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Rated 2 out of 5 stars

Only gave two starts because the rower we got seems To be decent however it came damaged. They insisted I put it together to determine required parts and it’s now been 7 weeks and at least 20 emails b... See more

Rated 5 out of 5 stars

I ordered leggings for my daughter and they arrived in November they were part of her Christmas present so didn't get them until then, in mid January they developed a split. They were replaced very qu... See more

Rated 5 out of 5 stars

Amazing customer service! I’d ordered from Merrrch before and knew their items were of great quality. When I had a rare issue with a pair of leggings I’d purchased, Andrew went above and beyond to sen... See more

Rated 5 out of 5 stars

Got leggings and t shirt with free vest , all lovely but didn’t quite like the fit so returned but must make a comment about the returns OUTSTANDING, sent back Monday refund Tuesday. Brilliant wish ev... See more

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4.0

Great

TrustScore 4 out of 5

169 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Disappointed with sizing of clothes and price when saw on sale elsewhere much cheaper

Disappointed with sizing of clothes. More disappointed to see another provider selling at a fraction of the cost, and I bought mine in the sale, even then the different supplier much cheaper.

November 11, 2020
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Reply from Merrrch

Hi JS,

We're really sorry to hear you aren't satisfied with your order. Rest assured that these items are sold only through our website and not other channels. Should you need any assistance we'll happily help at support@merrrch.com :) Best wishes, Merrrch Customer Support

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Rated 5 out of 5 stars

Love them!

Love the range, normally buy from the Gemma Atkinson range. Good value, good quality products. Orders processed quickly and delivered when they say they are and if there are any issues or delays they keep you informed.

November 5, 2020
Rated 4 out of 5 stars

Perfectly happy :)

Perfectly happy with the products I received and I have been comfortable wearing them when working out. Received a free sweatshirt with my order which was great, but thought it was of poorer quality that the top and bottoms I had paid for and I would have been disappointed if I had paid full price for it. Otherwise, products arrived in good time and no other concerns.

November 5, 2020
Rated 3 out of 5 stars

Lovely legging but not for the gym!!

I was so pleased when I found these petite leggings, as petite gym wear isn’t easy to come by.
The leggings are a lovely fabric & perfect leg length but unfortunately no good for the gym. As soon as I started high impact they slide down. I felt like my bum was on show!
To review: lovely looking leggings which I’ll use for everyday wear but not the gym.

November 3, 2020
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Rated 1 out of 5 stars

Disappointed in the poor quality of product and customer service.

Disappointed in the poor quality of the products, and as such returned. In order to ensure products were received back within the the 14 day return window, and tracked (per requirement) I basically spent £10 on delivery and return of products I didn’t like. That’s a lot with nothing to show for it! 14 day returns window seems unduly short - especially given the pandemic situation, and poor in comparison to other retailers who have extended returns to 60 days!

Update - Thanks for your response Merrrch. I agree 14 days is enough to decide whether you’ll keep a product - my point is that the current situation makes it difficult to complete the return in that time. People’s routines and working patterns are changed; shops and Post Offices have reduced operating/ opening hours. Consumers have accepted delayed dispatch and delivery timelines due to the current situation, just asking for the same grace from retailers. Hope that helps!

October 13, 2020
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Reply from Merrrch

We're really sorry that we didn't meet your needs this time. We do pride ourselves on making amazing and great fitting products for our lovely customers and will take on board your comments regarding returns, although we do allow 14 days from the day after the items were received so feel this should be enough time to make up your mind :) If there is anything we can do to address your concerns further please drop us an email to support@merrrch.com and we'll be happy to assist you.

Update - We'll certainly take on board your comments, we have a variety of processes currently in place to ensure that we can process returns and refunds as quick and efficiently as possible and are continuously looking into ways that we can better serve our customers. Thank you very much for your valued feedback, our return period is now 30 days.

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Rated 1 out of 5 stars

Did not recive anything

I did not recieve what i have ordered

October 8, 2020
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Reply from Merrrch

Hi Frank, we have contacted you regarding the delivery period to the Netherlands and can see that your order has been delivered successfully. We hope you love your new merch and do hope that you take the time to amend this review :)

Rated 5 out of 5 stars

Carpervert T-shirt

The website was easy to use. I was kept informed of the progress of dispatch. The T-shirt arrived within 4 days of ordering and I am very happy with the quality and style. No issues at all.

October 6, 2020
Unprompted review
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Rated 5 out of 5 stars

This is my first order and I'm not…

This is my first order and I'm not disappointed. The leggings fit really well and are great for Zumba and Bounce & Burn. Even though they are full length I didn't get too hot or uncomfortable in them whilst doing my classes. I'm always weary of trying new "shops" but the sizing was spot in and I can't wait to order more....hurry up payday!

September 11, 2020
Unprompted review
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Rated 4 out of 5 stars

Great items, slow delivery

Great items, delivery took a little while though. Also can only use one coupon code at a time. So couldn't combine free postage for spending over £50 with a 10% off coupon code which was a shame!

September 1, 2020
Unprompted review

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