We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gold Standard
I can't thank the team enough at the Hazel Grove branch for there professionalism, advice & patience. The latter points were applied at all times from my initial enquiry to the delivery of the items. The purchase was for my in-laws who needed the guidance & demonstration of how the items would improve their lifestyle while remaining in their own home. This is what customer service/care should be like in all businesses. Thank you to all concerned at Hazel Grove branch.
January 8, 2025
Unprompted review
Reply from Millercare
Dear Tony,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Stockport branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the team have been professional and patient from the initial enquiry to the delivery for your in-laws. We will pass on your kind words to the Stockport branch as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Customer service was great in the shop
Customer service was great in the shop. On delivery of equipment it was on time. Two people completed the installation in approximately 20 minutes. They took away all packaging leaving no mess behind. All staff in both shop and community communicated with a smile making us feel we were being dealt with by professionals thank you
January 14, 2025
Unprompted review
Reply from Millercare
Dear Hilary,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read that the customer service in the shop was great and this was followed up with the installation with great communication provided throughout. We will pass on your kind words to the Oldham branch as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Unbeatable customer service!
I bought the Fenlake riser/recliner chair and it has changed my life massively. The quality of the chair is superb and I have been very impressed with the level of care and service. From the first telephone call, which was answered promptly and I always find that reassuring. At my first visit to Millercare, the staff were very caring and helpful and nothing was too much trouble for them to ensure that I got the right chair for my disabilities and I wasn't rushed in any way. The delivery was very reliable and the staff who made the delivery were efficient and considerate in every way, making sure that I was completely happy. I would have no hesitation in recommending Millercare to anyone and the whole experience was extremely positive.
Linda H
Lees, Oldham
November 22, 2024
Unprompted review
Reply from Millercare
Dear Linda,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how from the initial phone call to the Oldham branch, to the installation of your new Fenlake rise and recline chair that the experience has been positive and made such a change to your life. We will pass on your kind words to the Oldham branch as they always appreciate feedback from their valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Good Customer Services
We have made several purchases from this company and for the most part our experience has been good.
Dan, from the service department of the Blackpool branch has given us an excellent service.
January 6, 2025
Unprompted review
Reply from Millercare
Dear Tony,
Thank you so much for taking the time to leave us a fantastic 4-star review! We are truly delighted to hear about your positive experience with our Blackpool branch and our Service Department. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you have made several purchases from us and the service has been excellent from everyone. We will pass on your kind words to Dan, the service team and the Blackpool team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Best for mobility items
Bought a chair and the staff was first class both in shop and also delivery polite and friendly and when delivered were very considerate of both the chair and my property. Would recommend them 1st class
January 8, 2025
Unprompted review
Reply from Millercare
Dear Kath,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you bought a chair, with everyone being first class in the service you have received.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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The lads from millercare blackburn…
The lads from millercare blackburn turned up on time to deliver my single electric bed with headboard....they installed the bed with no issues...they were very tidy and courteous in everything they did and removed all the rubbish....
Thanks very much phill and jordanand kelly...you are a credit to millercare
Thanks again...
December 20, 2024
Unprompted review
Reply from Millercare
Dear Paul,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackburn branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the installation of your new adjustable bed went so well with the installation team of Phil and Jordan being very tidy, courteous and removed all of the rubbish . We will pass on your kind words to Kelly, Phil, Jordan and the Blackburn team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Just used the store in Oldham for the…
Just used the store in Oldham for the first time. Lady very helpful and informative
December 21, 2024
Unprompted review
Reply from Millercare
Dear Paul,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff in the branch was very helpful and informative. We will pass on your kind words to the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Went to Millercare for equipment…
Went to Millercare for equipment refresher training. Denise was an excellent trainer, very knowledgeable on all the products and had lots of valuable expertise which she shared effectively with the group. Will be back next year! Thanks again.
December 12, 2024
Unprompted review
Reply from Millercare
Dear Jen,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch following your training with Denise. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Denise provided such excellent training whilst showcasing our products. We will pass on your kind words to Denise as she always appreciates feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Wheelchair purchase
I have just purchased a wheelchair from Millercare. The staff were very helpful and informative. They have a large selection of mobility aids. They kindly offered to deliver an item to my home. I would use them again.
December 9, 2024
Unprompted review
Reply from Millercare
Dear Jan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our us. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you purchased a wheelchair and the staff were very helpful and informative. We will pass on your kind words to the team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Very Personalised service
Very Personalised service, a home visit arranged for the next working day, arrived on time as arranged with equipment to fit and demonstrate, very helpful and considerate to needs. Joanne was just great from start to finish, a very satisfied repeat customer
December 2, 2024
Unprompted review
Reply from Millercare
Dear Glennys,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne provided such a personalised service, a next-day home assessment and helped you with all of your needs. We will pass on your kind words to Joanne and the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
DAN came in to for some home service…
DAN came in to for some home service and had an excellent service done. Very professional and friendly. Job done within few minutes. Good job DAN
December 3, 2024
Unprompted review
Reply from Millercare
Dear customer,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan provided your service whilst being very professional and friendly. We will pass on your kind words to Dan and the Service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Miller are fitted a stairlift for me
Miller are fitted a stairlift for me , excellent job , engineer was experienced and there was no damage to wall etc , and it works perfectly, all done efficiently and promptly
November 26, 2024
Unprompted review
Reply from Millercare
Dear Joanne,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how they installed a stairlift doing an excellent job and it works perfectly. We will pass on your kind words to the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Utter incompetence
What went wrong ? Where to begin.
