While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Only gave two starts because the rower we got seems To be decent however it came damaged. They insisted I put it together to determine required parts and it’s now been 7 weeks and at least 20 emails b... See more

Rated 5 out of 5 stars

I ordered leggings for my daughter and they arrived in November they were part of her Christmas present so didn't get them until then, in mid January they developed a split. They were replaced very qu... See more

Rated 5 out of 5 stars

Amazing customer service! I’d ordered from Merrrch before and knew their items were of great quality. When I had a rare issue with a pair of leggings I’d purchased, Andrew went above and beyond to sen... See more

Rated 5 out of 5 stars

Got leggings and t shirt with free vest , all lovely but didn’t quite like the fit so returned but must make a comment about the returns OUTSTANDING, sent back Monday refund Tuesday. Brilliant wish ev... See more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

I ordered two pairs of leggings

I ordered two pairs of leggings from the Gemma Atkinson range; one from the current catalog, the other from the sale section (though it did not show a ‘before’ price and they cost the same as the current catalog).
The website was very clear about extended delivery times due to COVID-19 delays and my parcel arrived in the expected timeframe.
The full price pair of leggings fit perfectly, the sale ones which have mesh panels are made of a different material and even though I ordered the same size in both pairs, they are a little lose around the ankles/legs.
The website wasn’t the easiest to navigate around and didn’t appear to be very mobile friendly (though I’ve not used on a PC so may be the same there also), the size guide could be slightly more detailed as it only shows sizes in S/M/L etc and then says what size Gemma wears, which only helps if you know her measurements.
Overall I was very happy with the service and quality of the products and I will definitely order from here again.

May 20, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Service was excellent

Service was excellent. Clearly informed of delivery delay due to covid before purchase. Items came promptly, well packaged and great quality as usual.

May 11, 2020
Unprompted review
Rated 2 out of 5 stars

The leggings were delivered in good…

The leggings were delivered in good time, unfortunately they weren't the ones I ordered 😕

Thanks for reply, I sent an email to the support address when I received the leggings and have just received a response.

May 11, 2020
Unprompted review
Merrrch logo

Reply from Merrrch

Hey, thank you so much for your review however we haven't received any support enquiries regarding an incorrect leggings being received? Our support team are always here to help customers should they need any information or assistance at support@merrrch.com, so please let us know if you have received an incorrect item and we can resolve as soon as possible :)

Advertisement
Advertisement
Rated 5 out of 5 stars

I bought some leggings...

I bought some leggings and yes, they’re squat-proof and bootcamp proof! They’re flattering and really comfortable and I’m obsessed with the blue colour! Highly recommend!

May 4, 2020
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look