your review, Shauntak! We're very glad to hear our answering service has been a great solution for handling all of your calls.
We have used the services a handful of…
We have used the services a handful of times since signing on with you this spring. Everything is going quite well, but I was somewhat concerned about a recent test call I made. The operator did not seem to be following the script as requested. This might have been just a one time thing, but since this is a very sensitive call (imminent death or death occuring), it is important to follow the protocol.
Mary Ann
August 10, 2021
Reply from MAP Communications
Hi Mary Ann, thank you for taking the time to leave your feedback. We are glad everything is going well for the most part but we want to ensure that we are handling all of your calls correctly. We will look into this so we can follow up with you to discuss this matter further. We appreciate your partnership and look forward to continuing to provide you with excellent service!
Excellent Service
The folks at MAP have the rare ability to be both professional and friendly. Calls are answered promptly and messages accurately relayed via text and email.
August 4, 2021
Reply from MAP Communications
Thank you Raymond, we really appreciate your positive words! Thank you for trusting our answering service team to handle your calls.
Excellent Customer Service & good…
Excellent Customer Service & good pricing for our services used. Highly recommend to others!
July 30, 2021
Reply from MAP Communications
Thank you for taking the time to leave this review, Jonathan! We are so glad you are happy with our answering services. If there is ever anything else we can do for you, we would welcome the opportunity!
Review
I don't approve of publicly visible reviews. I will address my concerns with your company directly.
July 29, 2021
Reply from MAP Communications
Hi Paula, we look forward to hearing your concerns so we can better meet your expectations moving forward. You may reach our Customer Support Team at 800-627-0114 or via email custsvc@mapcommunications.com. We appreciate your partnership and thank you for the feedback!
We are extremely please with MAP…
We are extremely please with MAP communications and have had zero issues.
July 28, 2021
Reply from MAP Communications
Thank you, Ruth! We appreciate the opportunity to work with your company. If there ever is anything we can do for you, we are happy to help!
You all do a pretty good job but your…
You all do a pretty good job but your billing practices seem off as I keep seeing three months of bills showing and two are for future months.
June 16, 2021
Reply from MAP Communications
Hi Eric, thank you so much for taking the time to leave your feedback. To explain our billing, we bill the base fee for service in advance and usage in arrears. This is why you will see the base fee charge for the next month on your invoices. If you would like further clarification on this, we would welcome the opportunity to explain further. You may reach our Customer Support Team at 800-627-0114 or via email custsvc@mapcommunications.com. We appreciate your partnership and look forward to continuing to provide you with excellent service!
thank you!
I am a small business owner who would be lost without MAP. As the country has opened up and is starting to bounce back, I am getting more phone calls then before the shut down. My calls get handled by MAP Comm professionally so that I can prioritize who to handle in what order.
June 8, 2021
Unprompted review
Reply from MAP Communications
Thank you, Laura. We're so glad to hear the rebound has been a strong one!
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