The order was completed and dispatched in the morning after a late night order submission. The shipment came quicker than expected even though it was an e commerce service. Great EU store to buy anyth... See more
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Review summary
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What people talk about most
Based on these reviews
First time buyer at maxgaming, i am very pleased with them. I 100% recommend! My order was quickly processed and shipping was Quick. Pricing is very nice aswell! For the last 5 years ive been into the... See more
Company replied
I've bought 3 mice from this site over two separate orders, and each time everything went perfectly. My items arrived well ahead of schedule, even with the cheapest delivery option. I also once requ... See more
Company replied
Company details
Written by the company
If you love gaming and esports, you have come to the right place! At MaxGaming we are constantly in pursuit of the latest in gaming and scouring the market to be able to offer you the absolute best. With our safe payments and exceptional customer support, you will always be comfortable shopping with us.
Contact info
Johanneslundsvägen 12, 19461, Upplands Väsby, Sweden
- info@maxgaming.com
- maxgaming.com
3.5
Average
315 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
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Terrible company. Stay away.
Terrible company. Stay away.
I bought a new Artisan mousepad. It arrived defective with glue on it. I had an unboxing video btw.
I returned the item for a full refund and they tried to screw me over saying they wouldn't refund the shipping and the return shipping because they didn't consider a cosmetic damage a defect.
I had to open a PayPal dispute, which I obviously won, to have my money back.
Their behavior is illegal in the EU. Know your rights and don't let this company cheat you.
February 12, 2026
Unprompted review
Reply from MaxGaming.com
Thank you for your review. We’re sorry that the case was experienced this way.
We want to clarify that the order has now been fully refunded. During the handling we assessed the condition of the product and informed you of the available return options according to the applicable return terms. We understand that you disagreed with that assessment, which is why the case continued via PayPal.
We regret that the process felt frustrating and unclear, and that it led to this impression of us.
They shipped my product immediately and…
They shipped my product immediately and got it relatively fast in excellent condition. Would buy from here again.
January 30, 2026
Reply from MaxGaming.com
Thank you for your review! Glad to hear your order arrived quickly and in excellent condition 😊
We’d be happy to have you shop with us again!
I ordered from maxgaming at least 15…
I ordered from maxgaming at least 15 times and everytime the order was perfect, just as described and just as you could expect. 10/10 everytime.
February 10, 2026
Reply from MaxGaming.com
Thank you for your review! It means a lot to hear you’ve ordered so many times and had a perfect experience every time 😊 10/10 is greatly appreciated!
Horrible experience
Horrible experience , my order went missing under Christmas boom requested a refund due to carrier issues after one month they refused and requested an investigation with the carrier. I had to raise a claim with my bank that took another month . I will never order again from this website as they are not serious and refuse to follow shipping laws basically when the package leaves their warehouse it’s your problem !
December 12, 2025
Unprompted review
Reply from MaxGaming.com
Thank you for your review.
We’re sorry to hear about your experience and understand how frustrating a lost shipment can be, especially during the busy holiday period.
After the carrier investigation confirmed that the parcel was lost in transit, the order was fully refunded from our side. When a package is reported missing, we first need to follow the carrier’s investigation process before a refund can be issued, as required in these situations.
We regret that the handling time felt long and appreciate your patience while the case was being resolved.
Another BEST
Just a new and best shop for hardware and gaming gear!
I hope they will continue with this insane quality.
I got the item in 3 days and i'm in Italy!!
February 3, 2026
Unprompted review
Reply from MaxGaming.com
Thank you for your review! We’re really happy to hear that you’re enjoying the shop and our quality 😊
Great to know your order reached you in just 3 days all the way to Italy! We’ll do our best to keep it up.
Best!!
I live in Switzerland, and it’s hard to find good PC peripherals here. With MaxGaming, you can get everything you need, and the DHL Express delivery is very fast, usually within 1–2 days.
January 29, 2026
Reply from MaxGaming.com
Thank you for your feedback! We’re glad to hear that MaxGaming makes it easier to find good PC peripherals in Switzerland and that DHL Express delivery has been fast and reliable 😊
I've bought most of my PC setup parts…
I've bought most of my PC setup parts from MG, and they're amazing. I had a functional issue with one of the products, and the service was really quick to help. Shipping is fast too, so I also use them for last-minute gifts.
January 29, 2026
Unprompted review
Reply from MaxGaming.com
Thank you for your review! We’re really happy to hear that you’ve built most of your setup with us and that our service could help quickly when you had an issue 😊
Great to know you can rely on us even for last-minute gifts!
The don't listen to the customer
The don't listen to the customer. Their shipping times are awful. I sent emails asking to cancel the parcel, they don't respect it. Even though IT WAS NOT SENT YET.
January 26, 2026
Unprompted review
Reply from MaxGaming.com
Hi,
Thank you for taking the time to leave feedback.
We're sorry to hear that your experience did not meet your expectations. We always aim to provide timely and helpful service, and it's unfortunate that you feel we fell short in this case.
To clarify, at the time your cancellation request was received, your order had already been processed and handed over to the carrier, which means we were no longer able to cancel it. We understand this was not the outcome you hoped for, but we followed standard procedure based on the order status at that time.
