MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are pa... See more
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We have been using MAPS Communications for quite a few years now. They are vital for our business and help us drive revenue and resolve customer needs every day. We use them for after-hours calls, and... See more
Company replied
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find... See more
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The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specific... See more
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Company details
- Call Center
- Business to Business Service
- Telecommunications Service Provider
- Telephone Answering Service
About MAP Communications
Written by the company
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions.
Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client.
Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.
Contact info
555 Belaire Ave Floor 6, 23320, Chesapeake, United States
- (888) 252-6555
- mapcommunications.com
4.3
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Highly overpriced in my opinion
Highly overpriced in my opinion. Charges full boat for junk calls. I would not use them again.
August 7, 2026
Unprompted review
Reply from MAP Communications
Thank you for sharing your feedback. Unfortunately, with only the initials provided in this review, we are unable to identify your account or review the specific circumstances behind your concerns. Our service is designed to answer and process calls received on behalf of our customers. Call activity can vary significantly from one account to another. If unwanted call were contributing to your usage, we would welcome the opportunity to review what occurred and determine whether there were options available to help manage that activity. We encourage you to contact us directly with your account information so we can look into your experience rather than speculate about what may have happened. We’re always willing to have a conversation when we have the information needed to properly investigate.
Highly recommend MAP Communications
We have been using MAP Communications as our after-hours answering service for several years across six of our locations, and it has truly been a game changer for our organization. Their service has helped us provide reliable support to our patients outside of regular business hours while keeping communication organized across multiple offices.
Their customer service team is consistently helpful and responsive. Our account executive, Traci, is always pleasant to speak with and goes above and beyond to assist us with any questions, updates, or account needs. We greatly appreciate the dependable service and support MAP Communications has provided over the years and highly recommend them to businesses looking for a professional answering service.
July 27, 2026
Unprompted review
Reply from MAP Communications
Thank you for your glowing review and recommendation! We are honored to support your organization across locations. Knowing that our afterhours answering service has been a game changer for your team means a great deal to us. We are proud to provide reliable service to support your patients, and are grateful for your kind words about our team. We will be sure to celebrate them, sharing your kinds words.
Delivering responsive, dependable service and building strong relationships with our clients are priorities we take pride in. Thank you for placing your trust in us. We truly appreciate the partnership and look forward to continuing that support for many years to come.
Exceptional Service from the MAP Communications Team
The MAP Communications team has exceptional customer service and attention to detail. They walked me through the setup and onboarding experience and I was online and activated quickly. Thanks specifically Courtney Williamson for her support along the way! We are so happy to move from an automated to a live-person answering service as it aligns with our high-touch services and values.
July 14, 2026
Unprompted review
Reply from MAP Communications
Thank you for your thoughtful review! We’re so glad to hear that your onboarding experience was smooth and that our team made the transition quick and seamless. We’ll be sure to share your kind words with Courtney – she’ll be thrilled to know her support made such a positive impact. We’re honored that you chose MAP Communications, and we’re proud to be an extension of your team that reflects the values your organization is known for. Thank you for trusting us, and we look forward to supporting your business for many years to come.
MAP Communications provides a great…
MAP Communications provides a great service. While there are hiccups from time to time, I have always been able to speak with my representative anytime and any questions or issues have been handled promptly and effectively.
July 8, 2026
Unprompted review
Reply from MAP Communications
Thank you for your thoughtful 5-star review! We truly appreciate your recognition of how the team responds when challenges arise. Providing prompt, reliable support is something we work hard for and we are so glad you feel it. Our team is here to take care of you when you need assistance any time you need us. Thank you for your trust and partnership, we are grateful to have you with us.
I truly enjoyed working with map…
I truly enjoyed working with map communications and especially Tracy who is phenomenal in explaining everything as well as getting everything implemented and started on a very quick basis. I’d highly recommend them and will be continuing to use some moving forward.
