Meta Reviews 1,442

Terrible customer service protocol. THEY sent me the wrong package and it did not include the item I ordered. When I reached out to customer service to tell them that I ordered the Meta Quest 3 and they sent me some totally random item instead, the customer service representatives took over 3 weeks to finally refund me. AND every time you email them back, you get someone new, so they have to go back and read all of your prior emails just to get caught up on the situation. They sent me the wrong item and could only refund me and make me go back and re-purchase the same item again. Unsure why they couldnt just send me the item I ordered originally. Terrible service, would not recommend.

Terrible experience. They disabled account without any proper reason even paid verified support is like fully ai boot. Wtf bulshit company

meta 🍆🍆🍆🍆 ridding pedophile They take your freedom of speech away

Rivalled only by google for their appalling customer service - or rather complete lack of it. No way to contact "support". Abusive policies. Total disrespect for the customer. A truly awful business.

Terrible customer service. Zero warranty adherence. After ~20hrs of insanity with them, on a 3 month old pair of faulty sunglasses, they finally acknowledged the warranty, I sent my pair in, then was told I could buy a new pair for 20% off?!? 20 more hours of calls and chats and a month later, they tell me they won’t replace my sunglasses but I can choose from their bargain bin of styles and lense combinations no one wants, and sent me some of the ugliest $hita$$ glasses- no lense shading, clear glass, I’m disgusted.

Beware! I tried selling tvs on market place this evening. When I posted it I saw a bank account linked with my full name, address, dob, & ss security #! I would never share such personal info! I don't even use my real name on Google & FB marketplace is where I sell unwanted items locally not as a professional business or trusted affiliate of FB! I kept trying to change or take down the info n finally messaged meta & received a call that sent me a link to download an app to my phone & wasn't allowed to speak with a supervisor! Also the call was extremely choppy like it was from a dead zone in a 3rd world country!

I wanted to set up an account, so they sent a verification code to 'my email'. It never arrived. When I asked them to resend the code, I noticed that they were sending it to the wrong email! They had changed the domain to gmail rather than mail. So I corrected their mistake, and they changed it again. Seriously, if they can't even send a verification code to the right email address, then they must be utterly incompetent.

Would rate negative stars if I could. Disgraceful, disrespectful, incompetent and liars. I am a paid Meta verified subscriber. I reported a technical issue over three weeks ago, and despite a lot of (completely useless) back and forth since then with the customer service, nothing has been done to try and solve the issue. The same information was repeatedly asked (and provided by me) with absolutely no change, the people on the chat are following scripts and are completely unable to deviate at all from it, to think by themselves and try to actually help, no they are not bot, one of them even called me with the same attitude. Surreal. They keep mentioning the need to refer things to the technical team, which, given my experience, might not even exist. Today, after three weeks without resolution, I was told to "submit a fresh support request" with the exact same information already provided at least 5 times. When I dared to question WHY, I was met with more scripted, irrelevant replies, and the customer service representative decided to close the case rather than answer, accusing me of refusing to cooperate. The only rational explanation is KPIs: it doesn't look very good for their performance review to not solve things after three weeks, so why not bully customers into putting in a new request and pretend the last one has been solved. Meta Pro customer service is supposed to treat verified customers enquiries as a priority; we pay fo this service. To what end? Been treated like idiots with absolutely no benefit.

Should be zero stars but I can’t find that alternative…

Meta Quest 3 controller is brittle as thin ice. Don't buy this cheap crap.

Another poor woke attempt tempt to shut people down. I had my whole Facebook pop age shut down and I lost everything because Meta decided they didn’t agree with my free speech.

Still one of the worst user interfaces I have ever experienced from any platform except possibly Google.
30 minutes of circular navigating and searching to try and get to the bottom of a 2 minute problem. Further, the page status setting, suggests we have some issues - without telling us anything about what they are so that we can fix them.

Absolutely horrid customer service. Suppression of left political views. Cannot communicate with an actual human, which goes to show they do not value humans working for them. So sick of billionaires controlling online narratives.

I had amazing service from the chat support on the Meta website. I spoke with Jamie (A fellow SAO fan) and they were so incredibly helpful and supporting. They answered all my questions very clear and understandingly. I hope Jamie gets a pay raise, they absolutely deserve it!

What was a conversational platform to catch up with friends is now wall-to wall adverts; suggested pages I have no interest in. Then I find out Meta bought Play HT and scammed all the Appsumo lifetime deal buyers of the software by shutting down access with zero notice. Downloading my data and leaving. Shoddy and unethical. Shane on you Zuckerberg!

