Mapleleafphoto Reviews 560

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could give them negative I would. I purchased my camera and a 3 year warranty thru them. Thought I had luck getting warranty work done just before it expired. Nope. They were responsive when I wa... See more

Rated 2 out of 5 stars

No. Your $20 offer will not encourage me to buy from you guys. The camera I purchased took 3 weeks to arrive with little to no communication. I called them got hung up on and ignored. I thought I was... See more

Rated 5 out of 5 stars

I am more than happy with the 200mm lens that I received from Maple Leaf Photos. I am an avid photographer and I enjoy taking pictures and submitting them for contests. I've won a few contests and rec... See more

Rated 5 out of 5 stars

If you want to call yourselves Maple Leaf Photo and pretend you are Canadfian then favor is American and favour is Canadian. Therefore the title shold be "Can you do us a 2 minute favour?". Should y... See more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was very disappointed with the…

I was very disappointed with the service. I ordered a lens for my spouse for her birthday and delivery was supposed to be the week before. When it hadn’t arrived I called a couple of days before her birthday to be told that they didn’t have it in stock at the location in Canada and it had to be shipped from the US. I asked when it was to be shipped and they said that same day it was being sent by UPS and I requested that there be a rush out on it and I was supposed to receive a tracking number. I don’t understand why I was not informed of this delay. So I waited and waited and got no news. I was really mad and I called back to find out what was going on. The customer service representative told me that it had not been shipped yet so I cancelled my order. A very disappointing experience and birthday gift. I was even going to buy a camera with you, a Nikon d750 dslr but with service like that I changed my mind. I was thinking this is great I will go with a Canadian company and support our businesses but what a disappointment.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Solid business, unbeatable prices!

Was searching online for a solid camera that could take a beating and survive submersion in water if it happened. Settled on the Olympus Tough T6 and began searching online for a decent price. I was happy when I came across Maple Photo, who are located in Canada! Navigation of their website was so easy! price was unbeatable and shipping was super fast. My item arrived on time and in great condition. I would highly recommend Maple Photo for any of your photo needs. They are quick to reply to all questions which made me feel confident in choosing them for my purchase.

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great

It was easy to shop online. I found what I was looking for. After my order a sales person called me to make me some suggestions and useful adds to my order. The order was send right away. Thanks

April 12, 2021
Unprompted review
Rated 3 out of 5 stars

Items came as described

Items came as described, although the camera was technically new, it's original box was previously opened and some contents were taken out. There was not anything missing from the product listing but it was not a never been opened product. Customer service, though attentive and reliable, was a bit slow. I didn't get a confirmation of order or a receipt, until I requested it and I had to call a couple times to get some things straightened out.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Will shop here again.

Shipping was a little slow, but hey, it was free. Got my order in 2 weeks time, so no complaints there.
Great price on the package I ordered and everything was as described. Arrived in good shape and now the fun begins using the equipment. I'll definitely order at Maple Leaf Photo again.

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

very satisfied with the service

very satisfied with the service
there was a little glitch but that was not a big problem, just waiting for refund to appear on my credit card to proceed whit new order

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Tried it out

Tried it out, everything went smooth and will surely order other stuff again...thanks

April 9, 2021
Unprompted review
Rated 1 out of 5 stars

Unhappy

I ordered a sigma 60-600 lens which was sold with a number of additional parts. Deliver was a month long for an “in stock”product and the accessories which were listed as pro quality were garbage the filter set was useless unless you need a coaster. I asked if they would take the filter set back and credit me for a quality filter and I was told no. Too bad I wanted to support a Canadian company.

April 9, 2021
Unprompted review
Rated 4 out of 5 stars

Blackmajic 4K Bundle

Overall, very satisfied with the Blackmajic Design Pocket Camera 4K. Using it in our studio to shoot live theatre.
The one difficulty has been the microphone. The remote microphone that came with the bundle, is not very "strong" and the playback audio is weak. Playback video has been great.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Before placing my order, I was able to speak with someone on the storefront to obtain advice on the purchase of a GoPro. Prompt delivery. Would definitely recommend this longstanding Canadian business and without a doubt will be a repeat customer. SM

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great lens, great price, great service.

I was looking for an entry level zoom lens and Maple Leaf had the best price by far. Their site was easy to use and the lens arrived quickly. I will definitely shop their again... and the lens is great too.

April 9, 2021
Unprompted review
Rated 4 out of 5 stars

Replacing Sigma

I had recently bought a Sigma 17- 50 f2.8 lens. After using the lens for about 2 weeks (and liking it) I completely destroyed it in a very careless accident. I needed another so I searched for the lens online and found it, for a reasonable price, at Maple Leaf Photo. The Maple Leaf website was easy to use and the lens was delivered a few days earlier than scheduled, in perfect condition. Just how ordering online should work!

April 9, 2021
Unprompted review
Rated 2 out of 5 stars

Sent an inferior product as "replacement"

Ordered two Nikon 70-300mm AF-P VR lenses that were on special. They must have sold out so they simply sent me old-style Tamron lenses that weren't even close in value or quality, without any form of communication. Getting them returned and getting my money back was a genuine pain and a slow process. They kept trying to off-load the Tamron lenses. In the end I got my money back, but what a totally unneccessary and ridiculous experience!

Two stars because I have bought without problems in the past.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

So far I love it

So far I love it, unpacked and it's everything I expected and more. Thanks for the call and extra battery that was useful info.

April 9, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look