Additionally, we noticed that the shipping address provided at checkout was incorrect, which may have contributed to the delivery issues. Unfortunately, once a parcel has left our warehouse, we are limited in the changes we can make.
We’re always here to help within the scope of what’s possible, and we do our best to act swiftly on all customer inquiries. If there’s anything we can assist you with moving forward, I have sent you an e-mail, so feel free to respond to us there.
Best regards,
MaxGaming Team
quick reliable Shipment
quick reliable Shipment
shipment 1-3 days
Works fine
quick costumor support reply
10/10 recommended
January 23, 2026
Reply from MaxGaming.com
Hi,
Thank you so much for your kind words and fantastic feedback!
We're thrilled to hear that you were happy with the fast shipping, smooth experience, and our support team’s response time.
It means a lot to us that you’d recommend us, we’ll keep doing our best to deliver top-notch service every time!
Hope to see you again soon. Until then, happy gaming! 🎮
DON'T PREORDER WITH THEM
DON'T PREORDER WITH THEM
you will wait an extra 40 DAYS for no actual reason
December 11, 2025
Unprompted review
Reply from MaxGaming.com
Hi,
Thank you for your feedback!
We’re truly sorry to hear about your frustration and understand how disappointing delays can be. Please rest assured that we always aim to provide transparent and accurate information regarding stock status.
Whenever a product is out of stock or available only via pre-order, this is communicated on the product page before purchase, and in the order confirmation. This includes estimated restock or shipping times, so customers can make an informed decision before completing their order.
If something about the timeline you received was unclear or unexpected, we’d be happy to take a closer look at your case and clarify further. Our goal is always to keep our customers informed and to deliver as smoothly as possible.
Let us know how we can assist you further!
Easy to follow
January 14, 2026
Reply from MaxGaming.com
Thank you for your feedback! Glad to hear you found everything easy to follow 😊
Avoid at all cost
My delivery Order 4930116 has been marked as "delivered to the mailbox" and it is empty.
The customer support is basically saying "ain't our problem it's on your own" they can't provide me any proof of a delivery slip with my signature.
Stole me 180€
Scammers
January 22, 2026
Unprompted review
Reply from MaxGaming.com
We’re very sorry to hear about your experience and understand how upsetting it is when a delivery cannot be found.
According to the information from the carrier, the shipment was delivered using the delivery option selected at checkout, which does not require a signature. Because of this, no delivery slip with a signature is generated. This is a standard procedure for that delivery method and is also why the carrier marks it as delivered to the mailbox.
That said, we do not take situations like this lightly. We kindly ask you to contact our customer support again so we can review the case in detail, check the delivery information, and guide you on the next steps, including what can be done with the carrier.
We absolutely want to help clarify the situation and ensure it is handled correctly.
Thank you for bringing this to our attention.
Buyer Beware, do your research
Found a mouse in stock here that was out of stock everywhere else. Should have been my first red flag. Their website warns to be aware of increased shipping fees when ordering from them. This is not clickable and doesn’t offer any more info. I go through with the checkout and I am surprised to find about $30ish of shipping taxes and fees. I think nothing more of it, until I get an email from DHL asking for $71 to get my package through customs.
I emailed customer support simply to ask them if this was normal. I wanted to make sure I wasn’t getting scammed. This is their response, directly from their customer service:
“Dear customer,
Thank you for reaching out!
We do have a huge banner with information for our US customers on the website.
There is also a lot of information about this situation in the media and online since Trump has started this customs war with EU and other countries.
We also have information about the matter in our terms and conditions that you acknowledge before completing your purchase.
It is your responsibility as purchaser of the products to contact a local customs office for an update about the further costs you must pay when the consignment arrives in your country.
If you have any further questions or concerns, please do not hesitate to contact us.
Have a great day!
—
Best regards
[Redacted]”
Mind you, this was after I paid the DHL fee with PayPal, and the response infuriated me. If I had gotten this response before paying DHL, I would have charged back my purchase. After some digging, I see I’m not the only one. Buyer beware.
January 22, 2026
Unprompted review
Reply from MaxGaming.com
Thank you for taking the time to share your experience. We’re sorry to hear that this situation caused frustration, and we understand how unexpected customs fees can feel, especially if you haven’t encountered them before.
When ordering from outside your country, local customs duties, taxes, and carrier handling fees may be applied by the authorities or the shipping company upon arrival. These charges are set by the destination country and carrier, not by us, and unfortunately they are outside of our control. We do try to make customers aware of this through information on our website and in our terms before checkout.
That said, we regret if our communication came across as dismissive or unclear. That is not the experience we want anyone to have when contacting our support. Your feedback regarding how this information is presented on the site is noted and appreciated, as we are always looking to improve clarity for international customers.
If you would like us to review your order or go through the details together, you’re very welcome to reach out to our customer service again and we’ll gladly take another look.
Thank you for your feedback.
Extremely regid about return
If the 30 day return period is broken by just a day they will not allow you to return the package.
Even christmas presents are not allowed when the 30 days period is broken.
Terrible service.
