We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to get a wheelchair for my Dad…
Needed to get a wheelchair for my Dad at fairly short notice after a fall. Danny at Blackpool was really helpful, adjusting the wheelchair and explaining the difference between the pressure pads on offer.
July 15, 2025
Unprompted review
Reply from Millercare
Dear Sarah,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Danny assisted you and your dad with a wheelchair whilst he was really helpful and knowlegeable. We will pass on your kind words to the Blackpool team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Joanne was very knowledgeable and…
Joanne was very knowledgeable and helpful. She made sure we were happy with our purchase
July 19, 2025
Unprompted review
Reply from Millercare
Dear Joanne,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne was very knowledgeable and helpful whilst assisting you. We will pass on your kind words to the Oldham team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Dan is really helpful and friendly
Dan is really helpful, cheerful, friendly, and a total credit to Millercare.
July 17, 2025
Unprompted review
Reply from Millercare
Dear Kat,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was really helpful, cheerful and friendly whilst assisting you. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent service from Julia at the…
Excellent service from Julia at the Heywood Branch.
She was very knowledgeable and efficient with a very good demeanour.
June 30, 2025
Unprompted review
Reply from Millercare
Dear Stephen,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was very knowledgable and efficient with a very good demeanour whilst assisting you. We will pass on your kind words to the Heywood team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
From my first contact with Nick at…
From my first contact with Nick at Southport, to Marie and Gemma at Wigan I received first class service. Helpful advice and patience were given to me in helping with my purchase. I’m very pleased with my “Vippi”. Speedy delivery too.
June 27, 2025
Unprompted review
Reply from Millercare
Dear Rhona,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport and Wigan branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Nick was your first contact, then Marie and Gemma at our Wigan branch, who all provided first class service. We are really pleased that you like your new Vippi mobility scooter with speedy delivery provided. We will pass on your kind words to the Southport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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First Class
On my first visit to the local millercare the service was first class, Nick who served me was most helpful and understanding, highly recommended.
June 27, 2025
Unprompted review
Reply from Millercare
Dear Kenneth,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Southport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Nick was most helpful, understanding, and how you would highly recommend us. We will pass on your kind words to the Southport team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Professional Family Business
Spoke to Tara who arranged to come out and visit my mum very promptly, once mum had chosen it was fitted within 2 weeks.
The overall look of the stair lift is neat, tidy and compact. Its made a massive difference to my mums life and I am so grateful to Millercare for being so efficient and professional.
June 25, 2025
Unprompted review
Reply from Millercare
Dear Donna,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Tara visited your mum very promptly in reference to a stairlift that was neat, tidy and compact. We are so pleased that the stairlift is making such a positive impact on your mum's life. We will pass on your kind words to the Leyland team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent customer service and advice…
Excellent customer service and advice would highly recommend
June 28, 2025
Unprompted review
Reply from Millercare
Dear Kate,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such excellent customer service and you would recommend us. We will pass on your kind words to the management team.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I visited the new Burnley branch today…
I visited the new Burnley branch today as I contacted them by email enquiring about one of their products. How friendly the staff were and helpful. I bought the item in store, what a great location on Trafalgar St
June 27, 2025
Unprompted review
Reply from Millercare
Dear Paul,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Burnley branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you were assisted from the initial email inquiry, to the staff being helpful, and the mobility showroom being in a great location. We will pass on your kind words to the Burnley team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Dan was excellent as always
Dan was excellent as always, very professional and knowledgeable and polite as ever! A wonderful gentleman and a credit to the job.
June 19, 2025
Unprompted review
Reply from Millercare
Dear Gary,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was excellent as always, very professional, knowledgeable and polite. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Miller care service depart always…
Miller care service depart always exceeds expectations and they provide excellent customer service. Sean From the service department I always willing to listen to any issues and help to find the right solutions also provides update on all spare part that are waiting to be delivered providing as much information as he can all the staff on the phones are also very kind and understanding and helpful.
Tom was the engineer that did my annual power chair service and fitted some new wheels he was polite courteous and happy to answer my questions a credit to the team.
