Good hospital and great staff. However very expensive for a few hours and no over night. Too much of this and I will be forced to drop off private health all together. Additionally calling medibank is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Medibank has been easy to deal with, and they followed up to see if I needed help and referred me for some other services that will be very useful. All the staff I have spoken to have been lovely, gre... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Everything was handled by the provider and so far there have been no surprises or extra costs. It made a stressful time easier to navigate. As a suggestion, maybe do a touch base email or call "we've... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless throughout
Seamless throughout. Made a traumatic experience easy
June 13, 2026
Unprompted review
Reply from Medibank
Hi Gillian, thank you for sharing your experience. We’re really glad to hear everything felt seamless, especially during what sounds like a very difficult time.
Wishing you all the best, and please don’t hesitate to reach out if you ever need anything.
Thanks, -Ane
Claiming was easy
Was able to use my private health for a second operation that I wasn't expecting.
June 10, 2026
Unprompted review
Reply from Medibank
Hi Sandra,
We are glad you were able to use your policy when you needed it most. Thank you for sharing your 5-star review. - Anna
Everyone at West Perth Eye centre were…
Everyone at West Perth Eye centre were very thorough & nice.
June 12, 2026
Unprompted review
Reply from Medibank
Hi Shirley,
Thank you for sharing your experience at West Perth Eye centre. We are so glad to hear that everyone were thorough and nice. Thanks for the 5-star review. - Anna
Easy to use as everything was done…
Easy to use as everything was done through the medical institutions.
Thanks.
June 10, 2026
Unprompted review
Reply from Medibank
Hi Maz, thank you for submitting your 5 star review, we appreciate it. - Anna
Excellent and quick
June 10, 2026
Unprompted review
Reply from Medibank
Hi Stephen,
Thank you for the 5-star review, we appreciate it. - Anna
A right hip replacement
Admission, pre operation, operation, recovery, pain management for my right hip replacement was flawless!
June 11, 2026
Unprompted review
Reply from Medibank
Hi Mark,
We are delighted to hear that your recent right hip replacement went so well. We really appreciate the 5-star review. Thank you, Anna
The whole process was easy to work…
The whole process was easy to work through with excellent help and guidance from Medibank staff
June 6, 2026
Unprompted review
Reply from Medibank
Hi Wayne,
We are glad to hear that you received excellent support and guidance from Medibank staff. Thank you for the 5-star review. - Anna
Relatively easy claiming by Wesley…
Relatively easy claiming by Wesley Hospital Brisbane. Knew there was a $750 excess to pay. Patients need to be aware that there can be significant surgeon and anaesthetist’s fees. I was prepared for such costs.
June 10, 2026
Unprompted review
Reply from Medibank
Hi Moses, We are glad to hear that the claiming process by Wesley Hospital in Brisbane was easy. Thanks for the 5-star review. - Anna
Everything was done by the doctors and…
Everything was done by the doctors and all approved straight away which made it very easy for me
June 9, 2026
Unprompted review
Reply from Medibank
Hi Peter, thanks for sharing! We’re really glad the process felt simple and took the pressure off for you! - Cath
I was not aware the bills had been…
I was not aware the bills had been presented let alone paid. Thank you so much for taking care of it for me
June 15, 2026
Unprompted review
Reply from Medibank
Hi Sharen, thank you for your kind words! We’re so pleased we could take care of everything for you and make it that bit easier! - Cath
Bulk billing made easy
Bulk billing made easy, as your very helpful team member contacted the hospital directly
June 1, 2026
Unprompted review
Reply from Medibank
Hi Carol, thanks for sharing this. We’re really glad our team could step in and make things easier for you! - Cath
Out of pocket $17000 on a $6300 a year platinum policy
I went to Medibank office in Swanston Street before $20000 spine surgery. They assured me I was fully covered so I paid for surgery upfront.
I submitted my Medibank refund and got $1000 back + $2700 from Medicare.
My policy is a $6300 a year policy
RIPPED OFF - Pity I cant give ZERO Stars - Out of pocket $17000
June 12, 2026
Unprompted review
Reply from Medibank
Hi FJ, thank you reaching out. We'd appreciate the opportunity to look into this for you, can you please reach out to us directly so we can assist? You can contact us via the options here: https://www.medibank.com.au/contact-us - Cath
Knee replacement
From the time of the lead up to the surgery and post surgery through rehab your people have been very helpful. The follow up phone calls after hospital discharge has been a bright light for your people.
thanks
May 28, 2026
Unprompted review
Reply from Medibank
Hi Renn, thanks so much for sharing this. It’s wonderful to hear our team could support you right through your recovery. We’ll be sure to pass your kind words on. - Cath
It was just so easy and simple
June 5, 2026
Unprompted review
Reply from Medibank
Hi Greg, Thanks so much for your feedback. We’re really glad it all felt easy and straightforward for you! - Cath
everything worked seamlessly
June 2, 2026
Unprompted review
Reply from Medibank
Hi John, thanks for taking the time to share your feedback. We’re really glad everything came together so smoothly for you! - Cath
i had no hold ups and everything went…
i had no hold ups and everything went smoothly
June 5, 2026
Unprompted review
Reply from Medibank
Hi Jennifer, thanks for sharing your experience. It’s great to hear everything went smoothly without any delays! - Cath
Great experience.
All documentation and paper work was organised prior to the treatment and made it very easy to go through and recover quickly.
May 29, 2026
Unprompted review
Reply from Medibank
Hi Margarita, thanks for sharing! We’re really glad everything was well organised and helped make the experience a little easier for you - Cath
I found that when I talked to a staff…
I found that when I talked to a staff member and asked a question they were very polite and helpful and answered my concerns.
June 1, 2026
Unprompted review
Reply from Medibank
Hi Peter, thank you for your kind feedback. It’s great to hear our team could support you and put your mind at ease. - Cath
The consultant was very informative…
The consultant was very informative about my condition and explaining other services that could be helpful towards my wellness.
June 4, 2026
Unprompted review
Reply from Medibank
Hi Nola, thanks for sharing. It’s great to hear you felt well informed and supported. - Cath
Consultant was helpful
Consultant was helpful, knowledge and offered options
June 1, 2026
Unprompted review
Reply from Medibank
Hi Sharon, thanks for your feedback. We’re really glad you felt supported and had clear options to choose from! - Cath
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