Maze Outdoor Reviews 

314
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

This company sucks! Took two weeks to schedule delivery. On the day of delivery, they called to say their truck had broken down. There was then no communication until I was told delivery would be dela... See more

Rated 5 out of 5 stars

Just wanted to say how great the after sales service has been with the Maze Rattan furniture, we purchased the Maze Winchester sofa set about 7 years ago, unfortunately the sofa cushion was damaged a... See more

Rated 1 out of 5 stars

We spent £2400 on what we thought was quality garden furniture but less than 4 years later the rattan weave under the glass table top has disintegrated due to the sun and looks very unsightly. Contact... See more

Rated 5 out of 5 stars

We’ve used Maze numerous times over the last couple of years initially for outdoor furniture our holiday homes due to the quality and durability of their product. Last year we bought a large pizza o... See more

Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

About Maze Outdoor

Written by the company

We see outdoor spaces as exciting opportunities to create a personal sanctuary for your health and mental wellbeing.

When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.

Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.

A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.

Contact info

2.8

Average

TrustScore 3 out of 5

314 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(314)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Amazing service. Brilliant quality and so on time and all of the people were so kind and helpful. Would recommend very much!

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Pergola is FAB!

Pergola is FAB! Love, love, love! Delivery and build was excellent! The guys were efficient and tidied up after themselves, all packaging taken away. Completely happy with the product and build service.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous Fuzion Cube Sofa and Firepit dining set from Maze Living, which has an excellent customer service department and extremely helpful Maze Living delivery men.

Initially I ordered a Winchester rattan set but, as the garden landscaping progressed, I realised that it would be too big.

Maze Living cancelled the order for me and I then placed an order for the Fuzion Cube sofa set with firepit dining table.
Customer service could not have been more helpful, excellent assistance from really friendly staff.

The set arrived today and it is beautiful, exactly what I wanted. The Maze Living delivery men unpacked everything, placed the set in a neighbour's garden because my landscaped garden isn't finished yet. The men were really helpful and pleasant. They explained what we will need to do when we move the set to our garden when it's ready.

Maze Living have been excellent and the furniture set was greatly discounted with an additional end of summer discount code. I'm extremely happy.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Product & Delivery

Our Kensington rattan set was perfect and as described.
It was delivered in under seven days and the two guy that divered it were spot on. Really polite and helpful.
Can't fault anything so far.
Cheers Steve O.

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

I was told fhat delivery was due today

I was told fhat delivery was due today, after waiting for 4 weeks for replacement part due to faulty products. Parcel has not arrived yet had confirmation text stating fhat it has been delivered.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

Delivery superb

Delivery superb. Quality superb. Well packaged and even provided spare fixings - essential when assembling in the garden. Highly impressed and couldn’t recommend highly enough

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Late delivery

I haven’t seen the furniture in it’s entirety as it’s been delivered to my back gate as it wouldn’t go through the aperture of the gate, that’s not the fault of the delivery persons, but I had a text message to say that the garden furniture was to be delivered at between 10.07am - 13.07pm. When it hadn’t arrived, I went to work, I didn’t hear anymore from the delivery company, and at 16.47pm, I had a ring doorbell message as the delivery driver was outside my home. I spoke to him and explained why I wasn’t home, no real response, but the fact that the company was bothered to message me and say that the furniture would be with me at between these times, was not good enough. Why bother to give a time when it was useless. I’m now going to try and get the furniture, without any help, into my garden. Let’s just hope that it’s in one piece and I don’t cripple myself. Thank you

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning and practical products, good price, great customer care

Stunning and extremely practical table and corner sofa and stools. Leaving out 365 days per year avoids any storage.

Delivery was FAST - two days from order. I paid for white glove service - I didn’t lift a finger and it was put exactly where I wanted, explained how to use and tips and lovely guys who clearly cared. Build quality and materials are superb too.

Just ordered more items from them today.

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointing service.

Very disappointing service.
Ordered garden furniture over month ago. All items in stock. Emailed for a delivery date never got a response. Checked my account saw expected delivery 6th September. Truck turned up today with no notification from MAZE & only part of the order.
Not sure what’s going on with Maze customer service team!!!

September 1, 2023
Unprompted review
Rated 3 out of 5 stars

Not very happy that the poor guy…

Not very happy that the poor guy delivering this was alone. He looked at a normal front door as everyone has and said " it ent going thru there"
I showed him the rear entrance, which is an alley way with wet leaves on the floor, he walked up and down, said " No it ent fitting thru there either " he then decided to walk back through our sitting room which has just been decorated and had new carpet, without wiping his feet.
Walked to his van, dumped everything on the pavement, asked me to sign for delivery and left.
Luckily I run my own building company and called in a couple of guys, we removed doors and got it in.
Really really poor service.
Would not recommend.

Product is good though.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant sale, good quality rattan furniture with fast and friendly delivery. Would highly recommend.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Quality garden furnishings

We have bought 2 items from maze.
The pergola is robust and sleek and is a great addition to the garden. We had a small chip in the paintwork which was resprayed with no quibble.
We also have the pulse rectangular seating, which we are loving so far.
Both were installed quickly and competently in the expected delivery window. Both turned up slightly earlier on the day than expected from the text message, which was useful for us.
All communications with maze have been polite and helpful, including my visit to their showroom earlier in the year.
Lovely small company.

August 21, 2023
Unprompted review

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