Overall very friendly, helpful and gave good service. Only drawback was their refusal to recommend women's styles which my wife was asking about to save time - was told "oh no we're not allowed to do... See more
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Overall very friendly, helpful and gave good service. Only drawback was their refusal to recommend women's styles which my wife was asking about to save time - was told "oh no we're not allowed to do... See more
Company replied
I’ve been coming to this opticians for over 20 years and despite trying somewhere else when I moved away from the City, I’ve continued to come here. They are friendly and professional and most of all... See more
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I have been a customer at Masons Avenue for the past 8 years. Their expertise, attention and care are second to none. I have keratoconus, and they consistently carry out a range of checks on the he... See more
Company replied
Optician appointment was on time, not rushed, precise, made sure to get everything right and explained everything to me so I understand the report, as well as friendly. Outstanding experience buying f... See more
Company replied
Welcome to Masons Avenue Opticians, originally dating from 1905 as Hodd Barnes & Dickins Opticians, we were at the centre of innovation in Optics and Contact Lenses in The City of London. Always striving with innovative techniques in contact lens wear and excellence in optical health has allowed the city practice to provide eye care to the financial centre of the country for over a century. Since moving to our current premises in the late 1980’s, the Mason’s Avenue Practice has maintained its status as one of the most professional, service orientated independent Opticians in the City of London. A policy of only employing professionally trained Optometrists & Dispensing Opticians, introducing the latest diagnostic instrumentation and fully computerising the practice, has carried the company successfully into the 21st Century.
11 Masons Avenue, EC2V 5HR, London, United Kingdom
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I have been a customer of HBD for many years, having my eyes tested every year and buying glasses from them whenever needed. They are superb, and delightful people to deal with. I recommend them unreservedly.

Reply from Masons Avenue opticians
What a wonderful experience. I came to see HBD for an eye exam, my glasses also hadnt been changed in a few years. The level of service was something that I had never received before at an opticians. After my exam I was helped to find the right glasses for me. There range is extensible with ranges from your known brands like Channel to some really different quirky brands. There was so much choice I ended up purchasing 2 as I couldnt pick. Thank you to Kay for making something that is normally mundane a lot of fun!

Reply from Masons Avenue opticians
HBD is the BEST opticians in London! I've used them for over a decade and they always provide stellar advice about glasses, contact lenses and eye health. Really appreciate their attention to detail and commitment to learning :)

Reply from Masons Avenue opticians
Exceptionally professional. The whole service was well managed , organised and Covid safe . Each examination and consultation was carried out well , making me feel comfortable . I was given a choice of very good frames and advice about the best product fro me . Very good follow up and after care .

Reply from Masons Avenue opticians
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