marblemosaics ltd Reviews 225

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, beautiful appearance, and excellent value. Many people found the ordering process easy and efficient, with numerous mentions of prompt and well-packaged deliveries. The staff is frequently highlighted for being helpful, knowledgeable, and providing fantastic service. However, some customers were dissatisfied with the product not matching the online images, describing significant differences in color and quality. A few other people also felt that some products arrived damaged or faulty, and a small number of reviewers mentioned issues with rude customer service when trying to resolve these problems.

What people talk about most

Product

Consumers find product to be positive. Many customers praise the quality and value of the products, such as... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super quick and speedy... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are delighted with the stunning... See more

Order

Reviewers highlight positive aspects of order. Customers found the online ordering process quick and easy,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were literally bowled over by our boulder bowl as we are calling it!! Great customer service and communication, delivery superfast. We never thought we could afford such a statement piece which sit... See more

Rated 5 out of 5 stars

Brilliant friendly service and great advice. Sent a free sample with no problem. Placed order easily and delivered within 2 days. Extremely well packaged. Best mosaic tiles that I could find and exc... See more

Rated 5 out of 5 stars

Had 5 crates of Dijon Tumbled Limestone delivered from these guys last week. They were cheaper than other suppliers and the stone was really top notch. My order arrived in a few days as arranged by e... See more

Rated 5 out of 5 stars

Fantastic service from Marblemosaics. Aaron was very helpful in helping me with sizes and delivery was very fast. The Dijon limestone tumbled slabs are stunning and at a very reasonable price compared... See more


Company details

  1. Home & Garden

Information provided by various external sources

Marble Mosaics deal direct with quarries & mines from the accross the world to offer our customers unbeatable prices on natural stone .


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Stone basin

Ordered a stone basin on Saturday. Was sent pics of several basins to choose from. Picked the one I liked and it was delivered by Wednesday. Excellent price, excellent service and a beautiful basin. A very happy customer. Order 74736/100922/82.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased Multicolour Rustic Slate…

I purchased Multicolour Rustic Slate Split Face Mosaic Tiles. This was the second time I used them, I actually visited them this time. They are professional and very helpfullp. What I did not realise was the extent of the products they do, some stunning baths and sinks

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful

I was a little dubious to initially make the order as marble basins on other websites were considerably more expensive. You always think there's a catch when things are cheaper. We received the basin and I can honestly say it's surpassed my expectations! It's beautiful. A solid handcarved masterpiece which will look stunning in our downstairs suite. Very happy! 🙂

June 23, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb

Superb.
Great selection of Italian marble pavers, artefacts such as basins, and a wide variety of genuine mosaic tiles. Really good service and prices.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Don't normally write these but from…

Don't normally write these but from ordering the samples to receiving the goods cannot fault marblemosaics. I have not opened all the tile boxes but on initial inspection all goods have been expertly packaged and arrived in good order. Great price great product great company 👍

May 21, 2022
Unprompted review
Rated 1 out of 5 stars

I wouldn't buy from Marble Mosaics…

I wouldn't buy from Marble Mosaics again. Learnt my lesson, always be weary of any splashing the word 'Premium' all over their websites. Very few of the 131 Travertine tiles we purchased from them were premium, far from it. The attached picture show how poorly the tiles were finished. Worse still, I paid £55 for the courier service and they broke 12 tiles; some of these were broken tiles that they had stuck back together. I was told by Marble Mosaics that this is the reason why I need to order 10% more than what I think I may need, because they may get broken in transit! Surely not, surely they should reach me in one piece and the 10% is a safeguard for me just in case I, the customer, break a tile?? We had left the whole consignment until the weekend and then reported the issues on the following Monday. We were then told then we only had 48hrs to make any claim. No one can surely inspect all 131 tiles and report this back in such a short time?! We were so disappointed and the quality of the product so poor that we decided to call it a dead loss and ordered the same from elsewhere; we lost £1119 on this order! Please, please don't get cause out yourself, buy from someone more reputable.

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Good service from Marble Mosaics, thanks

Very pleased with the service, both pre order with samples etc, and post order with accurate delivery, well packed and protected stone slabs.
Price was fair, carriage reasonable and the technical advice and offer to store until we were ready for delivery all important to us.
Recommended company, we were glad to deal locally and will definitely use them again, thanks.

May 4, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Updated toilet and shower room

Just re done our downstairs toilet/ shower room after 25 years it was in dire need of a makeover. Orders samples from marble mosaics which arrived promptly. Decided to bite the bullet and ordered Asian Tan pebble mosaic and wooden split face wall cladding. Excellent products from a really excellent company. Brilliant quality coupled with first class service
I would highly recommend these products and def recommend Marble Mosaics. They were helpful throughout and we were kept up to date with the order progress. Delivered on time and in good condition. This is a real review and I speak as I find - no mates favours, dodgy deals or back handers 😀

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

large quantity of 900 *600 limestone tiles

We ordered a large quantity of 900 *600 limestone floor tiles for indoors and thicker stones in the same size for the patio. The stone looks great, the prices are really good and Ian was really helpful, allowing us to pay a deposit and reserve the stones in advance of calling them up for delivery, so this is the one part of our project which wasn't hit with supply delays!

Would use every time!

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

These guys are a real find

These guys are a real find. Really good range of tiles, well displayed and very competitive on price. If you can get to the yard that is a real bonus and the stone sinks and baths are worth a trip on their own. We’ve already been back for a second project.

February 8, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant

Fantastic service...so helpful with choosing the right basin,next day delivery and an absolutely beautiful product. thoroughly recommended.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We have used this company a number of times and have had superb customer service every time. Every member of staff has always been very helpful and knowledgeable of the products available. We have recommended them to friends, who have also had great service.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service and product

I recently bought a set of granite paving slabs from Marble Mosaics and I'm extremely happy with them.
I communicated with MM initially via email to get a sample and then inquire about price and availability, and then by phone for the final arrangements. They responded very quickly every time, and were really helpful in answering all of my questions so I felt comfortable ordering from them. The sample we received was a little bigger that those we had from other suppliers, and was labeled on the back with the details of the stone and the supplier (a little thing, but useful).
The slabs arrived on two pallets and were well packaged - communication was also good from the haulier.
There were no breakages and the stone looks great. The quality seems good and the price was as good as we could find for the type of stone.
I would definitely use Marble Mosaics again - thanks!

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous product, great customer service

I searched for ages to find the perfect washbasin, and couldn’t believe it when I finally found it at Marble Mosaics.
It is just GORGEOUS!!
Not only that but I could choose the exact basin that was in stock, rather than just agreeing to get whatever one was next in line, which is the process with other companies selling natural stone basics.
It arrived quickly and the customer service was excellent.
I would highly recommend.

August 31, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Gorgeous River Rock Mini Bathroom Sinks

Thank you for the awesome River Rock Granite Mini Bathroom Sinks! They look great and we are so very pleased with them. Your patience with me while I chose two similar shapes once you had received your next set of stock photos for the upcoming shipment was very kind, and the the delivery was seamless. Thanks again!

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

unique stone pieces, great company

I love these guys! Fabulous quality stone - mine even had fossils in it; they have the perfect grouting to match. But the piece de resistance is the Marble pedestal sink, which is £300 cheaper than anywhere else and is absolutely a piece of art.
The customer service is fantastic. I cannot recommend highly enough. Thank you thank you. You have made my guest cloakroom go from a public urinal to a five star luxury hotel look.

August 2, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look