Marquardt Küchen Reviews 449

Don't buy marquardt küchen

we now have a year and 3 months
a kitchen of marquardt küchen.
The service is terrible you are rarely spoken to and when you get someone on the phone they indicate that they are going to work with it but nothing happens

the cabinets are of terrible quality

Missing appliance and now received a message to either accept a refund or sit and wait. 6 months now without a complete kitchen. Avoid.

The worst customer service ever.
We signed the contract about a year ago, we're still missing appliances.
The kitchen hasn't been properly installed and assembled, we've flagged this numerous times with Marquardt, they will 'follow-up'. I don't know what their follow-up consists of, but it's for sure not getting in touch with their customers.
I'm so done with this company.
I can only advise everybody to not buy with them.

Excellent experience with Marquardt Utrecht. Unlike other kitchenretailers in Utrecht we were treated hassle-free when we walked in. René Ezendam took his time with us and created a beautiful kitchen. He gave his honest opinion on what would work and what wouldn't.
The kitchen was delivered ontime, regardless of the COVID-19 situation. Our Borretti-stove, however was late due to production restrictions in Italy. There was nothing Marquardt could do about that. When te stove finally came it turned out to be the wrong color. René helped fast and professionally. Within a week the stove was changed for the right one.
Very happy with the kitchen!

Very happy with our Kitchen from Marquardt Utrecht, Netherlands. We had great help and assistance and everything turned out to be as we hoped. Equipment is very solid and look is chic.

I would definitely recommend Marquardt, and especially the Utrecht location!

We were looking for a new kitchen at Alexandrium for our new house with granite table top and we came across Marquardt keuken which the company is well-known for granite table top. Dante was in charge of designing our kitchen and he did a great job! I am not an easy customer as I was constantly changing my request but Dante always remain so patient and professional with me. We are very happy with our new kitchen and we always receive compliment about it. Thank you Dante and Marquardt keuken Alexandrium for the good job!!

Its a very disappointing and very stressful experience with Marquardt in general and especially in Rotterdam. We ordered our kitchen in this store because they sold us a story of high quality kitchen with attractive prices for granite countertops. To start with, the sales person, Hamid, made so many mistakes in measurements that we had to check ourselves multiples times, every single item to make sure that everything was in order. He quoted us a price for the full kitchen and then he realized that he forgot to include the faucet (after we spent 30 mins selecting the faucet!). Now we have to buy our own faucet. We signed the purchasing agreement mid September and agreed that the kitchen should arrive 10 weeks later (December 1). The manager, Adnan, assured that the kitchen will be delivered on time and we have nothing to worry about. Time passes by and they sent the measuring expert only on November 3rd to measure our kitchen (after we reminded them multiple times). A week after, they sent us an email saying that probably there will be a delay in delivery without exact reasons and timing except that the manufacturer in Germany is very busy. Another week passes by and we get a call from the manager of Marquardt in the Netherlands, Leroy, who informed us that our kitchen can only be delivered the second week of January (16 weeks after we signed the contract!!!) and he came up with a story that a kitchen manufacturer in Germany, Alno, became bankrupt and that there is a law in Germany that other manufacturers have to pick up the orders of the bankrupt company. This is a complete lie as we drove to Marquardt in Germany and asked about the situation. This law does not exist and if we ordered from Germany, the kitchen would have been ready in 5-6 weeks. So not only they messed up our order an put into the system very late (we are still not sure if our order is in the system now), but they also lied to us, trying to cover up their mistakes. For us, the timely delivery of the kitchen was a critical factor when selecting the company, because we have completely removed the old kitchen in our new apartment and were working on complete renovation. We wanted to move to our new house before Christmas, but now it becomes impossible and we have to vacate our current place, because we agreed to move out before Christmas. Now we are stuck with no kitchen for holidays in our new apartment, our Christmas and New Year plans are totally screwed (placing a temporary kitchen would only create additional problems, damaging the interior). Then when we filed a complaint to Germany, Leroy called us and tried to arrange something. We got a phone call from a counter producer in The Netherlands that we immediately needed to come by to select /check the counter! Marquardt's selling story was that they pride themselves with their granite plant in Germany and now it turns out that its just a supplier from Tilburg??? Its lie after lie with this company and till today they have not provided us with the exact date of the kitchen placement postponing our move by almost 2 months which becomes extremely costly for us. If you want to put yourself through dealing with incompetent people, total chaos and uncertainty, then this is definitely the company to go for... I will be posting updates with further developments as we feel the responsibility to make other potential buyers aware of what they can expect when they order the kitchen through Marquardt.

While i was looking for a kitchen i went true several options and ended at Marquardt Kitchens to look if they had the desine i was looking for.
With the help of an inploye who work there (named Metin) i made my dream kitchen it was all with a fair price and even if there was a hickup they resolved it with a high pace while keeping me posted on how to solve it.

the end of the story is i would buy here again in the futere.

I bought a kitchen at Marquardt Keukens in Untrecht and Mertin Taskit gave me the best support I could wish for. Very professional and honest. Not something you see a lot these days. He even called me to send him pictures of the kitchen.

About the kitchen: very nice. It complements my apartment and is top notch.

I would refer anybody that is looking for a new kitchen to visit Metin.