July 6, 2026
Unprompted review
Reply from MAP Communications
Thank you for your fantastic review! Knowing that you felt informed, supported and up and running quickly means a great deal to our team. We’ll be sure to share your kind words with Traci and our team, they’ll be thrilled to know we’ve made such and positive impact. Making a change to a new service can feel like a big step, so it is rewarding to know Map helped make the process feel simple from start to finish. Thank you for choosing us and for placing your trust in our team. We look forward to a long road together and are excited to continue to support you as your need evolve.
Awesome Team
Traci and the customer support team were able to help update our on-call start and stop time so quickly! They are always so helpful!
June 18, 2026
Unprompted review
Reply from MAP Communications
Thank you for taking the time to share your experience and for the five-star review! We are delighted to hear that Traci and our customer support team were able to quickly assist with updating your on call start and stop times. Providing responsive, reliable support is something we take great pride in, and it’s wonderful to know our team was able to make the process easy for you. Thank you for your continued partnership. We are always here to help whenever you need us.
I have a new team!
As a locksmith company owner in NJ, it was important that I partnered with a call answering service that understood my industry and offered 24/7 availability. This switch to MAP has allowed me to transition my business toward 24/7 service. Because of their meticulous call flow, my tech’s won’t be woken up unless it’s a legitimate opportunity that’s been agreed upon in advance. Huge shout out to Sarina Perez, my onboarding consultant who made the decision an easy one and my experience—amazing!
May 29, 2026
Unprompted review
Reply from MAP Communications
Thank you for the wonderful review. We’re so glad to hear the transition has helped you expand your locksmith business with confidence. We pride ourselves on custom call flows tailored to our customers' unique needs rather than a cookie-cutter solution. We are thrilled that this strategic approach has proven effective for your team's work-life balance. Welcome to the team, we are excited to support your success.
Map Communications Service Delivery
Tyler Akers has provided our company considerable consulting guidance as well as MapCom's service delivery team supported the implemented guidelines on a consistent basis. Yes, there were human mistakes on requirements, setup and delivery but each topic, including credits, was handled on a professional basis and a 'let's solve this together' attitude.
The value of our partnership, which is based on trust, is the flexibility and availability of Tyler and MapCom to solve problems and understand our business requirements.
May 20, 2025
Unprompted review
Reply from MAP Communications
Thank you for your thoughtful review and for recognizing Tyler and the Map team. We understand that no implementation is ever completely without challenges, and we truly appreciate your acknowledgement of the collaborative approach taken to address each one along the way. We are thrilled to hear that our teams consulting expertise and support help create a positive experience throughout your implementation journey. Thank you for being our valued partner, we look forward to growing together and supporting your continued success.
Beware
Initiated the service approximately end of September 2025, I simply needed a service to answer calls and schedule appointments if needed. The office does not receive that many calls (possibly 60 per month average). Between October and December 2025, I had been billed approximately $1500, and received invoices appearing to be double billings. I canceled the service in January 2026, and received billing notices for over $400 outstanding. Then, in March 2026, I received notification of a "corrected" statement that appeared to credit previous payments I made and lowered the balance due to approximately $150. Needless to say, my experience with this company was less than desirable.
January 28, 2026
Unprompted review
Reply from MAP Communications
Thank you for your feedback. We’ve reviewed your account and the invoices you received and can see where there may have been confusion in interpreting the data. Since service started Mid-month, your first invoice would show a prorate for the partial month and a full charge for the current month. In addition, shortly after starting service, after discussing it with you, a plan change was made to better suit your actual usage. In transparency, this shows on an invoice as an adjustment/credit to the previous plan and a charge to the new plan. Neither of these is a double bill but rather shows each line item with a total of all adjustments being correct. Whereas your cancellation was mid-month as well, it was not until the next invoice that you saw any additional credits to prorate the month, and your setup fees.
Really responsive and incredibly…
Really responsive and incredibly helpful, even under a tight timeline. They stayed communicative throughout the process and helped us cross the finish line quickly. Thank you!
