Arrived well packaged sooner than expected nice quality earrings heavy as expected sizing is great thought they would be smaller like huggie hoops didn't want them like that came out perfect for size.... See more
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Beautiful! Purchased a gorgeous Iodized bracelet for my husband and it is beautiful. Will be purchasing more from this company.
Truly satisfied with the bracelet which is stunning. I love showing off this chonker of a bracelet with the glitzy yellow sapphires. Import taxes ($100+) were the only unwelcome surprise - but I may h... See more
On behalf of my stakeholder: He would just like to say this was 5 star customer service when repairing/replacing his bracelet. Valentina went above and beyond to accommodate his request and dea... See more
Company details
Written by the company
MARCO DAL MASO is a luxury jewellery house dedicated to craftsmanship, creativity, and contemporary design. Founded with the vision of reimagining Italian jewellery traditions for the modern world, each piece is handmade in Italy by skilled artisans whose expertise has been passed down through generations. Our collections span rings, necklaces, bracelets, earrings, and engagement jewellery for both men and women. Every creation is designed to carry meaning and individuality, distinctive pieces that become part of the wearer’s own story. Sustainability lies at the heart of our process. We use 100% recycled 18k gold and sterling silver, ensuring that our pursuit of beauty is also a commitment to responsibility. Each collection is produced in limited numbers, making every jewel as unique as the next. From bold statement rings to refined everyday essentials, MARCO DAL MASO reflects a spirit of strength, authenticity, and timeless elegance. Our jewellery is not simply an accessory, but a symbol of identity and artistry, designed to be treasured for a lifetime.
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Phenomenal quality
Phenomenal quality, extremely helpful and kind customer support, asked for a specific color that they didn't offer and upon request they happily obliged! 10/10 would recommend
September 6, 2024
Reply from MARCO DAL MASO
Ciao Dylan,
Thank you so much for your wonderful review - it is greatly appreciated! We look forward to welcoming you back to our store :)
Grazie!
Have not received my order yet
August 16, 2024
Reply from MARCO DAL MASO
Ciao,
We’re very sorry to hear that you haven’t received your order yet. Please reach out to us directly at ciao@marcodalmaso.com with your order details so we can look into this issue and resolve it urgently.
Thank you for your patience.
Best regards,
Valentina
I've had an extremely disappointing…
I've had an extremely disappointing experience with Marco Dal Maso. I ordered an earring in April which never arrived. Despite their 12-month guarantee against defects, including non-delivery, MDM has failed to resolve this issue.
My attempts to rectify the situation have been met with misleading information. MDM claimed my chargeback was pending, contradicting my bank's statement that it was denied due to a second charge from MDM via Stripe. They also falsely stated they had initiated the paperwork process of a UPS claim (6/27/2024), which UPS confirmed was not the case they have yet to receive any paperwork (7/2/2024).
This lack of transparency and failure to honor their own policies is deeply concerning. Based on my experience, I strongly caution potential customers to reconsider purchasing from Marco Dal Maso. Their customer service has been unresponsive and unreliable, falling far short of the standards expected from a luxury brand.
To compound my frustration, Marco Dal Maso promised to send a replacement within 2-3 days. Despite my specific request for delivery before my trip, their oversight in omitting the unit number on the package resulted in DHL's failure to complete the delivery. This ordeal has dragged on relentlessly from April to mid-July 2024, causing immense inconvenience and stress.
Marco Dal Maso's guarantee of addressing manufacturing faults within twelve months of purchase has fallen short in practice. Their claim to "try our hardest to put matters right" seems hollow given the prolonged nature of this issue. While their policy allows for exchanges of defective items, the execution has been severely lacking.
The company's failure to resolve this matter promptly contradicts their stated commitment to customer satisfaction. This extended delay, spanning several months, is particularly concerning and indicates a significant breakdown in their customer service and order fulfillment processes.
This experience has been nothing short of a nightmare, reflecting poorly on Marco Dal Maso's ability to handle customer issues effectively and efficiently. Their promise of quality and customer care has been severely undermined by this protracted and frustrating situation.
July 1, 2024
Unprompted review
Reply from MARCO DAL MASO
Ciao Ian,
Thank you for reaching out and sharing your experience. We’re truly sorry that this situation has been so frustrating for you.
I want to assure you that we have always done our best to follow the protocols set out by both UPS and your bank after the parcel initially went missing. Due to our standard procedures, we submitted the required paperwork to UPS Italy, as our packages are shipped from there. This may have caused some confusion, particularly when dealing with UPS USA.
We did everything in our power to resolve the issue as promptly as possible, ultimately offering you a refund or a replacement. After you chose to move forward with a replacement, we shipped it via DHL, and I’m glad to hear the earring has now made its way to you—I hope you’re happy with it.