January 21, 2026
Unprompted review
Reply from MaxGaming.com
Thank you for your feedback. We understand that this situation can feel frustrating.
Our 30-day return policy is counted from the date the order is delivered, and this applies to all purchases, including gifts. These conditions are outlined in our terms and are the same for all customers to ensure fair and consistent handling.
That said, we do understand why this can feel disappointing, especially around the holidays. If you would like us to look more closely at your specific case to see if there is anything we can help with, we encourage you to contact our customer service directly so we can review it properly.
Thank you for sharing your experience.
Reply from MaxGaming.com
Thank you for your kind review, we're happy to hear you've had a good experience here at MaxGaming! 😊 Happy to welcome you back!
Good
I have had a great experience using maxgaming and im happy that here is a fast and reliable EU marketplace even for niche peripherals.
January 16, 2026
Reply from MaxGaming.com
Thank you so much for your review! We're very happy to hear you're pleased with your experience with us. 😊 Take care!
First time buyer at maxgaming
First time buyer at maxgaming, i am very pleased with them. I 100% recommend! My order was quickly processed and shipping was Quick. Pricing is very nice aswell! For the last 5 years ive been into the mechanical keyboard scene and its really refreshing to have more proper stores within europe :).
January 12, 2026
Reply from MaxGaming.com
Thank you so much for your fantastic review! We’re really happy to hear that your first experience with us was a great one and that you’re pleased with our pricing, processing time, and fast shipping 😊
It’s especially awesome to hear that we can be a go-to store for someone in the mechanical keyboard scene. We truly appreciate the recommendation and hope to see you again soon!
My favorite
+ Delivery times
+ Support
+ Large selection
-+ Somewhat good website it can be better
+ Good sales
I love this shop, it arrives always fast, the support is incredible nothing else to say. Thank you for your services.
January 9, 2026
Reply from MaxGaming.com
Thank you so much for the great feedback and for taking the time to share both positives and suggestions! We’re really happy to hear that you’re satisfied with our delivery times, support, selection, and sales 😊
We also appreciate your thoughts about the website. Feedback like this helps us improve, and we’re always working on making the experience even better.
Terrible shop
Terrible shop. After confirming my product was faulty, they were out of stock of the original model (Black). I asked a white version as a replacement (I really did not care about the color) and while my broken Black mouse was on its way back to them), I changed my mind. Right after they agreed on that Black mouse is faulty I officially cancelled the replacement request 24 hours BEFORE even a DHL label was created (request sent on Dec 29th, shipping label created on Dec 30th). Instead of respecting my legal Right of Withdrawal (Directive 2011/83/EU), the support lied to me, claiming I “could not change my decision” once I had agreed and that the white mouse was a "valid replacement" regardless of my preference. They stated this exactly: "A replacement is considered either the same model or any other mouse with the same specifications and functionality. The white version is therefore a prime example of a mouse that we would send out as a replacement." They ignored my cancellation and forcibly shipped the unwanted item anyway. To make matters worse, they refused a cash refund for the defective goods and only offered "store credits," which is illegal under EU law when an identical replacement is unavailable. Very unprofessional support that uses misleading information to avoid issuing refunds. I had to open a PayPal claim to resolve this. Be very careful with this shop!
UPDATE: Only after escalating to a PayPal appeal and catching the store in a lie regarding the return shipment did I finally get my refund. Avoid this shop if you don't want to fight for your basic legal rights.
January 7, 2026
Unprompted review
Reply from MaxGaming.com
Thank you for your detailed review.
We regret that this situation led to such a negative experience for you. We understand that return and replacement cases can become frustrating when preferences change during an ongoing process, and when expectations differ regarding how such cases should be resolved.
Since this review concerns a specific return case involving timing, communication history and regulatory interpretation, we’re unfortunately not able to comment on or assess those details publicly. These matters must be reviewed directly within the support case to ensure all information is handled correctly and fairly.
We handle returns and replacements based on our stated terms and applicable consumer regulations, and when a case is escalated through a payment provider, we fully cooperate in that process. Feedback like yours is taken seriously and is reviewed internally to help improve our procedures and communication.
Lazy employees
When I placed the order, the product was listed as in stock. Only after I paid and after I contacted support myself, I found out that the item was actually out of stock.
They then gave me a date when the product was supposedly going to be available. Three days after that date, the item still hadn’t even been shipped.
The staff are extremely lazy and constantly lying. If you expect to receive your order in less than a month, do not use this service.
Completely incompetent management - after so many years in business, they still haven’t managed to set up basic sales and delivery processes.
December 31, 2025
Unprompted review
Reply from MaxGaming.com
Thank you for your review.
We would like to clarify that at the time of purchase, the product was marked as out of stock on our website, with an estimated availability date displayed. This information was also included in the order confirmation sent after the order was placed. We understand that such details can sometimes be easy to miss, especially when placing an order quickly.
Estimated restock dates are based on information from suppliers and may unfortunately change, which can affect shipping timelines. We strive to communicate these updates as clearly as possible, but we understand that delays can still be frustrating.
As this concerns a specific order, we encourage you to contact our support team if the matter is still unresolved, so we can review the case and assist further.
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