MEDIAFIX Reviews 551

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the high quality of the products received. Many people are delighted with the results of their digitised media, noting the impressive clarity and enhancement of even very old recordings and images. The user experience is consistently described as positive, with many appreciating the straightforward processes and the helpful, professional staff who provide reassurance and clear communication throughout. However, some customers also noted issues with the quality of digital copies, mentioning concerns about focus, color, and unexpected shadowing around the edges of images. A few other people also felt that the process took a long time, and there were occasional reports of tapes not being replaced in their correct packets, causing confusion.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of digitized... See more

Product

Clients share positive opinions on product quality. Many reviewers are delighted with the conversion of old... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy to work... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MEDIAFIX did an absolute first class job on transferring my old VHS home videos to modern digital media. Andrew did a fantastic job of putting my mind at rest and nothing was too much troub... See more

Company replied

Rated 5 out of 5 stars

We have used Mediafix twice now. They are very reliable, with a good website that aid selecting the many options available. Whilst awaiting the return of our Super8 films plus the converted versions o... See more

Company replied

Rated 5 out of 5 stars

As an 82 year old former member of a small choral group back in the 1970's I thank you for transferring my 52 year old Scotch tape recording on to CD. Although the original recording was very poor y... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the digitisation of some of my Father In Law’s Slides. Easy to order, post and receive back. Great service all round. The Slides are far better quality than we expected, especi... See more

Company replied


Company details

  1. Photo Restoration Service
  2. Photography Service
  3. Video Editing Service

Written by the company

MEDIAFIX is European Union’s market leader in the digitisation of analogue media. We digitise all types of analogue media: slides, negatives, photos and photo albums, video cassettes, cine films and audio cassettes. Various additional services complete the range. One important reason for the company’s success is the digitisation technology it has developed itself. The rescue of emotionally and historically valuable memories is part of our mission statement. Since our founding in 2012, we have already digitised more than 200 million analogue media. The number of digitised slides alone amounts to around 1 million per month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First-rate customer service

Prompt responses to initial queries and good communications from real people (rather than having to deal with AI chatbots). Service delivered on time and previously-estimated budget.

April 15, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Chris,

Thank you for your five star review! We pride ourselves on our customer service so it's great to hear that you were pleased with our team 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very good communication and completion of work

Very good communication with Andrew regarding the despatch and receipt of my very precious 35mm colour slides. The digitisation took the stated time and I was happy with the results.

April 6, 2026
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Reply from MEDIAFIX

Hi Valerie,

Thank you for your lovely review! I appreciate your positive feedback 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Great customer experience

Great customer experience, this was important as I was entrusting my unique family cine film to be digitised, some going back to the 1930s.
Final media was of excellent quality and all film returned to me safely.

April 15, 2026
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Reply from MEDIAFIX

Hi Mark,

Thanks again for your kind review here and via email. I am so delighted to hear you were pleased with your order, especially with the quality and the care taken 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 4 out of 5 stars

Seeing dad after 20 years

I was impresses with the speed of the conversion and the fact I could share it with my family with no fuss.

April 14, 2026
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Reply from MEDIAFIX

Hi Ruth,

Thank you for your feedback! That's great 😊 We appreciate you trusting us with such precious memories.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent quality of production

From start to finish the process was a little long but the care taken to extract my vhs and put this on dvd was brilliant.

Even though my video had to be cleared, the quality of the video was excellent even though it had the generic ripple effect of a classic video playing I am happy with the price, quality and care taken.

I would recommend them to others to send their video for conversion.

April 14, 2026
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Reply from MEDIAFIX

Hi Claire,

Thank you for your wonderful review! I'm happy to hear that you were pleased with your order. We are happy to help 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Completely satisfied with the service…

Completely satisfied with the service provided, this is a very professional outfit, returned our calls, answered our question and reassured us when we had any doubts as the film being digitised was precious to only our family.