I also had an issue with a seat cushion and Kelly and Lucy from the Blackburn Miller care show room came out to my home and as always just a pleasure to deal with so knowledgeable about the products and services and again always happy to answer my questions. Andy is also an excellent engineer and has visited multiple times the engineers always phone before they arrive to give you an estimated time of arrival allowing you time to be ready this is excellent customer service and such a good idea so you never miss you appointment. Andy , Arron, Dan and Tom like all the staff are always happy to help always polite and helpful ! Truly Miller care will always be my first choice everytime for equipment like leg raiser for furniture to the best range of power chairs available they have excellent product knowledge always excellent value for money and always happy to help as my physical needs change they treat you with dignity and respect something that really matters so I’m always happy to recommend to my friends and neighbours to use millercare everyone I have dealt with over the years has been brilliant 😊
June 19, 2025
Unprompted review
Reply from Millercare
Dear Fay,
Thank you so much for your glowing 5-star review on Trustpilot. We’re absolutely delighted to hear about your positive experiences with our service team and showroom staff.
Your kind words about Sean, Tom, Andy, Arron, Dan, Kelly, and Lucy have truly made our day. We’re proud to have such dedicated team members who go the extra mile to provide excellent customer care and support. It’s great to know that you’ve felt listened to, kept well-informed, and treated with the respect and dignity you deserve.
We’re especially pleased that you appreciate our efforts to keep you updated, offer timely appointments, and assist as your needs evolve. It’s customers like you that make what we do so rewarding.
Thank you again for taking the time to share such thoughtful feedback and for recommending Millercare to others. We truly value your continued trust and loyalty.
Warm regards,
Customer Service Team
Fitting of a new trans axle …
We had an engineer come to our house today called Dan he was very polite and helpful during the fitting of a new frans axle to my wife's mobility scooter.
Mrs G Cooper.
June 18, 2025
Unprompted review
Reply from Millercare
Dear Martin,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan was very polite and helpful whilst repairing your wife's mobility scooter. We will pass on your kind words to the Service team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I visited Millercare Oldham to purchase…
I visited Millercare Oldham to purchase a mobility scooter and was served by Joanne who made a very difficult and stressful experience very easy and straightforward. Joanne was kind and sympathetic whilst being knowledgable about the products and efficient too! She helped me gain confidence to ride the scooter around the shop and even on the street! I have never met someone more suited to their job than Joanne… she made me so comfortable with her caring and friendly nature. The scooter I purchased is perfect for my needs, small compact and
Can easily be folded into my car… thanks again Joanne!
June 4, 2025
Unprompted review
Reply from Millercare
Dear Sandra,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne made the process of purchasing a mobility scooter so easy and straightforward, whilst she was kind, sympathetic, knowledgeable and efficient too. We will pass on your kind words to the Oldham team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Reply from Millercare
Dear Marie,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you received such excellent service from Denise and Christine, who were brilliant. We will pass on your kind words to the Oswaldtwistle team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
stairlift
We were advised to replace our stairlift as the engine was on its way out. Andrew from Millercare came and measured up. He was great. Advised us on the type of lift. Gave us options and made the job of replacing our lift easy. Very professional
May 22, 2025
Unprompted review
Reply from Millercare
Dear S Meredith,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Manchester branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Andrew measured up and advised you on the stairlift you required, whilst being professional throughout. We will pass on your kind words to the Manchester team; they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Just visited Millercare Blackpool for a…
Just visited Millercare Blackpool for a waterproof cast showering and other aids following my wife's fall this morning and time in A&E. Efficiently served by staff who were very helpful .... 5* service !
June 9, 2025
Unprompted review
Reply from Millercare
Dear John,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you visited our mobility showroom for a waterproof cast and the staff were very helpful. We will pass on your kind words to the Blackpool team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Person centered
Person centered. Knowledgeable. Kind and caring.
Julia , Alistair and the team are amazing
June 6, 2025
Unprompted review
Reply from Millercare
Dear Sam,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia and Alasdair have been amazing, knowledgeable and caring. We will pass on your kind words to the Heywood team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Millercare serviced a scooter for free…
Millercare serviced a scooter for free that was given to a person who had there scooter stolen. Thank you for for kind generosity the person is delighted they can now get about again.
June 6, 2025
Unprompted review
Reply from Millercare
Dear Craig,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how we were able to support your charity with a free service following the theft of your service user's previous scooter. We will pass on your kind words to the Service Centre team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Job done quickly and efficiently by…
Job done quickly and efficiently by polite guy
June 4, 2025
Unprompted review
Reply from Millercare
Dear Mike,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan provided such a quick and efficient job. We will pass on your kind words to the Service Centre team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Kind and helpful staff at bury store
June 3, 2025
Unprompted review
Reply from Millercare
Dear Victoria,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bury branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how kind and helpful the staff have been whilst you attended our mobility showroom in Bury. We will pass on your kind words to the Bury team, they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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