We first went to the store on Crabtree street Della was wonderful showing us all the recliners, but she hadn’t got the 4 motor ones. We went to the shop in Oswaldtwistle where they have a good range e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough, especially John. He came out multiple times with power wheelchairs for me to try, all at no cost, even though he wasn't local. Nothing was ever too... See more
Company replied
Even though Richard was with other customers I was greeted and invited to wait and okayed to look around. Richard was very helpful showing me the products I had gone to buy and very thorough in hi... See more
Company replied
Julia was absolutely excellent – warm, welcoming, and incredibly helpful. We had a lovely chat, and she even offered me a cup of tea, which was such a thoughtful touch. She took the time to listen and... See more
Company replied
Company details
Written by the company
Specialist of mobility, disability and healthcare products. Incontinence Solutions, Wheelchairs, Stairlifts, Mobility Scooters, Adjustable Beds and Bathlifts.
Contact info
Millercare Service Centre Alexander House 38 Churchill Way, BB9 6RT, Lancashire, United Kingdom
- 0800 6528533
- contact@millercare.co.uk
- millercare.co.uk
4.8
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best of millercare Bolton Road breightmit onathan and Joanne do there upmost…
Jonathan and Joanne do there upmost best to find a solution for all there customers no matter what myself and my partner are really happy with the choices we've made with are mobility scooters so thank you to you both and the rest of the team.
January 9, 2024
Unprompted review
Reply from Millercare
Dear Lee,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bolton branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how the staff do their utmost to find a solution for our valued customers. We are really pleased that you and your partner are happy with your mobility scooters. We will pass on your kind words to the Bolton team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Very Helpful
Helpful in the store. No pressure to buy. Once we had chosen a chair for my dad, the salesperson offered to follow us back to my dad's to deliver the chair. This avoided having to make arrangements to be available on another day. Really helpful!
November 5, 2024
Unprompted review
Reply from Millercare
Dear Stephen,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Preston branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how you and your dad were provided with such excellent, no-pressure customer service whilst purchasing a chair. We will pass on your kind words to the Preston team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Anna was fabulous
Anna was fabulous, took time to explain and is clearly very knowledge.
November 2, 2024
Unprompted review
Reply from Millercare
Dear RCol,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Leyland branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Anna was fabulous whilst taking her time to explain everything. We will pass on your kind words to the Leyland team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Fenlake Chair
We would like to say to Joanne from your Oldham shop a big thank you my Dad said he felt like he’d had good old fashioned service, he was listened to and was able to make a decision without feeling pressured. When the chair was delivered both Joanne and Mark were really lovely. They didn’t rush my dad to get in an out of the chair they demonstrated it and even had time to talk about other things to dad too, making the whole experience from entering the shop to arranging deliveryand being delivered a very positive one. Thank you Donna and Barrie
October 24, 2024
Unprompted review
Reply from Millercare
Dear Mrs Mckiernan,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Joanne assisted you and your dad with a new chair. We will pass on your kind words to the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Great service. Went to shop on bury road bolton…
Went to shop on bury road bolton regarding bathlift we were a bit unsure but excellent advice and a home demo before we purchased.
Thank you
September 25, 2024
Unprompted review
Reply from Millercare
Dear Mr Groocock,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Bolton branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how they provided such excellent service with a bathlift with home demo. We will pass on your kind words to the Bolton team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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I had excellent emergency call out…
I had excellent emergency call out experience from Millercare Horwich.
My stairlift broke down and the engineer, named Aaron appeared within 30 minutes and sorted the problem.
He took the time to give us further information about the stairlift and making sure we were okay.
We can’t praise him enough for his work and reassurance, what a fine young man! Thank you so much for your prompt attention!
Well done Millercare, these engineers deserve much praise many thanks Carol and Ray👏👏👏👏👏👏
October 22, 2024
Unprompted review
Reply from Millercare
Dear C.A.Fryer,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's great to read how Aaron resolved the issue with your stairlift attending within 30 minutes whilst providing reassurance throughout the repair. We will pass on your kind words to Aaron and the Service team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Staff go above and beyond in customer service.
Today I visited the Oldham branch of Millercare, they couldn't do enough for us, they weren't pushy and trying to sell us the most expensive wheelchair. The ladies there Julia & Andrea knew by looking at my brother exactly what he needed to suit his needs, the visit was more about my brothers comfort than about the money. Delivery was in the day rather than having to wait weeks, my brother was given a demonstration and they checked he knew how to use the wheelchair safely before they left. I highly recommend the Oldham branch of Millercare they go above and beyond on customer service especially Julia & Andrea and I would like to thank them so much in understanding my brothers needs.
October 21, 2024
Unprompted review
Reply from Millercare
Dear Mark,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how the Oldham branch have supported you and your brother with a wheelchair with Julia and Andrea providing such exceptional customer service. We will pass on your kind words to Julia, Andrea and the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
A Company and staff with Integrity
Our introduction to Millercare started with a casual phone call on a Saturday morning when I explained the type of wheelchair we were looking for and why. I expected to be told, I will take your number and someone will ring you back on Monday. This did happen but not before the person answering the call listened to everything I had to say and all my conversation was written down carefully and precisely. I was told that all the information would be passed on to Kelly who would be contacting us on Monday and would come out as soon as possible and bring a wheelchair for us to try.