March 27, 2026
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Reply from MEDIAFIX

Hi Robert,

Thank you for your excellent review! We are happy to help 😊 So glad you were pleased with your order.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 4 out of 5 stars

New easy to access media from a professional team

Very pleased with all our new digitised media. It was a job we were meaning to do for ages and Mediafix made the whole process very easy from a detailed explanation of options and prices to the return of all media. The only minor was the lack of communication when the media was in transit/received which seemed a little while.

April 8, 2026
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Reply from MEDIAFIX

Hi Mel,

Thank you for your review! We appreciate and take on board your feedback. I'm pleased to hear that you were pleased with your order and our service 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Easy and reasonable price

Very straightforward instructions. I had a few questions to clarify before beginning, and the person on the phone was very helpful. Everything went smoothly, just as per the instructions. Price is very reasonable and as expected.

April 10, 2026
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Reply from MEDIAFIX

Hi there,

Thank you for your brillaint review! It is much appreciated 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

The process worked

Mediafix did the job as offered and were helpful in guiding me through the process. I am pleased with the result.

April 10, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Maggie,

I'm pleased to hear you were happy with the final result 😊 Thanks for leaving us such a brilliant review.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

They were excellent

They were excellent! Wanted returned earlier and they pulled out the stops and delivered . Great to have memories so accessible. Lovely gift.

April 1, 2026
Unprompted review
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Reply from MEDIAFIX

Hi Keren,

Thank you so much! We are happy to help 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Great digitisation of Slides !

Really pleased with the digitisation of some of my Father In Law’s Slides. Easy to order, post and receive back. Great service all round.
The Slides are far better quality than we expected, especially when you consider the age of the slides.
Great variety of options in terms of how you want to receive your digital imagines.
Highly recommend MEDIAFIX.

April 7, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Matt,

Thanks so much for your review! Really glad to hear you were happy with the quality of the photos and the service overall. We really appreciate your recommendation 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 4 out of 5 stars

The end product is good

The end product is good, and sound is ok on 2 of the 4 items. No acknowledgment of receipt for quite some time and few updates as to progress, until the fixed items turned up

April 8, 2026
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Reply from MEDIAFIX

Hi Jeff,

Thank you for your review! We are somewhat limited by the original media in terms of sound as we aren't able to enhance it currently. This is something that we are looking at to see if we can improve in the future! We will take your feedback onboard.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 4 out of 5 stars

35 mm Slides scanned

I was very pleased to have some old 35mm slides scanned and put on a USB stick in order to have photographs printed. I didn't realise the slides had to go to Germany for the process to be completed, but if you are prepared to wait a few weeks the end result was worth waiting for. Good communication process throughout. Recommended.

April 8, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Allyson,

Thank you for your review! We do digitise media at our headquarters in Cologne. The reason for this is so we can oversee every order and ensure the highest possible quality. Thank you also for your recommendation to others, we really appreciate it 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Superb quality digitisation

Superb quality digitisation.
The service from end to end was very thorough, with an excellent set of digitised images provided both online and on a memory stick.
The whole process took some time it was well worth the wait.
Many thanks

April 8, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Aidan,

I'm so glad to hear you were pleased with your order. Thanks for taking the time to leave us such a great review!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

MEDIAFIX did an absolute first class job

MEDIAFIX did an absolute first class job on transferring my old VHS home videos to modern digital media.

Andrew did a fantastic job of putting my mind at rest and nothing was too much trouble for him.

I would happily recommend MEDIAFIX to anyone looking for a decent media company to do work.
My job was only a small one but I felt like I was treated like any other customer with a huge order.
The quality was amazing.

Thank you Andrew - and all the team

Ray Reynolds

April 2, 2026
Unprompted review
MEDIAFIX logo

Reply from MEDIAFIX

Hi Ray,

What a lovely review to read! Thank you so much for your feedback and on a personal note for your kind words about me. We are happy to help! If ever you need any more media to be digitised in the future, we would love to help. Thanks again for your review and recommendation 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Good polite service

April 2, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Michael,

Thank you for your five star review! We really appreciate it 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Delighted with the results

It was quick, efficient and I am delighted with the results. Thank you

March 13, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Andrew,

Thank you for your positive feedback! Glad to hear you were so pleased with your order 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

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