Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, an... See more
Company replied
Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more
Company replied
From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more
Company replied
Company details
Written by the company
Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.
Contact info
Mercedes-Benz Financial Services UK Ltd, MK15 8BA, Milton Keynes, United Kingdom
- 0370 847 0700
- mercedes-benz.co.uk/passengercars/finance.html
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with my Mercedes GLC300…
Really pleased with my Mercedes GLC300 purchase from Lookers Crawley. Rihanna looked after everything with great efficiency and expertise. Couldn’t have asked for better service.
August 31, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Trevor,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Rihanna and the team at Mercedes-Benz of Crawley.
Kind regards,
Mercedes-Benz Finance
Lily and Sebastian were outstanding and…
Lily and Sebastian were outstanding and I would have no hesitation in recommending them. They were very efficient and helpful with everything to do with the process. Mercedes Norwich should be very proud to have them as Team members.
September 6, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Mr Saunders,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Lily, Sebastian and the team at Mercedes-Benz of Norwich.
Kind regards,
Mercedes-Benz Finance
Superb experience
The level of professionalism and customer care I received matched the prestige of the Mercedes-Benz name completely. An exceptional buying experience from start to finish
September 6, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Sam,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Colin,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
We had such a great experience buying…
We had such a great experience buying our new Mercedes from this branch and a huge thank you to Pourang for making it so special.
From start to finish, he was professional, genuine, patient and incredibly helpful. What stood out most was how genuinely happy he and the whole team were for us when we collected our new car, it made the experience feel personal rather than just another sale.
We absolutely love the car and couldn’t recommend Pourang and the team enough. Thank you for making such a special moment even better!
September 5, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Elkhatib,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Pourang and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Excellent Service
I have been using Mercedes Benz Finance for over 8 years. I find the application process easy, also the rates are competitive and fair. I would highly recommend Mercedes Benz Finance to anyone considering a car loan.
September 5, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Customer,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Ryan in Mercedes Belfast
September 5, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Martin,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Ryan and the team at Mercedes-Benz of Belfast.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear David,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Excellent support and service
Excellent support and service. Honest about the car that would be right for me. To the point and made buying the car an enjoyable experience.
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Cheryl,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
76 Plate Purchase
Jeremy couldn’t have been more helpful at every stage of the process, clearly explaining every detail and comparing models to ensure we made the right purchase decision.
Outstanding customer service!
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Lindsey,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jeremy and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Good customer service and care
Good customer service and care. Matt was very helpful.
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Marisa,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Matt and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Mercedes Dartford extremely helpful all…
Mercedes Dartford extremely helpful all the staff are exceptional
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Christine,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Dartford.
Kind regards,
Mercedes-Benz Finance
Great service received throughout the…
Great service received throughout the process of purchasing my new vehicle. Everything thoroughly explained during the process. Jeremy Dear was very thorough going through all details. Would definitely recommend JCT600 Sheffield and Mercedes.
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Garry,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jeremy Dear and the team at Mercedes-Benz of Sheffield.
Kind regards,
Mercedes-Benz Finance
Mercedes Benz Plymouth is a fantastic…
Mercedes Benz Plymouth is a fantastic showroom, wouldn’t go anywhere else. All the colleagues are so friendly at the reception desk, Dayle is an excellent sales consultant keeping us informed throughout every stage and Callum is also very friendly and professional. Can’t recommend them enough.
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Sarah,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Dayle, Callum and the team at Mercedes-Benz of Plymouth.
Kind regards,
Mercedes-Benz Finance
Helpful knowledgeable and professional…
Helpful knowledgeable and professional advice from friendly people
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Kevin,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Jame and Donell extremely professional
Jame and Donell at Colindale. extremely professional, navigated the whole process for me with ease. Great customer service.highly recommended.
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Ms N Jackson,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jame, Donell and the team at Mercedes-Benz of Colindale.
Kind regards,
Mercedes-Benz Finance
Hedin Mercedes Croydon
Rachel McIntyre at Hedin Mercedes Croydon is great always takes time to ensure you get exactly what you need. Great service
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Tracey,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Rachel McIntyre and the team at Mercedes-Benz of Croydon.
Kind regards,
Mercedes-Benz Finance
Excellent customer service from Libbie
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Robert,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Libbie and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Very simple a and straightforward
Very simple a nd straightforward process. Efficient and easy to navigate
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Jim,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Mercedes @ PSJ
We were looked after so well and treated like valued customers should be. Everyone is so friendly, polite and considerate to your needs. The whole process of buying a new car was seamless and stress free, with everything being explained in a detailed and understandable way. The quality of the product goes without saying 👌
September 4, 2026
Reply from Mercedes-Benz Financial Services UK
Dear Sarah,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.