MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more
Company replied
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See what reviewers are saying
We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and... See more
Company replied
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... See more
Company replied
The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specific... See more
Company replied
Company details
- Call Center
- Business to Business Service
- Telecommunications Service Provider
- Telephone Answering Service
About MAP Communications
Written by the company
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
Contact info
555 Belaire Ave Floor 6, 23320, Chesapeake, United States
- (888) 252-6555
- mapcommunications.com
4.3
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A holiday fee?
June 7, 2021
Reply from MAP Communications
Hi Dr. Kelly, Yes, we do charge a few small holiday fees as outlined in our terms of service. This is a common practice in our industry. We do this to ensure we can reward the receptionists who spend their holidays answering the phones for our clients. We will reach out to you directly to discuss further.
This is a VERY unprofessional company with a cheap service for a reason.
This is a VERY reasonably priced service ($39/mo) on their website yet looks like they have a few complaints with the Better Business Bureau for overcharging customers. We used this service for less than 6 weeks. At setup, we paid first & last month therefore we paid for 8 weeks of service. We had no overages which was the only way we would incur additional charges on top of our monthly service fee.
After I cancelled they charged our card $100. The service was only $39/mo! The statement broke down payment for their service through December when I cancelled middle of November and a deposit that was never mentioned or paid at sign up. This company is a JOKE and needs to learn it's better to conduct business legally and with ethics than to wrongfully charge customers over $100 here and there.
I took the time to write this in hopes it saves another business owner form the headaches we went through with this "company."
December 21, 2020
Unprompted review
Reply from MAP Communications
Hi Andrea,
We apologize for any confusion regarding your bill. We strive to make our billing practices simple and transparent, so we will be certain to take your experience into account as we continue those efforts. Our team wanted to make sure you are aware that we did issue a partial refund yesterday. That may take 7-10 business days to reflect on your account, depending on your bank.
Our office uses map communications to…
Our office uses map communications to handle after hour calls. It works great for us and our tenants are able to get any late night concerns taken care of.
October 19, 2020
Reply from MAP Communications
Thank you so much for your review, Natalie! We're very glad to hear our answering service has been a great solution for your property management calls.
We finally found a good call service
We finally found a good call service! After several years of trying different providers all with empty promises, sneaky fees, and bad service we gave MAP a shot. They have proven that quality is not an impossibility in their industry! Thanks for the great service MAP!
October 15, 2020
Reply from MAP Communications
Thanks for being a great client, Will! We really appreciate your positive words and we're glad you've gotten the most out of our answering services for HVAC companies.
Great team. Recommended service.
I always enjoy working with the team at Map and I would recommend them to any business that wants their phone answered professionally.
September 16, 2020
Unprompted review
Reply from MAP Communications
Thank you, Chloe! We appreciate the opportunity to work with you and take care of your callers.
Reply from MAP Communications
Thank you so much, Shorey, for taking the time to share your experience with MAP call center services! We appreciate the opportunity to work with you and play our role in the important treatment work you do.
Thank You!
We have used MAP for many years. I have always truly appreciated the level of customer service they provided. Any time I had a request or issue, they addressed those items with the utmost of urgency and always came to a resolution.
May 4, 2020
Unprompted review
Reply from MAP Communications
Jeff, thank you so much for taking the time to post about your experience with MAP call center services. We value the partnership we've shared. If there is ever anything else we can do for you, we would welcome the opportunity!
Very good service Excellent coverage
Very good service. Very customer friendly and adaptive to specific needs of the company. Would recommend them highly
April 20, 2020
Unprompted review
Reply from MAP Communications
Valerie, thank you so much for taking the time to share your experience and write this review of MAP answering services. We know that speed and accuracy are extremely important when it comes to call handling in the property management industry. If there is ever anything else we can do for you, we would embrace the opportunity!
They have always been easy to work with…
They have always been easy to work with and get changes made.
March 25, 2020
Unprompted review
Reply from MAP Communications
Thank you for taking the time to leave us this kind review of our live answering services, Dr. Billingsley. If there is anything we can do for you in the future, we would welcome the opportunity!
Reply from MAP Communications
Thank you Mr. Maselli for taking time out of your busy day to leave us this kind review. We understand in the property management industry, speed and accuracy is of the utmost importance in ensuring your tenants are cared for whether it’s a routine call or a maintenance emergency. Thank you for trusting our answering service team to be your partner and for being a valued client. We look forward to continuing our partnership for years to come!
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