March 27, 2026
Reply from MAP Communications
Thank you so much for your kind words. We truly appreciate you taking the time to share your feedback. We’re so glad to hear that our team was able to support you effectively, especially under a tight timeline. Staying responsive and communicative is something we take pride in and it means a lot to know it made a difference for you. Thank you for trusting us with your business, we’re here if you need anything in the future.
I can't recommend Tracy highly enough
I can't recommend Tracy highly enough. From start to finish, she was very professional, and pleasure to work with. She communicated clearly and followed through on every commitment. It is rare to find someone who combines expertise with such and a strong work ethic. I would absolutely work with her again and wouldn't hesitate to recommend her to anyone looking for top-quality work.
January 29, 2026
Reply from MAP Communications
Thank you Lise, for your kind words, and your 5 star review! Our team is focused on ensuring both you and your customers have a seamless experience. Timely follow up is a huge component of this. We will ensure to celebrate this feedback with Traci and her team, they truly go the extra mile for relationships they support. We can’t tell you how much it means to receive client testimonials that outline both the effort and expertise demonstrated though our client interactions. Thank you for trusting us with your business we look forward to a long partnership ahead.
Reply from MAP Communications
Thank you for your 5 star review. We are glad to hear you ‘re finding our service reliable and efficient. We appreciate you choosing us and look forward to supporting all your future needs.
This solution has met our expectations
This solution has met our expectations. Also, Traci has been extremely attentive with providing excellent service.
November 13, 2025
Reply from MAP Communications
Thank you for your 5 star review! We’re glad to hear that we have met your expectations and that Traci has provided attentive, excellent service. We appreciate your partnership and look forward to continuing to support your success.
MAP Communication provides the best…
MAP Communication provides the best answering and customer service I have ever experienced. Their team is always professional, friendly, and efficient. They handle every call with great care and attention, ensuring that messages are delivered accurately and promptly. Their reliability and excellent communication make them stand out as a truly exceptional service.
November 4, 2025
Reply from MAP Communications
Thank you for your incredible review! We are thrilled to hear that our teams professionalism, friendliness, and attention to detail have made such a positive impact. Providing reliable and caring service is at the heart of what we do, hearing feedback like this from valued partners means so much to us. We truly value the trust you’ve placed in us and appreciate the partnership we have built together. Our team is committed to continuing to deliver the same level of care and reliability you can count on.
Save your money big SCAM
Save your money, this company will charge you for junk spam calls, charge you so much more than what they have on there website.. , they try to lock you in a contract which is hard to cancel. they are scam, stay away.... not honest!!
September 17, 2025
Unprompted review
Reply from MAP Communications
Thank you for sharing your feedback. We take comments like this seriously and want to clarify a few points while addressing your concerns professionally. We do not lock clients in to hidden contracts, and our pricing is always disclosed upfront before any services begin. If there were ever a misunderstanding about costs or service terms, we genuinely apologize and would be happy to review your account to ensure everything was handled correctly. Regarding unwanted or spam style calls, any calls you may receive come through the phone lines we answer for you, these are not something we have control over, but we can support you in building process or procedures to weed them out.. Your experience is not reflective of the standard we hold ourselves to, as we’d appreciate the opportunity to speak to you directly to resolve any confusion or outstanding concerns. Contact us at , and we will do everything we can to help.
Simple to set up and great service
It was really an easy process to get set up and I tested several times. Everyone was friendly and the service was great.
October 3, 2025
Reply from MAP Communications
Welcome aboard! Thank you so much for your kind words. We’re thrilled to hear the set up process was easy and that our team made a great impression. We appreciate you taking the time to not only test but to also share your experience. It means a lot to our team especially as we continue to grow since launching in August.
FANTASTIC ALL AROUND
MAP's answering services have transformed how our employees report tardies/absences each day. Things are streamlined, manageable and easier to track for us. MAP's answering line representatives are patient and nice. As well, their customer service employees, accounting team and admin team are ALL quick to respond and always in a great mood. They are so helpful in any way they can be. Great customer service all around!
