MC Donalds Reviews 

1,914
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant food quality issues, such as orders being stone cold, soggy, or improperly cooked. Many also expressed dissatisfaction with the service, citing rude staff, long waiting times, and frequent problems with missing or incorrect items. Some reviewers further noted a decline in food portion sizes and general cleanliness. However, some customers also noted the convenience and speed of service, especially for quick meals, and a few felt the food was consistent.

What people talk about most

Product

Users describe negative interactions with product, frequently reporting issues with food arriving cold,... See more

Quality

Consumers find quality to be negative, with many expressing disappointment over the food's taste and... See more

Staff

Clients share negative opinions on staff, frequently citing rudeness and unhelpfulness from employees and... See more

Service

Customers had negative experiences with service, often describing it as disgraceful, appalling, and dismal.... See more

Order

People report negative experiences with order, often citing issues with accuracy and completeness. Customers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 2 out of 5 stars

Well I ordered two McChicken sandwiches with ketchup only and what I got was literally two chicken patties with ketchup only and no buns. It was served to me in a breakfast style container. Wow.

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


2.0

Poor

TrustScore 2 out of 5

2K reviews

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2.0

All reviews

(1,914)

435 reviews in the last 12 months

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Rated 3 out of 5 stars

Overpriced.

I LOVE THE FOOD. It is nice but quite overpriced. They always mess up our orders even the simplest orders were wrong. I can't lie it is my favourite place to eat but it can be quite a negative experience.

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Gave 1 star would have given zero if I

Gave 1 star would have given zero if I could though we would order to have Sunday while watching the match ordered at 2. 55 pm meal arrived at 5.35pm well into the 2nd half of the match ordered 2 mc flurry s not in package my wife said it could have melted the time it took to get here hahaha thenci5 got worse ordered 3 big mac meals burgers were that cold they were only fit for the bin they must have been in the packaging for at least 2 hours out of the 2 and a half hours we waited the buns were soggy and disgusting the chips were cold and going hard the nuggets we ordered for the dogs were rock hard we ordered 2 mac flurry s that never arrived rang the restaurant up and was told nothing to do with them if we had a complaint get in touch with just eat trying to get in touch with them was like getting in touch with king Charles already stopped ordering from kfs they were bad congealed chicken fit for the bin won't be ordering from mc Donald's ever again wouldn't have it again if it was free when I want a takeaway again I will drive there myself

November 30, 2025
Unprompted review
Rated 2 out of 5 stars

The big tasty is back

The big tasty is back, big in size and taste with that special sauce, hold on wait a minute. It's not big anymore, it's smaller. It's a glorified big mac, with a large novelty sized tomato. McDonald's why did you decide to cheat the loyal big tasty fans, shame on you. The 'big tasty', what it lacks in size it makes up for in taste. Well at least you didn't spoil the taste, even if you do put less sauce on it now. Looks like I'll have to defect to a big whopper, at least they remain loyal to there size!!!

November 29, 2025
Unprompted review
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Rated 3 out of 5 stars

McDonald’s is okay but....

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or burgers that weren’t hot. Service is quick when it’s quiet, but during peak hours it can get messy and orders are sometimes mixed up.
Overall, McDonald’s is still a safe choice for a quick meal, but I hope they improve the food quality and consistency across locations.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

1 Kingsway retail park

1 Kingsway retail park
Wallhead road Rochdale
OL16 5AF

Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to be fresh absolutely disgusting seriously need a change in management.

November 11, 2025
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Rated 5 out of 5 stars

Always a great experience at this…

Always a great experience at this McDonald’s! The staff are friendly, fast, and get the order right every time. The restaurant is clean, the food is always fresh and hot, and the drive-thru is super quick even during busy hours.

I really appreciate how polite the workers are and how well they handle big lines. Definitely one of the better McDonald’s locations around — consistent quality and great service every time!

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered from McDonalds in Malvern…

Ordered from McDonalds in Malvern today, when it arrived it was Stone Cold, we were annoyed, when you order food from anywhere it should be at least WARM.

So please be aware unless you like Cold food.

We may not have any Delivery in the Future.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a breakfast and AGAIN missing…

Ordered a breakfast and AGAIN missing items. Ordered double sausage/egg muffin meal
A sausage/egg muffin meal
Pancakes/sausage meal all to come with drinks and yet hey-ho NO DRINKS!!!! And whoever packs the bags and tries to squeeze the pancake into a small bag PLEASE look up common sense and use a BIGGER BAG.

October 23, 2025
Unprompted review
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Rated 1 out of 5 stars

The branch in Canning Town has become…

The branch in Canning Town has become very hostile to drivers. The moment you pack, the driver is under premises' arrest. The driver is issued a packing ticket if he leaves the premises for whatever reason. When is a custermer not a customer. I have been issued with tickets even when I have receipts to prove that I was there as a customer. Drivers take note.

October 22, 2025
Unprompted review
Rated 3 out of 5 stars

What is it with Mc Donalds retail park…

What is it with Mc Donalds retail park dunfermline if you what to find a outlet that screws up your order regularly you cant beat them from cold fries ,or burger with added pickels or tomato when you ask for nether kids happy meal missing its drink on a large order you cant beat them to be fair this is not a constant thing but happens enough times for me to write this review

October 13, 2025
Unprompted review

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