I apologise if this process felt unclear or frustrating at times. We always strive to be transparent and helpful. Your satisfaction is important to us, and we’re committed to learning from this experience to improve our service.
I hope this resolution brings some closure to the situation. If there’s anything else we can do, please don’t hesitate to let us know.
Best regards,
Valentina
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Outstanding customer service
I worked with Valentina directly on my request which consisted of 4 engraved bracelets and a very quick turnaround! They got them engraved and shipped in plenty of time, I was very impressed with the product and customer service. Thank you!
June 30, 2024
Unprompted review
The quality of the leather is stellar…
The quality of the leather is stellar and love the variety of styles.
June 8, 2024
They were very responsive
They were very responsive, friendly, and fast! My only issue was I REALLY wanted a different font than what ended up being used on the inscription. Otherwise, very happy.
May 2, 2024
Reply from MARCO DAL MASO
Ciao,
Thank you for your feedback! We're pleased to hear that you found our team responsive, though we apologise for the discrepancy with the inscription – your satisfaction is our priority, and we'll make sure to address this for future orders :)
Nonetheless, we're glad you're overall happy with your experience.
Grazie for choosing us!
TEAM MARCO DAL MASO
The jewelry is exquisite and the…
The jewelry is exquisite and the service is outstanding!!
April 17, 2024
Reply from MARCO DAL MASO
Ciao,
We're happy you're satisfied! We look forward to welcoming you back soon as it has been a pleasure to offer our services to you!
Grazie,
TEAM MARCO DAL MASO
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Reply from MARCO DAL MASO
Ciao,
Thank you for the positive review. We're very pleased that you're happy with our brand and appreciate you choosing us!
Grazie,
MARCO DAL MASO
Looks amazing
I use it asa wedding ring. Looks fantastic and it was exactly what I was looking for.
10 out of 10.
March 20, 2024
Reply from MARCO DAL MASO
Ciao,
Thank you for sharing your wonderful feedback!
Your satisfaction is our priority, and we're thrilled to have provided you with exactly what you were looking for.
Wishing you a lifetime of happiness with your new ring!
Can’t beat exquisite jewelry with great customer service!
From great customer service helping me to determine size (thank you, Valentina) to the exquisite finished product, my transaction went smoothly and effortlessly. I am thrilled with my (men’s) blue leather bracelet and I LOVE the stunning yellow sapphires. MAGNIFICO!!
April 1, 2024
Reply from MARCO DAL MASO
Ciao,
Thank you for your review! It's wonderful to know that our efforts resulted in your complete satisfaction.
We're delighted that you love your bracelet. Your appreciation truly means the world to us.
Grazie mille for choosing us for your jewelry needs and we look forward to welcoming you back soon!
These rings were exceptionally and…
These rings were exceptionally and finely crafted. Beautiful, will definitely be purchasing other items from this collection.
April 1, 2024
Reply from MARCO DAL MASO
Ciao,
Your appreciation fuels our passion for creating beautiful pieces. Thank you for considering us for future purchases; we can't wait to impress you again with our collections.
Grazie for your support!
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The ordering was Quick and easy
The ordering was Quick and easy, delivery was prompt with excellent communication and status updates along the way! I ordered the men’s pearl/ leather bracelet since my husband and I are celebrating our 30th wedding anniversary and the gift of pearl is the traditional gift for that year. It’s stunning and did not disappoint! Thank you!
March 29, 2024
Reply from MARCO DAL MASO
Ciao,
Congratulations on your 30th wedding anniversary, and we're honored that you chose our men's pearl & leather bracelet to commemorate such a special occasion.
Thank you for sharing your experience with us and we look forward to welcoming you back to our store soon!
Wishing you many more happy years ahead.
Responsive and helpful customer…
Responsive and helpful customer service, and swift packing and international delivery of the purchased item!
February 14, 2024
Exactly as expected
My earrings arrived quickly with tracking available all the way through the process. They are exactly what I expected.
January 24, 2024
Reply from MARCO DAL MASO
Ciao Jailine,
Thank you for reaching out and expressing your concern. We sincerely apologise for any inconvenience caused by our delayed response. However, we were off on New Year's Day when you sent your message, and we’ve returned back to work today. We appreciate your understanding.
We've received your message and have now responded. Your satisfaction is important to us, and we're here to assist you. If there's anything more specific you need or any further assistance required, please let us know.
Grazie for your patience and understanding.
Warm regards,
Valentina
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I love the updates & the quality of…
I love the updates & the quality of jewelry. My husband loved his earrings, they are truly unique!
November 8, 2023
Received in good condition
November 13, 2023
Great service and professional attitude!
The prompt reply and also very quick delivery!
November 2, 2023
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