September 23, 2025
Unprompted review
Reply from MAP Communications
Thank you Rachel or your 5 star review! We appreciate you taking the time to share your feedback with us. We are thrilled to hear that our answering service has helped to streamline things for you making the day to day more manageable for your team. Our MAP representatives, customer service team, admin staff and billing team take pride in being supportive, and efficient, it’s encouraging to know that our efforts are making a real difference. Your kind words motivate us to continue providing helpful, responsive, and friendly service every day. We truly appreciate your support and look forward to continuing to serve you.
We have happier customers who feel well…
We have happier customers who feel well taken care of, and our company as a whole feel relief in knowing grieving families are getting the care they deserve!
June 27, 2025
Reply from MAP Communications
Thank you so much, Melanie, for your kind words and support. We’re honored to help bring peace of mind to both your clients and your team, especially during such important and sensitive moments. Knowing that grieving families feel genuinely cared for is exactly why we do what we do.
MAP Communications
MAP Communications: The Best Online Phone Solutions Provider in 2025
In today’s fast-paced digital world, reliable and affordable phone solutions are essential for businesses of every size. Among the many companies offering these services, one name stands out clearly above the rest — MAP Communications.
Why MAP Communications is #1
MAP Communications has earned a reputation as the most trusted and effective online phone solutions provider. With years of experience and a commitment to innovation, MAP Communications continues to dominate the industry — delivering unbeatable value, crystal-clear call quality, and top-tier customer service.
Here’s why MAP Communications is the best in the business:
⸻
✅ Unmatched Pricing
No other company comes close to MAP Communications when it comes to affordability. Businesses save thousands every year by switching to MAP. There are no hidden fees, no overages, and transparent billing that puts the customer first. Whether you’re a startup or a large enterprise, MAP has flexible pricing to match your budget.
⸻
📞 Reliable and Scalable Solutions
From virtual receptionist services to complete call center support, MAP Communications provides a full suite of phone solutions tailored to meet your business needs. Their systems are scalable — meaning they grow with you — so you never have to worry about switching providers as your company expands.
⸻
🧠 U.S.-Based and 100% Employee-Owned
MAP isn’t just another tech vendor — it’s a team of dedicated professionals who take pride in delivering world-class service. Being 100% employee-owned ensures every team member is fully invested in the success of their clients. You’ll never deal with offshore outsourcing or poorly trained staff.
⸻
⚙️ Advanced Technology with a Human Touch
With MAP, you get the best of both worlds: cutting-edge telephony technology and real human support. Their platform includes features like call routing, voicemail-to-email, 24/7 live answering, and real-time reporting — all supported by friendly, professional agents.
⸻
🌐 Trusted by Thousands Nationwide
MAP Communications serves thousands of businesses across industries — from healthcare to legal services to e-commerce. Their proven track record of reliability, performance, and cost-savings has made them the go-to choice for businesses that take customer service seriously.
⸻
Final Thoughts
When it comes to phone solutions, MAP Communications is the clear winner. They outperform every competitor with better pricing, better service, and better results. If you’re looking to streamline your communications and enhance your customer experience, there’s no better partner than MAP.
Switch to MAP Communications today — where your calls matter and your business comes first.
June 27, 2025
Unprompted review
Reply from MAP Communications
Thank you for your five star review.
Absolutely fantastic service so far
Absolutely fantastic service so far. I have been working with Tracy Walker and everything has gone exactly as she told me in the onboarding process. Their agents follow their script we provided and everything has gone off without a hitch. Service is fairly priced and interface is extremely easy to work with.
April 1, 2025
Unprompted review
Reply from MAP Communications
Thank you so much for your kind word, Austin! Welcome, we are thrilled to hear that your experience has been absolutely fantastic and that our team has met and exceeded expectations. It is great to know that the onboarding process was smooth and your script is being followed seamlessly. We work hard to make sure things are both easy and effective. Thank you for trusting us with your business, we’re proud to have you with us and look forward to continuing this great partnership.
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