Sent out an inexperienced engineer to do a service on my wife's powerchair. He didn't even know how to take battery cover off. He even phoned another engineer. Still couldn't do it. He came back 2 days later with another senior engineer. Neither of them didn't know it had a gel battery . So had to order it . Don't know if engineers order them or somebody in store orders it in. They left the old gel battery on our front instead of taking it with them.
Another engineer should have come today Weds 20th Nov. Said he would call back in 30mins to hour time. Still waiting 4 hrs later. Wife has tried phoning him to find out what's happening. Surprise he is not answering his phone.
November 20, 2024
Unprompted review
Reply from Millercare
Dear Ivan,
We are genuinely disappointed to read your one-star review and to learn that we fell short of delivering the high standard of customer care we strive to provide.
Unfortunately, on this occasion, the manufacturer supplied the incorrect type of batteries, which meant they could not be fitted to your chair during the scheduled appointment. We sincerely apologise for any inconvenience this has caused.
I have spoken with our Service Centre Manager, who has confirmed that we are providing you with a loan powerchair today. We hope this will assist you in the meantime.
We have not heard from you and would like to discuss your concerns further, please do not hesitate to contact our Customer Service team at customerservice@millercare.co.uk or by calling 01254 356565. Our team would be happy to assist you in finding a resolution.
Thank you for bringing this matter to our attention, and we hope to restore your confidence in our service.
Kind regards,
Millercare Customer Service Team
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Staff at Heywood store were fantastic
Staff at Heywood store were fantastic, bought a chair at lunchtime and it was delivered by 2pm.
Thank you Julia and Alistair
November 19, 2024
Unprompted review
Reply from Millercare
Dear Tracy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia and Alasdair assisted you with a same-day delivery chair. We will pass on your kind words to Julia, Alasdair and the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Bought a scooter from here 4 months…
Bought a scooter from here 4 months ago, was blown away by the level of service at the time.
Had a problem with the arm on it yesterday, and gave them a ring, really thought and expected to be told to go through the insurance which i had purchased with it. Once again 5 star treatment off the lovely Julia who told me just call in with it which i did.
Nothing was too much trouble and Julia and Mark had it sorted in two minutes.
Please if you need advice and help with mobility issues use this company, such a pleasure to be treated like you matter
Thanks a million, your service skills are second to none..!!
November 18, 2024
Unprompted review
Reply from Millercare
Dear William,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia assisted you with a new mobility scooter and was able to help you with the arm. We will pass on your kind words to Julia and the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
It was made so straightforward
Called with My Mum for a Walking Aid. Easy parking at the back for Heywood Store & ramp into shop. 👍🏻 & Julia made it so easy suggesting immediately the right one. Fabulous service, knowledge & products. Left the shop with the new product so no waiting. Thank you Julia for today
November 18, 2024
Unprompted review
Reply from Millercare
Dear Andrea,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia helped you and your mum with a walking aid whilst providing fabulous service and knowledge. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
very nice man did a very good job…
very nice man did a very good job cleaned up after himself
November 18, 2024
Unprompted review
Reply from Millercare
Dear Wendy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the engineer was a very nice man, did a great job and cleaned up after himself. We will pass on your kind words to the Service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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JUST PURCHASED A POWER CHAIR FROM…
JUST PURCHASED A POWER CHAIR FROM MILLER CARE BLACKPOOL AND RECEIVED FANTASTIC SERVICE...THEIR AGENT (DOT) BROUGH 2 CHAIRS TO TRY WHICH DID NOT SUIT ME SO SHE CAME BACK TODAY WITH A POWER CHAIR WHICH IS PERFECT AND IS JUST WHAT i NEED. DOT WAS MOST INFORMATIVE HELPFUL AND A REAL PLEASURE TO DEAL WITH. i WPULF RECOMEND THEM 100%
November 14, 2024
Unprompted review
Reply from Millercare
Dear Robert,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackpool. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dot assisted you with a powerchair whilst providing you with such fantastic service. We will pass on your kind words to the Blackpool team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Amazing service from Julia at the…
Amazing service from Julia at the Heywood store - she accommodated our original enquiry for a scooter and preempted some additional needs we had and offered services for these needs
Thanks Julia x
November 12, 2024
Unprompted review
Reply from Millercare
Dear Joan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Julia was accommodating from your initial enquiry for a mobility scooter and provided you with additional needs. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
My Electric Wheelchair Service
My Electric Wheelchair needed servicing.
Dan the service engineer was brilliant.
Had the job done in minutes.
And a real nice and friendly guy to boot. ;)
November 11, 2024
Unprompted review
Reply from Millercare
Dear Mad Malc,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Dan the engineer servied your powerchair and did such a brilliant job. We will pass on your kind words to the Dan and the Service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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