Metro Fixings  Reviews 

2,116
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff who provide valuable advice and ensure orders are correct. Many appreciate the high-quality products, competitive pricing, and the ease of the ordering process, often finding exactly what they need. People consistently praise the speedy and reliable delivery, with many receiving their items the very next day, often ahead of schedule. However, some customers noted that postage costs could be expensive, particularly for smaller items or those in certain regions, occasionally impacting the overall value.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Reviewers mention positive feedback about product quality and availability, often finding specific items like... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Order

People report positive experiences with order, praising the easy ordering process, good communication, and... See more

Price

Clients share positive opinions on price, with many reviewers consistently finding products at competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Call and asked a few question , about materials etc they called back within 20min said the stock would be in on Thursday and then delivery to me Friday , put order in , all received Friday. As promise... See more

Company replied

Rated 5 out of 5 stars

Amazing experience. Always picked up the phone. Laurence gave invaluable technical help to find a solution for a complex structural challenge. Products arrived first thing to site the next day. Will d... See more

Company replied

Rated 5 out of 5 stars

I needed torx screws delivered the next working day to fix mini joist hangers to bearers for a decking project and struggled to find supply. Metrofixings.co.uk had stock, despatched same day so I had... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fastener Supplier
  3. Hardware Accessories Store
  4. Hardware Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,116)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality fixings

Great quality fixings, decent price, good communication around the order and quick delivery. A little more intuitive shopping purchase would have made it perfect - for example, suggesting correct fixings to go with the pieces I was looking at.

January 5, 2026
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Tomas,

Thank you for taking the time to leave us a review - we really appreciate it!

It sounds like you had an all-round positive experience ordering with us, which we love to hear. Adding a related products section on our product pages is something we're aware of and hope to implement in the future, but it's very helpful to know this is something our customers would like to see.

If there's anything else we can help with in the future, please don't hesitate to get in touch!
The Metro Fixings Team

Rated 5 out of 5 stars

Good prices and delivered in 2 days

Good prices and delivered in 2 days, will definitely be using again.

December 19, 2025
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Reply from Metro Fixings

Good evening Danny,

Thank you for taking the time to review us - we're delighted to hear you were pleased with our service!

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great and fast service

December 17, 2025
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Reply from Metro Fixings

Good evening,

Thank you for taking the time to leave us a review - it's great to hear you had a positive experience ordering with us.

If there's anything more we can help with, please don't hesitate to get in touch,
The Metro Fixings Team

Rated 5 out of 5 stars

Good gear at good prices

Good gear at good prices. Reliable customer service.

May 9, 2025
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Reply from Metro Fixings

Good evening Sam,

Thank you for taking the time to review us.

We're pleased to hear you were happy with the products and service you received - it's what we aim for!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very quick and efficient delivery…

Very quick and efficient delivery combined with competitive pricing.

December 11, 2025
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Reply from Metro Fixings

Good evening Paul,

Thank you for taking the time to leave us a review.

We always aim to provide our customers with top-quality service and some of the best prices in the industry, and we're delighted we did so for you.

If there's anything more we can help with, please don't hesitate to get in touch,
The Metro Fixings Team

Rated 5 out of 5 stars

good fast service at reasonable prices

good fast service at reasonable prices

November 28, 2025
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Reply from Metro Fixings

Good evening Stan,

Thank you for taking the time to review us!

Providing quality service is incredibly important to us - it's great to hear we delivered on this for you.

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

Easy to order and delivered early

Easy to order and delivered early

November 28, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Anthony,

Thank you for taking the time to leave us a review. We're really pleased to hear about your positive experience ordering with us!

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Really helpful

Really helpful. Ordered a number of joist hangers in different sizes and quantities and everything was as ordered

November 11, 2025
Metro Fixings  logo

Reply from Metro Fixings

Hi Mark,

Thank you for taking the time to review us!

We're delighted the team were able to help you with your order of joist hangers - if there's anything else we can assist you with, please don't hesitate to get in touch!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent quality products easy to…

Excellent quality products easy to order online and delivered safely next day.

November 6, 2025
Metro Fixings  logo

Reply from Metro Fixings

Hi John,

Thank you for taking the time to leave us a review.

Providing quality service throughout the entire order process is incredibly important to us - it's great to hear we delivered on this for you.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

First order, will not be the last

Easily found what i needed, ordered and was kept advised about delivery which was very quick

November 5, 2025
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Reply from Metro Fixings

Good afternoon David,

Thank you for taking the time to review us. We're delighted to hear you had a smooth experience ordering with us!

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Impressive!

Impressed with delivery speed (12hrs from order!!!) and effort the courier took to ensure the parcel is left safely. Im guessing delivery is in-house not outsourced.

October 31, 2025
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Reply from Metro Fixings

Good afternoon, many thanks for using us and taking the time to review us.

In this instance your delivery was made in house, all of London is regarded as our local delivery area. We know precisely what its like not getting your goods, simply because you were working hard and didnt hear the door.

If you have any other needs, our stock profile covers a lot more than just Simpson Strong-Tie Joist Hangers, we would love to help with anything that you need. If you cant find what you need on our website, our Sales Team can definitely help on 01707 375172.

Rated 4 out of 5 stars

Ordered on-line good communication and…

Ordered on-line good communication and everything happened as stated. Brilliant

October 24, 2025
Metro Fixings  logo

Reply from Metro Fixings

Hi Arthur,

Thank you for taking the time to review us.

We're really pleased to hear you were happy with your order and our service. However, we'd love to know how we could get the fifth star next time.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Delivered next day

Delivered next day. Excellent service

October 30, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good evening Stephen,

Thank you for taking the time to leave us a review.

We know how important getting your goods in a timely manner is - we're delighted to have been able to provide the service you were looking for.

If there's anything more we can help with, please don't hesitate to get in touch.

Until next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great Comms

Communication throughout order process was efficient and informative, leading to a streamlined dispatch of non stock items.

October 24, 2025
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Reply from Metro Fixings

Good afternoon Darrell,

Thank you for taking the time to leave us a review.

We make every effort to provide top-quality service for our customers and we're delighted we delivered on this for you!

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great Service All Round

Simple. Fast. Efficient.

October 9, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Mark,

Thank you for taking the time to review us! It's great to hear about your positive experience ordering with us.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great products and delivery

I was really impressed by the speed of delivery. The strong-ties I ordered were great.

October 24, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Mark,

Thank you for taking the time to leave us a review - we're delighted to hear you were pleased with the service and products you recevied!

We hope to see you again soon,
The Metro Fixings Team

Rated 3 out of 5 stars

Product not to specs

The metal strip arrived bent, I contacted customers servicers who confirmed that all the metal strips are slightly bent and suggested other products in the market.

September 30, 2025
Metro Fixings  logo

Reply from Metro Fixings

Hi Alex,

Sorry the service you received following your reporting of the initial issue was not up to our usual standards.

We have since had our Technical Manager get in contact with you to attempt to recommend a solution for your project, which we hope has been a success.

If we can be of any further service or assist with your project further, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great choice from stock

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force.
I've ordered twice from Metro Fixings and haven't been disappointed. Would certainly recommend.

October 15, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon David,

Thank you for taking the time to leave us a review - we really appreciate it!

Quality service is a value we live by, so we're delighted we delivered on this for you.

We look forward to seeing you again next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Happy Customer

Got exactly what I ordered, and a timely delivery. There was a slight delay, but they informed me of that. Happy customer..!

October 15, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Dennis,

Thank you for taking the time to leave us a review - we're delighted to hear about your positive experience with us!

We hope to see you again soon,
The Metro Fixings Team

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