Mapleleafphoto Reviews 560

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give them negative I would. I purchased my camera and a 3 year warranty thru them. Thought I had luck getting warranty work done just before it expired. Nope. They were responsive when I wa... See more

Rated 2 out of 5 stars

No. Your $20 offer will not encourage me to buy from you guys. The camera I purchased took 3 weeks to arrive with little to no communication. I called them got hung up on and ignored. I thought I was... See more

Rated 5 out of 5 stars

I am more than happy with the 200mm lens that I received from Maple Leaf Photos. I am an avid photographer and I enjoy taking pictures and submitting them for contests. I've won a few contests and rec... See more

Rated 5 out of 5 stars

If you want to call yourselves Maple Leaf Photo and pretend you are Canadfian then favor is American and favour is Canadian. Therefore the title shold be "Can you do us a 2 minute favour?". Should y... See more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The picture on your site was showing a…

The picture on your site was showing a real sony battery not a no name brand battery, for 35 more dollars I would have bought the original sony battery, very diapointed, at leat you show the real picture of I am buying!!
Can I trade those 2 batteries for real Sony batteries?

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Sketchy at first, but great service and bang for buck

Ok, gonna be honest. I was buying the Atomos Shinobi, and saw that Mapleleafphoto had an incredible bang for buck bundle, and so I bought it.
Later I started doing some research and saw that mapleleafphoto has so many bad reviews, granted they are from a few years ago, but my experience was opposite.

In the beginning I got nervous because there were issue with the tracking number, as it wasn't tracking my package. So I called mapleleaf's customer support on the phone and they answered right away. Turns out they first had to ship my package from their US warehouse to Canada, and then they'd ship it to me.
Long story short, my package still came on time as advertised (7-10 days), and everything that was advertised in the bundle was in fact there.
So overall, I'm happy with the purchase and will most likely purchase something in the future

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience with Mapleleafphoto

Great experience with Mapleleafphoto! They had the right equipment and the purchase process was quick and painless. The item arrived before the estimated delivery time and everything was 'as advertised.'
Highly recommend Maple Leaf Photo, particularly if anyone is looking for a Canadian retailer.

November 17, 2021
Unprompted review
Rated 3 out of 5 stars

Better late than never!

I am relieved to have finally received my camera three weeks after I ordered it. Customer service was easy to reach and helpful, explaining that my camera was coming from their warehouse in New Jersey hence the delay in shipping. Reading the other negative reviews, I was worried I had been scammed. In the end, I am pleased with my new camera. I'm giving only 3 stars because delivery took 3 weeks.

November 2, 2021
Unprompted review
Rated 1 out of 5 stars

Buyer Beware.

Sorry to say the service was awful. Ordered a camera in good faith, as a friend had recommended Maple Leaf to me, however they sold me a camera they clearly didn't have in stock, weeks passed and the tracking details, just said, label printed, nothing moved anywhere, so I called up to find out what was going on and was told it was coming from their American depot, and it would be dispatched in a couple of days. This was NOT true, and still the camera didn't come. I called again and this time I told them that they had until the following week to deliver the camera, or I wanted a refund. No camera came, I called for a refund, they said no problem and that I would likely be refunded back onto my card with around 5 days. You guessed it, five days passed no refund. I called again and I asked where my refund was. I was told this time, they couldn't issue a refund until they had received the good from their US depot. It was at this point, having been lied to on at least two occasions now, I got extremely angry, and I told them I wanted the refund and I wanted it doing that day and that their supply issue, was not my concern. I did get confirmation of the refund that day via email and a few days later the money was refunded to my card. I cannot in honesty recommend this company. Buyer beware! You may have a good experience, or like me you may have a bad one. I will not shop there again. You should also note that this company is not an authorized dealer.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Christmas gift for my wife

I did a lot of research and price comparing to find the best package deal of a Canon EOS Rebel T7/2000D for my wife for Christmas last year. MapleLeafPhoto.ca had the best price and so many extras in the bundle. She still hasn't tried all of the extra lens attachments! Shipping was free and fast! Will definitely buy from here again.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great price and service

After researching the camera that I wanted, I found that Maple Leaf had the best price. I was a bit hesitant to order an expensive camera online, but can say that I have no regrets. Service was friendly and delivery fast.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

As a brand new customer...

As a brand new customer, I was pleasantly surprised with my experience. I ordered a Canon camera bundle from Mapleleafphoto on a Monday, and the complete order was received by Wednesday! Very well packed and organized. And "John" the customer rep was very polite and helpful with my order. I'd happily recommend this company! Ken

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

This is an excellent company

This is an excellent company, product as advertised and very quick delivery.
Best part is that I had problems with my batteries not keeping a charge and I e-mail support and they replaced both .. DELIVERED within 3 days, and they even sent me an Ac/Dc Rapid travel charger for my inconvenience.
Highly recommended.
Jean Claude

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

My review

While there was some issues with shipping once the packages had reached customs. Your company was helpful in trying to resolve the issues. When the packages did arrive they were in excellent condition and had been packaged with exceptional care. I would without a doubt use your services again.

October 25, 2021
Unprompted review
Rated 5 out of 5 stars

Very fast delivery!

Very fast delivery!I got my product after just two days !Got a call from one of the reps which helped me to determine what I really need and two days after that I received the product.
Good service overall!

October 24, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look