Kelly did contact us and sure enough she had all the information I had given on Saturday to hand and she immediately arranged an appointment with us. I was expecting to have to wait a few weeks and was very surprised she could actually do this for us on our first available convenient date, a couple of days.
When Kelly turned up she was like a breath of fresh air, she had no problem taking time to discuss everything in detail and to explain all the instructions for the chair, our Grandson (age 33) was tried in the chair and more precise measurements were taken. There was no sense of urgency or being pushed to buy and all our queries were answered with lots of other details and helpful information from Kelly. Within the week, the brand new chair had been tweaked to the exact measurments needed and was returned by Kelly for immediate use.
It was a pleasure to meet Kelly and to see her being knowledgeable and efficient in meeting our needs and we wouldn't hesitate contacting her again for any future purchases or recommending her to other families caring for disabled person.
October 16, 2024
Unprompted review
Reply from Millercare
Dear Harry,
Thank you so much for taking the time to share your wonderful experience with Millercare Blackburn! We’re thrilled to hear about your positive journey from the first call to receiving the perfect wheelchair for your grandson.
We’re delighted that Kelly could assist you so promptly and with such care. She is indeed a valued member of our team, and it’s fantastic to know that her knowledge, attentiveness, and dedication made a difference for you and your family. It’s our mission to make this process as seamless and supportive as possible, and your feedback affirms we’re on the right track.
Please don’t hesitate to reach out if there’s anything else we can help with in the future, and thank you for your trust and recommendation.
Warmest regards,
Millercare Customer Service Team
Not interested
My friend recently called them asking for assistance as his mobility scooter had broken down whilst shopping. They were not interested as he hadn't purchased it from them. Not very helpful or caring. I've now read your response and it's obvious you haven't read my comment properly. The scooter has now been recovered and repaired ( no thanks to you). I note your "after sales" comment which to me enforces the fact that your not interested in helping anybody that didn't purchase from you. No further discussion is necessary.
October 16, 2024
Unprompted review
Reply from Millercare
Dear Graham,
Thank you for updating your review and providing additional information.
Our Service and Repair Centre is always available to assist customers, regardless of where their mobility products were purchased, though there are some limitations on specific products we’re able to service and repair. While we do not offer a recovery service for mobility scooters, there are specialised insurance providers who handle this type of roadside assistance that we work with.
At Millercare, we aim to support anyone needing help with their mobility products. To further understand and address your experience, it would be helpful if you or your friend could provide the phone number you used to contact us.
Thank you for reaching out to our Customer Service Team. I hope our conversation provided some clarity regarding your initial review. We appreciate the chance to discuss your feedback and hope you found it beneficial, especially in reflecting on the experiences shared by your friend.
We are here to support you in any way we can. Please don’t hesitate to reach out if there is anything more we can do to assist.
Thank you again for your feedback, and please feel free to reach out if there’s anything we can assist with further.
Warm regards,
Millercare Customer Service Team
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Oldham Millercare brilliant
I took my mum to the Oldham Millercare store today (17/10/14). We were supported by a lovely lady called Julia. Julia was polite, friendly and patient. My mum needed to purchase a walker. We purchased the walker on our first visit. Would definitely recommend this store. A very person centred approach from Julia. Thank you
October 17, 2024
Unprompted review
Reply from Millercare
Dear Christopher,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oldham branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Julia supported you and your mum with a walker whilst being polite, friendly and patient. We will pass on your kind words to Julia and the Oldham team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent service
Excellent service. We had to travel a considerable way to find a store which held a variety of lightweight wheelchairs to try. Christine was very knowledgeable, patient and attentive to our daughter’s needs. Highly recommended. Thank you
September 28, 2024
Unprompted review
Reply from Millercare
Dear Gillian,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Oswaldtwistle branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Christine was very knowledgeable, patient and attentive whilst assisting you and your daughter with a lightweight wheelchair. We will pass on your kind words to Christine and the Oswaldtwistle team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
I Became a New Customer of Millercare Mobility
I recently became a New Customer
Of Millercare Mobility Specialists. The Customer Service has been Excellent & within a Short Time, management had Arranged for My Powered Wheelchair to Be Fixed by a Millercare Engineer.
A Customer Service Centre Representative Today Delivered
My New Battery Charger as Family
Are visiting & I Need Wheelchair to manouver Around my Home.
Thanks Appreciated.
