Mercedes-Benz Financial Services UK Reviews 

Feeding all the information, explaining every little detail big props to Ollie Sullivan (Colchester Mercedes )

Very helpful
Easy application and collection of the car

Great customer service, Dena at Sunderland talked us through all our queries and questions and Mercedes were offering 0% finance which made it easy to choose them for my new car

Great service from Niaz and Yelchin at Colindale branch both very friendly, helpful and professional. Would highly recommend. Thank you both.

I was recently. Widowed. Mercedes finance handled the change over of his contract into my name. Extremely sensitively. And helpfulness at this Very sad time

Was a fairly good experience but wasn't allowed to view the car inside as he didn't have the keys to open it which was disappointing.

Mike Davies was our sales executive and spent a couple of hours talking us through the products to help us make an informed decision regarding our model. The entire process was seamless and we absolutely love the car; thank you, Mike!

Amazing service from Matty Stott as always. Wouldn’t recommend dealing with anyone else at any other dealership anywhere. He’s considerate, friendly and efficient. He knows his role and is so helpful in every single way. Makes the process fun and enjoyable in what can (and has been) a stressful process! The car I’ve bought is my favourite car I’ve ever had (and I’ve had a few now) but it’s because Matty was able to answer any questions I had about the car and process. A special shout out to Amy & Pam too who were also great! Definitely get yourself to MB Teesside and ask for Matty if you’re even interested in purchasing a Mercedes or have considered one before!

On this occasion I received excellent customer service throughout the process. Am a happy customer. Ben, Yogesh and Novid were all very helpful and supportive

This was my first time buying a car from a showroom and it meant a lot to me. Instead, Mercedes-Benz of Giffnock gave me one of the worst customer experiences I have ever had.

I was first emailed to say the car would be ready to collect on a particular day. I couldn't make it so I asked to move collection to the following day. The sales representative then called and told me to come in on the Monday instead. I travelled across Glasgow as requested and after waiting I was told the car wasn't registered or insured. No clear explanation was given and there was no acknowledgement of my wasted journey.

I was then reassured the car would definitely be ready the next morning. I explained I had a work meeting outside Glasgow that day and had been relying on the car to get there. This clearly didn't matter to him. Collection was moved yet again.

On the rescheduled day I called twice to check the car was ready and was left waiting for a callback both times. When he eventually called back he said the car still wasn't insured but it would all be sorted by the time I arrived. It wasn't. When I got there I was told the insurance couldn't be completed without me being present. This had never been mentioned once beforehand. When I said a simple phone call would have helped he told me I "would have misunderstood".

When I raised my concerns he stood up and yelled "don't give me grief" at me then said "look at your face". He sat back down and carried on with the paperwork as if this was perfectly acceptable behaviour. He later told me he wasn't bothered about my concerns. I have never been spoken to like this by anyone in a customer service role, let alone at Mercedes-Benz.

Straight after this he said "let me show you the car" as if nothing had happened. When I sat in the car there was no fuel. He told me not to worry because the petrol station was next door so we had to go and fill it up together. He even asked if I wanted the car put in the showroom with a cover over it for the handover, which was frankly insulting after how I had just been treated.

Poor communication, false reassurances, wasted journeys, a car that wasn't ready and being yelled at for raising legitimate concerns. What should have been an exciting moment was completely ruined. I left feeling humiliated, disrespected and like my custom meant nothing to them.

If you are thinking of buying from Mercedes-Benz of Giffnock, think very carefully. I would not recommend them to anyone.

Dealt with Mercedes Hertford for many years. Staff friendly, efficient, and professional.

Very helpful and friendly Staff, but not enough of them and all untrained with no experience, contacted and arrange to collect car on three occasions turned up in Person on two occasions and car was not ready. Had to wait another week. tried to ring my sales representative on hold regulate for 15 minutes to be told my advisor was in a meeting. Usually call back by the end of the day. Emails unanswered. Expected far better from premium brand like Mercedes. Very disappointing and underwhelming experience.

Nice experience and very professional are the staffs of Mercedes benz.

I will also like to express my deepest gratitude to Fardeen Lakhani of the Mercedes-Benz Croydon office, who was exceptional in the performance of his duties. I am very grateful to have had him as our sales advisor. Thank you Fardeen and to all the Mercedes team at the Croydon office, God bless you all.

Thank you again for your outstanding service throughout the recent purchase of my car. The Sales Executive has been extremely patient, and supportive throughout the whole process. I was able to visit the showroom numerous times, and any queries I may have had were always fully explained, plus I felt valued as a customer. This has made my experience very positive and one where I did not feel at all pressurised. I am truly grateful.

Very straightforward with all documentation signed on line

Pash our sales contact at Taunton was friendly,helpful,proffessional and efficient.

Excellent service.
Mr Thomas is very much co operative.

Great customer service, made the whole experience easy.

Easy to deal with. Actually listened to my concerns and figured ways to help me.

MBFS have financed the last six vehicles for me, the products and interest rates have always been highly competitive. The underwriting process is quick and thorough and the products are clearly explained. Communication is always timely and clear. Highly recommend.