Metro Fixings  Reviews 

2,116
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff who provide valuable advice and ensure orders are correct. Many appreciate the high-quality products, competitive pricing, and the ease of the ordering process, often finding exactly what they need. People consistently praise the speedy and reliable delivery, with many receiving their items the very next day, often ahead of schedule. However, some customers noted that postage costs could be expensive, particularly for smaller items or those in certain regions, occasionally impacting the overall value.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Reviewers mention positive feedback about product quality and availability, often finding specific items like... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Order

People report positive experiences with order, praising the easy ordering process, good communication, and... See more

Price

Clients share positive opinions on price, with many reviewers consistently finding products at competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Call and asked a few question , about materials etc they called back within 20min said the stock would be in on Thursday and then delivery to me Friday , put order in , all received Friday. As promise... See more

Company replied

Rated 5 out of 5 stars

Amazing experience. Always picked up the phone. Laurence gave invaluable technical help to find a solution for a complex structural challenge. Products arrived first thing to site the next day. Will d... See more

Company replied

Rated 5 out of 5 stars

I needed torx screws delivered the next working day to fix mini joist hangers to bearers for a decking project and struggled to find supply. Metrofixings.co.uk had stock, despatched same day so I had... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fastener Supplier
  3. Hardware Accessories Store
  4. Hardware Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,116)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was an easy process

Was an easy process, from a good website offering all the items I needed at a competitive price, ordered late on a Monday evening. Delivered 08:30 on the wednesday. good communication through the process will definitely use metro fixings again for our projects.

July 23, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jon,

Thank you for taking the time to leave us a review!

Providing high-quality service is super important to us, so we're absolutely delighted that you found the entire order to delivery process with us a quick and easy one.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent product line and quick…

Excellent product line and quick reliable delivery.

July 22, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Simon,

Thank you for taking the time to review us!

We're really pleased to hear you found our product range extensive and were happy with our delivery service.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Quick delivery and good prices.

Quick delivery and good prices.

July 16, 2025
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Reply from Metro Fixings

Good afternoon Giuseppe,

Thank you for taking the time to review us.

We're really pleased to hear you were happy with our service and that you found us competitive.

We hope to see you again,
The Metro Fixings Team

Rated 3 out of 5 stars

The risks of low cost brands.

In my last order with Metro, I made the mistake of buying a cheaper brand of Unistrut-compatible P1186 fitting. I hadn't noticed you can specify the brand. The fittings delivered should have been 45 degree but were approximately 39 degrees and unusable.
I didn't bother returning the items as the postage would have cost more than the components were worth, and other items in the order were OK.

July 16, 2025
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Reply from Metro Fixings

Good afternoon Colin,

Thank you for taking the time to leave us a review.

Sorry to hear you were unhappy with your fittings - please don't hesitate to get in touch with the team next time if there's anything they can help with.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Quick reliable great service

Quick reliable great service. I would recommend!

July 17, 2025
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Reply from Metro Fixings

Good afternoon Leslie,

Thank you for taking the time to review us.

We're delighted to hear you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Chloe,

Thank you for taking the time to leave us a review.

Our team work really hard to provide the level of service we'd hope to receive, so we're delighted to have achieved this for you.

We look forward to seeing you again next time,
The Metro Fixings Team

Rated 4 out of 5 stars

Great comms and quick delivery

Great comms and quick delivery

July 11, 2025
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Reply from Metro Fixings

Good afternoon Colin,

Thank you for taking the time to review us - we really appreciate it.

We're really pleased to hear your positive comments about the communication and service you received from us. However, we'd love to find out how we could have got your fifth star, especially as your comments are both very positive!

Thanks again,
The Metro Fixings Team

Rated 5 out of 5 stars

Excellent website

Excellent website
Excellent prices
Well packaged fast delivery
Excellent customer service
They show you how many items they have in stock

July 10, 2025
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Reply from Metro Fixings

Good afternoon Mark,

Thank you for taking the time to review us!

We're absolutely delighted to hear you had such an all-round positive experience. We work really hard to provide the best possible experience for our customers, so it means a lot to us to hear when we've got it right.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

I got the delivery next day at a good…

I got the delivery next day at a good price

July 9, 2025
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Reply from Metro Fixings

Good afternoon Grant,

Thank you for taking the time to leave us a review.

We're delighted to hear you were pleased with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great service

Great service , and really helpful staff

July 9, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Terence,

Thank you for taking the time to review us.

We're really pleased to hear you were happy with our service and that you had such a positive experience with our staff.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Quite honestly an excellent service

Quite honestly an excellent service - it came when you said it would and it was all correct - even your chosen courier was good
Prices were the best I could find and stock was the most comprehensive- the brochure supplied will be very useful too.
The packaging was a little damaged / ripped but nothing was missing
I will definitely order from you again and recommend you to others

July 8, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Alan,

Thank you for taking the time to leave us such a thoughtful review.

We're delighted to hear how pleased you were with our service - we put a lot of effort into making it the best we can, so it's really helpful for us to hear from our customers how we're doing. I'll pass your comments regarding the packaging on to our warehouse team.

We look forward to seeing you again next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great sales service and communication

Great sales service and communication. Parts ordered with supplier and 1 shipment made

July 7, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Stuart,

Thank you for taking the time to leave us a review - we love to hear from our happy customers!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Short leadtime

Short leadtime, great service

July 7, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to review us, we really appreciate it.

We're really pleased to hear you were happy with our service!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

great range of products at really good…

great range of products at really good prices

June 26, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Louis,

Thank you for taking the time to leave us a review.

It's great to hear you were happy with our product range and prices.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great company

Great company, speedy delivery, well priced, used many times and never had a problem, great communication.

June 6, 2025
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Reply from Metro Fixings

Good afternoon Nick,

Thank you for taking the time to review us.

We're so pleased to hear about your positive experience ordering with us - please don't hesitate to get back in touch if there's anything more we can help with.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Fast, Reliable, and Hassle-Free Ordering

I recently ordered from Metro Fixings and was thoroughly impressed with the experience. The website was easy to navigate, making it simple to find exactly what i needed. The prices were competitive, and the ordering process was straightforward. My order arrived on time and in good condition, well-packaged and exactly as described. The communication from the Metro Fixings team was excellent, with updates at every stage. I’ll definitely be ordering from Metro Fixings again.

June 24, 2025
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Reply from Metro Fixings

Good afternoon Dan,

Thank you for taking the time to leave us a review - we really appreciate it!

We truly make every effort to provide our customers with a quality experience, so we're absolutely delighted you had such a positive one with us.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

South Gloucestershire Project

Great product range with fast delivery on the in stock items

June 26, 2025
Unprompted review
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Calvin,

Thank you for taking the time to leave us a review.

We're delighted to hear you were happy with our products and service!

We hope to see you again in the future,
The Metro Fixings Team

Rated 5 out of 5 stars

I needed specialist fixings for…

I needed specialist fixings for connecting Posi-Joists...the one's specified and I used were excellent...so easy to drive with an impact driver

June 18, 2025
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Reply from Metro Fixings

Good afternoon Dominic,

Thanks for taking the time to review us.

Glad we could help you with your specialist items, please do get in touch when you need assistance with any more!

Hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Sent out quickly and received when i…

Sent out quickly and received when i needed them.

June 11, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Jim,

Thanks for taking the time to review us - we're happy to have been able to help!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great range of products

Great range of products, best prices and delivered next day .. when needed!

June 10, 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon John,

Thank you for taking the time to leave us a review.

It's great to hear about your positive experience ordering with us!

Until next time,
The Metro Fixings Team

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