September 29, 2024
Unprompted review
Reply from Millercare
Dear Tracy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with us since becoming a customer. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how the customer service has been excellent with every interaction with us. We will pass on your kind words to the management team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Hello I have just had a lovely…
Hello I have just had a lovely gentleman come and do the annual check for my mobility scooter. His name was Dan. He was in the area and wanted to know if he could come today instead of my scheduled appointment next week, which I was glad about. He was extremely friendly, and helpful in every way. He showed me how I could tighten up my mirrors etc to suit my needs. He also took the scooter apart to clean it. Not that it needed too much. He said it looked nearly new even though it’s four years old. He polished it and it looks like it’s just come out of a show room. I’d like to thank Millercare for their customer service and for sending such a nice man to service my scooter. I would highly recommend him to anyone
September 26, 2024
Unprompted review
Reply from Millercare
Dear Jules,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Dan serviced your mobility scooter earlier than booked in whilst he was in the area whilst being extremely friendly and helpful. We will pass on your kind words to the Dan and the Service Centre team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Excellent service
Excellent service. engineer phoned and gave 30 mins notice. on arrival he fixed the problem in 5 minutes would highly recommend
September 22, 2024
Unprompted review
Reply from Millercare
Dear David,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how our engineer provided notice prior to arrival and fixed your problem. We will pass on your kind words to the Service Centre team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
A chap named Dan came today to change…
A chap named Dan came today to change the batterys on my mobility scooter, I would just like to say what a lovely person he was .Very efficient service
September 20, 2024
Unprompted review
Reply from Millercare
Dear Dorothy,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Dan changed the batteries on your mobility person whilst providing such efficient service. We will pass on your kind words to Dan and the Service Centre team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Millercare Excellent Service
I would highly recommend this company.
My mobility scooter which is 10 years old required repairing and I contacted them and I was put through to the service department nearest to me. They asked me to send a photo off the scooter and I was contacted on the same day saying that an engineer would come the following day.
The engineer arrived, whose name was Dan, and he was extremely polite and efficient. Any time he found a problem he would come and tell me and the cost. He repaired my scooter and also gave it a service.
An excellent and efficient company.
September 12, 2024
Unprompted review
Reply from Millercare
Dear Nigel,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Service Centre. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Dan repaired your mobility scooter whilst being extremely polite and efficient. We will pass on your kind words to the Service Centre team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Excellent service, highly recommended!
We have used your services on a few occasions. On this occasion we went to your shop in Heywood. We were met by Julia and we were enquiring about a lifting chair for my father. Julia showed us a chair and explained that the size could be increased for a taller person. Julia showed us the fabric options for the chair. There was no sales pressure. We asked for delivery and Julia was able to organise this. The delivery operative was helpful, friendly and was able to explain the operation of the chair and how to assemble it. We are very grateful that everything worked out exactly as planned. If we have any needs in this area in the future you will certainly be our first point of contact. We would like to thank Julia for her extended help and attention to detail.
July 19, 2024
Unprompted review
Reply from Millercare
Dear Gillian,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Heywood branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Julia has assisted you and your father with a new rise and recline chair. We will pass on your kind words to the Heywood team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
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Millercare Blackburn.
Millercare Blackburn.
Kelly was fantastic today, very helpful, explained everything. Showed a really understanding of what we needed.
September 11, 2024
Unprompted review
Reply from Millercare
Dear Christine,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Blackburn branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read how Kelly was fantastic, very helpful, explained everything and showed a really understanding of what you needed. We will pass on your kind words to the Blackburn team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Wonderful Wigan
Went to the Wigan store today after the fiasco at Warrington. What a difference, the staff were amazing and nothing was to much trouble. I got the perfect scooter for what I needed. Thank you so much for all of your help.
August 27, 2024
Unprompted review
Reply from Millercare
Dear Paul,
Thank you so much for taking the time to leave us a fantastic 5-star review! We are truly delighted to hear about your positive experience with our Wigan branch. Your feedback means the world to us and serves as a great source of motivation for our team.
It's wonderful to read they provided such excellent customer service and provided you with the perfect mobility scooter. We will pass on your kind words to the Wigan team as they always appreciate feedback from our valued customers.
Should you have any further questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to provide you with the best possible service and ensure your satisfaction. Once again, thank you for choosing Millercare and for sharing your positive experience.
We look forward to serving you again in the future.
Best regards,
Millercare Customer Service Team
Amazing help
I went to the Leyland branch today. I met a lovely lady who works between Leyland and Southport store and gentlemen who usually work out of the Southport store (he was he manager).
I went in not wanting to really like anything and being quiet against the idea of having a wheelchair of any kind. After trying out a few weeks chatted about why it was possibly needed and how to look at it as a whole picture. I can out feeling overwhelmed by these amazingly positive people who really don't know the amazing impact they have had. I am new to my diagnosis and struggling to cope with it not wanting to not be able to do the things I love. I'm more confident in my choice now and will be returning to get their help and advice. They put all their effort into helping me feel comfortable and not just pushing for a sale I clearly wasn't ready for. I am now full clued up on what is out there and what actions to take to help it work for me. I am truly grateful.
August 24, 2024
Unprompted review
Reply from Millercare
Dear Mrs Lindsey Pike,
Thank you so much for sharing your experience at our Leyland branch. We are incredibly touched by your kind words and thrilled to hear that our team was able to provide the support and understanding you needed during what we know is a challenging time. Our goal is always to help our customers feel confident and informed, and it means the world to us that we could assist you in a way that made a positive impact.
We look forward to welcoming you back and continuing to support you on your journey. If there's anything more we can do, please don't hesitate to contact us.
Thank you again for your trust and for choosing us.
Warm regards,
Millercare Customer Service Team
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