I purchased Meta Quest gift cards and added them to my wallet. I bought several games and had to return due to them not being enjoyable. As a result Meta Quest restricted my account due to unusual activity. I contacted them and complied with every request they made of me. I provided them with the picture of my DL and provided the requested selfies. They said they would look into it. I have contacted help multiple times and get told the same response over and over. We looking into it, we understand your frustration, we will have this in fixed a few days after we complete our review. I was even told that they could not give me access to my wallet until their system completes an upgrade, which is totally ridiculous. There is no way it will take multiple days after receiving my verification information. They can add my money in seconds after receiving the gift card info but must take days to get my access to my wallet reset. They have no phone help and from what I can see they lack serious customer care or support. I have tried to resolve this with company to no avail, since I keep getting the same responses over and over. The only thing I want is for the company to restore access to my wallet since this is money I already purchased through gift cards and am being prevented from using by this company
I received an email today that they have verified me and I can use my wallet. LIE still have no access.

I have never encountered a support system so structurally incapable of resolving a basic administrative issue.

Over a period of days, I spoke with multiple representatives who each confidently provided a different “solution” — none of which addressed the actual problem. I was advised to:

• Repurchase old phone numbers I no longer own
• Provide documentation already submitted multiple times
• Wait 24–48 hours (repeatedly) with no escalation
• Restart processes that had already failed

The issue was not performance-related. It was not policy-related. It was a backend administrative restriction. Yet the process felt intentionally circular — as though designed to exhaust rather than resolve.

As a business owner managing active advertising budgets and client relationships, this level of disorganisation is not just inconvenient — it is destabilising.

There appears to be no internal continuity between agents. No case ownership. No genuine escalation pathway unless you happen to know someone “high enough” to intervene manually.

Meta is a trillion-dollar company. The support structure operates like a broken call centre script.

If you are a small-to-medium business relying on platform stability, understand this: when something goes wrong, you are on your own.

I sincerely hope Meta invests in a real escalation infrastructure, because at present, the experience is deeply concerning, financially and for mental health. And I’ve overseen MILLIONS in spend and will have to still do that even though I detest the platform. Disgusting.

Product: Meta Ray-Ban Wayfarer (2nd Generation)
Issue: Microphone failure after 3 months + Meta's disgraceful customer service
AVOID AT ALL COSTS - Meta Doesn't Care About Customers
I'm not just reviewing a defective product. I'm exposing Meta's systematic failure to support customers who trusted their brand.
The Hardware Failure:
My Meta Ray-Ban Wayfarer Gen 2 microphone completely stopped working after just 3 months. For a $600+ "premium" product, this is unacceptable. But the hardware failure isn't even the worst part of this nightmare.The REAL Problem: Meta's "Customer Service" Is a JOKE
When I reported the microphone issue, I expected help. Instead, I got a masterclass in how to gaslight a customer and dodge responsibility.Here's What Happened:
My Experience with Meta Support:

Opened a ticket reporting microphone failure
Meta's response: "Have you tried turning it off and on?" (Yes, obviously)
Tried basic troubleshooting they suggested (reset, re-pair, update app)
Problem persists - microphone still broken
Meta's next move: "Contact Ray-Ban for hardware issues"
TICKET CLOSED - Before the issue was resolved
Reopened ticket - Explained Ray-Ban says to contact Meta
TICKET CLOSED AGAIN - With generic "resolved" status

MY ISSUE IS NOT RESOLVED. MY MICROPHONE STILL DOESN'T WORK.
But according to Meta's system? Ticket closed. Case solved. Move along.

I paced an ad I limited it to a £4 charge and had to cut it off after it hit £4.41 within a few hours. They're now trying to Debit my account for £24.62 for said advert. Tried contacting them and they blocked me

The hearings that are now taking place in a Los Angeles courtroom and previously at a hearing on Capitol Hill about whether social media is harmful are merely performative. Social media titans including meta owned by Mark Zuckerberg funnel millions of dollars into the pockets and campaigns of these same politicians lobbying them as far as antitrust lawsuits etc. This is a conflict of interest since these same politicians actively engage in and use these sites as platforms for their agendas. The sweetheart deals and the dark money as reported in and by organizations such as Opensecrets and others. Which is why these lawsuits will go nowhere. The parents of those who have committed suicide are uninformed and naive about what is actually going on. Do these sites cause harm? The answer is an affirmative yes. Categorically yes.