MEMORY PC Reviews 

I was able to build the PC the way I wanted, it made sure I was using only components compatible with eachother (I'm not knowing too much about it so it helped a lot). I received the PC 2 weeks after, everything was working perfectly, the only thing I'd note negativity is the absence of HDMI cable to connect the PC to a screen, I think it should be provided, at least to temporary test the PC when we receive it if we didn't have an HDMI cable before

I'm really not happy, my order passed in front of my house and it went back to Germany !!!!!! !

Every time I get no call!!!!!!!!!!!!!!!!!!!!!!!!!!!! either the delivery person (UPS) is at fault or you didn't put my phone number on the package!

I ask MEMORY PC for the fastest reshipment for my order but i have no answer....

I made my order on December 9, 2022 and it is January 16, 2023

I'm not saying thank you.

+ The price and selection were good.
- Delivery was delayed (but it was before Xmas).
- The PC was defective.
+ Customer support speaks English.
+ Replacement arrived quickly.
- I had to return the defective one myself.
- The WiFi stick was defective.
+ Replacement arrived quickly.
- The new WiFi stick is also defective

I was really surprised by the quality of the product i received, with no damages either to the box or the package itself. All the parts are well put together and cable management is perfect. Overall a great company, with excellent prices and a nice customer service.

I would give zero stars if I could. Horrendous customer service.

I ordered a computer and I noticed based on the e-mail when it was sent that the wrong specification was sent (wrong software).

I e-mailed Memory PC and told them the wrong computer specification was sent, to which I got a response about how I can uninstall and reinstall the software on my own.

Memory PC advertises that the computer ships as ordered and ready to use. Therefore, I responded that I will not be installing the software on my own, and that I will refuse the delivery package so that they can re-send the computer with the correct specification.

I did not receive a response to this e-mail, and so I refused the package and sent another e-mail informing Memory PC the computer is being sent back.

I was then told because of their policies, that because I refused the package, they have to process a refund and then I have to re-order the computer.

I said no problem, but I also told them that the price of the computer has since gone up and asked for a discount to the previous price.

I was told that I can re-order the computer for the increased price.

So basically, Memory PC wanted me to PAY MORE MONEY FOR A COMPUTER I ALREADY BOUGHT BECAUSE OF A MISTAKE THEY MADE.

After some back and forth with them through e-mails, I was told that once the refund goes through we can discuss a discount for my re-order.

However, after the refund went through and I e-mailed Memory PC, I WAS TOLD THEY DO NOT HAVE TIME FOR ME and I can re-order the computer for the increased price.

So basically, in addition to wanting me to pay more money for their mistake, they wasted my time and strung me along for weeks in terms of the price.

The worst part (since being told to pay more money for their mistake isn't bad enough) is that it did not even register with them that asking me to pay more money for their mistake was absurd!

Any normal company would have apologized and immediately offered the same price (if not some sort of discount for the hassle), but instead, I had to explain to them why it is absurd I should pay more money for a computer I already bought.

In a nutshell:

Memory PC wanted me to PAY MORE MONEY FOR A COMPUTER I ALREADY BOUGHT BECAUSE OF A MISTAKE THEY MADE. Avoid ordering from this company.

I ordered my PC on 20-Nov-2022 (order # 186439). Despite longer than announced delivery time (16 working days instead of 8-10 working days as mentioned during the order), the PC arrived very well packaged and in great condition. It booted on a first try and overall runs very smoothly except for 2 issues:
- fan on the back wall makes rattling noise (that's my biggest concern)
- the light on the CPU fan is static red instead of being synchronised with the rest of the RGB lights in the case (not a big deal, but slightly ruins the esthetics).
I contacted the customer service multiple times (both via website, via feedback submission form and via email) and never received any reply which is highly disappointing.

Update: a new fan has been sent as a replacement and it resolved the issue. Thanks!

MemoryPC is the best place to shop for a high end computer in Europe. Ive researched the internet for 3 weeks straight on best offers for my configuration trough all top european online shops and can say they have the best quality for the buck. Customizeble pre built configurations ,great price and great variety.My order took 2 weeks to be built , had an issue with my HDD as it wasnt fully plugged in and my windows key wasn't working. The time was understandable because it was between Black Friday and Christmas,the HDD problem I solved myself but for someone who doesnt know pc's its a pretty serious issue and for the windows key they sent me a new one once I wrotte them. Overall nothing is perfect but compared to the rest of the options my opinion is they are the best.

Every thing was great from setup to expedition (to france)
Support really reactive to questions.
I do recommend them

A bit long for delivery (Germany to France) ordered on November 21st, received on December 9th but the computer was very well packed and everything works perfectly. Good communication. I recommend for those who are not in a hurry.

About 1 month ago I bough a pc from MemoryPC.de, since then ive experienced many crashes when running applications that use the gpu intensively (games, benchmarks)
Ive contacted Memorypc but no answer yet.
My order number is 178507.

There is one employee who will always pretend that he cannot hear me whenever I speak in English to him, and then simply close the call once he realizes I am speaking in English.

I have experienced this twice now.

I first encountered this problem last week on my very first call.

I called again and I had my wife speak for me in German, and all of a sudden there were no connection problems.

The same employee answered my call again today, and guess what, it was the same scenario as before, pretending he could not hear me and closing the line.

Fortunately, when I called again, one of the employees(K***n) was kind enough to speak with me in English and provide me with assistance.

Quality products
Fast delivery

I've ordered the PC and it arrived just fine, it works perfectly fine as well. The only problem is the access to the game that was supposedly a package deal with the graphics card? How do I access it?

I ordered the 5 september a computer with Steam Key offered and get delivered the 25. The computer didn't start up.
So after weeks of mails i sent it back and they sent me another one.

Delivered end of october an identical pc and what a surprise some components are different (cheaper than the original one) and there is no power cable in the box.... So he dont start up too, very strange......

I got one from my brother and miracle the computer is working.

But i'm still waiting the Steam keys and the base power câble.

Purchased a new gaming pc through memory pc and while waiting almost 2 weeks for the pc (not their fault but raher DHL's fault) I can definitely say these guys know their story.

Build was exactly as ordered and the cable management is so neat!

Well done Memory PC! Recommended!

The PC is awesome but I never received the 3 games that were supposed to be included in the deal :-( Nor did I receive answers to my reclamations.

Computer received as expected. I have some question, thé support get back to me with answer.
I'll buy again with MemoryPC.

Me and my girlfriend bought 2 of the same gaming PC's from memory PC.

We got it, and my girlfriends pc has a power supply that breaks 3 days into having gotten the PC.

Memory sends a replacement (power supply), and I install it as they told me to do so.
After that not even 1 month in my PC gets slow and I can only download 1 thing at a time because for some reason my PC takes all internet to download 1 program and leaves nothing for anything else (not internet issues), and this fixes once I restart the pc 2 or 3 times.
Also the PC Was slow so we call tech support 2 or 3 times and they cannot tell what is wrong or even help with anything other than reinstall the PC.

My last contact with the company I was told it could be a corrupt SSD or other issues with the windows installation, and to send it in for repair.

Now my girlfriends PC also has the same issue and the last customer support I spoke told me again to send now both our PC's in for repair and that they cannot extend warranty or supply a replacement while the issue is ongoing.

In fact I was even told an exchange could only be given if an issue happens 30 days into getting the PC.

In addition when I was looking around the PC I noticed while it is nicely set up Memory PC is cheeping out on cheap power supplies, LED and CPU cooling fans, so expect to make full use of that 2 year warranty if you buy from them.

All in all buy from another site if you need a reliable PC.

Out of all the customer care agents I spoke with it was only 1 agent I got to speak to who was competent and wanted to help.

perfect, reactive on mails, best price around, top quality for assembling pc

1) got a great deal
2) got my PC right on time
3) everything was perfect, all I had to do was remove the protection and it was all set !
4) Windows was already installed which made things really easy

I would definitely recommend Memory PC
Huge thanks from your French Neighbour !