Mill Timber Direct Reviews 493

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff, from the ordering process to delivery. Many appreciate the quality of the products, particularly the timber, and find the prices to be very competitive, often better than other retailers. The delivery service is frequently mentioned as prompt, efficient, and customer-focused, with drivers often going the extra mile to place items exactly where needed. However, some customers experienced issues with product quality, noting instances of warped, split, or moldy timber, and a few received products that were not fit for purpose. A small number of people also reported delays in delivery or receiving incorrect items, and some found the communication regarding delivery times could be improved.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the helpful and friendly... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, whether online or... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

Service

Reviewers consistently express satisfaction with the service. Customers highlight the ease of ordering,... See more

Based on these reviews

Rated 5 out of 5 stars

Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... See more

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Rated 5 out of 5 stars

Dealt with Mill Timber Direct for a number of orders and deliveries. Absolute first class service on every level, and quality products, together with great prices. Would highly recommend them, you won... See more

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Rated 5 out of 5 stars

Consistent phone calls with order updates. What I ordered wasn’t in stock but they were completely honest and kept me in the loop from the off. Genuine service instead of blags for sales. It was ref... See more

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Rated 5 out of 5 stars

The ordering process was quite straight forward for someone who hasn't ordered timber before. Very helpfully, they called me before confirming my online order to go through what I would need and sugg... See more

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Rated 5 out of 5 stars

Ordered Monday night and delivered first thing Friday morning. Driver was great and carried everything onto the front garden. Much cheaper than the likes of B&Q and Wickes and a good bit cheaper than... See more

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Rated 5 out of 5 stars

Easy to order, great service, reasonably priced, arrived as confirmed, driver friendly and helpful in putting timber where I needed it, will be back for more shortly :-)

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Rated 5 out of 5 stars

Timber arrived a day earlier fine by me Delivery guy placed it exactly here I wanted Very Good quality timber best price on the internet I could find so well happy

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Rated 5 out of 5 stars

Great service again , delivery driver even stacked timber well out of the way on our drive so we could park on drive when we returned home ,thanks very much

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Rated 5 out of 5 stars

Friendly Customer Service (Sales Team)...easy to place order online. Competitive pricing and free delivery in my postcode as order was over £270. Have used them again and would recommend them to other... See more

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Rated 5 out of 5 stars

The website was easy to navigate. The process were competitive. The delivery was smooth and very customer focused and the wood delivered seems to be of high quality. I fully intend to use this company... See more

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Rated 5 out of 5 stars

Delivered with care, I received what I ordered, I have been looking around for wooden fascia boards and couldn’t find any, Mill Timber didn’t disappoint.

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Rated 5 out of 5 stars

Really good service from ordering through to delivery. Quickly dealt with a defective piece of timber and replaced. Would definitely use again. Thank you.

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Rated 5 out of 5 stars

The staff at mill timber were very good keeping in touch with regard to my order and made sure I had it promptly when they realised I hadn’t had my order. Excellent service very pleased

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Rated 5 out of 5 stars

Excellent products and service. Delivery driver carried timber to rear of property and was very helpful. Will definitely use again. Thank you.

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Rated 5 out of 5 stars

Great pleasant people to deal with. All wood ordered was very good quality with no cracks or chips out of any pieces. Would highly recommend them from quality of products to price and speed of deliver... See more

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Rated 5 out of 5 stars

I am very happy with the trellis and posts that I ordered and I think it was a very good price. A big thank you to the young man who delivered my order who was kind and very helpful. I will certainly... See more

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Rated 5 out of 5 stars

Mon timber Cardiff top quality treated fencing materials with online ordering, click & collect & delivery options with free delivery when spending +£200. Very helpful staff in store & delivery drivers... See more

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Rated 5 out of 5 stars

The company’s website was easy to navigate and priced very competitively. I was informed of the delivery date and the timber arrival a few days later and in good order.

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Rated 5 out of 5 stars

Drove down to Newport branch and easy pick up, wood was in good condition, essentially everything went as expected.

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Rated 1 out of 5 stars

Ordered timber L trim to cover corners on shed.... Website says in stock, expected delivery 7 to 10 days.....called about my order on 2 occasions, told of new delivery dates, both of which have now pa... See more

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Rated 5 out of 5 stars

My order sent really quickly. The driver they used also was amazing as I was at the back garden and didn't hear him, so he called me and was kind to help me put the wood where I needed to be.

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Rated 5 out of 5 stars

easy website to navigate and order. Delivery quick and on time. Driver drive polite and helpful, offloaded into front garden.

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Rated 5 out of 5 stars

Great service Very reasonably priced Speedy delivery Very friendly and helpful staff ••••••••Customer for life•••••••••

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Rated 5 out of 5 stars

Friendly and helpful staff, offered an option of alternative product to the one I ordered because of time scale,

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Rated 5 out of 5 stars

I've been buying quality wood and fixings from here for years, no place better, friendly staff and a good price for good timber. What's not to like?.

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Rated 5 out of 5 stars

Great company amazing service really helped me out when I got stuck in a pickle highly recommend

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Rated 1 out of 5 stars

Bought 2 floor joists which was supposed to be dried . The timber was supplied was bowed , soaked in water and covered in black mould . Had to buy more wood from another supplier

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Rated 5 out of 5 stars

Great company. So helpful when buying materials. Friendly staff and great service. Will definitely use again.

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Rated 5 out of 5 stars

Easy to order very good quality gate and quick and prompt delivery pleased with the drive very helpful and polite

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Rated 5 out of 5 stars

Everything you need to transform your garden and house. Great products at a great price. Friendly staff always willing to help. Highly recommend shopping here

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Rated 5 out of 5 stars

Once again, the help from Cardiff has been great. They were happy to arrange a collection for a return although in the end I kept and used the goods.

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Rated 5 out of 5 stars

Excellent quality, easy to order on their website and delivered exactly when they stated they would.

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Rated 5 out of 5 stars

Always get what you want at a good price and never waiting long for delivery

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Rated 5 out of 5 stars

Good prices for good quality treated wood. Delivery pre advised & on schedule

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Rated 1 out of 5 stars

Ordered 3x poles which cost £40 to deliver… poles arrived split, spoke to someone who could barely hang a sentence together. 3 more poles arrived split- again split so refused. Now awaiting refund.... See more

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Rated 5 out of 5 stars

Very helpful, reasonable price, delivered on time. What more do you want.

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Rated 5 out of 5 stars

Completely hassle free experience, everything I needed and at a competitive price and a great delivery service, thanks.

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Rated 2 out of 5 stars

I ordered 100 pieces of 25mm x 50mm which were picked up in 10 pre-banded bundles of 10. As they were pre banded, my builder couldn’t inspect them, but I did as soon as they were delivered. Of the 1... See more

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Rated 5 out of 5 stars

Easy to order, prompt delivery, second gate so pleased with first!!

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Rated 5 out of 5 stars

Excellent quality, very helpful delivery driver. Will be using Mill Timber as a default going forward.

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Rated 3 out of 5 stars

I choose mill timber as they are across the road from my house. Seemed easy enough for them to deliver quickly. I payed for delivery (£10) which I was willing to pay as I couldn't have carried my... See more

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Rated 4 out of 5 stars

The ordering process was great, it was nice to get an email about the delivery day but no time slot, which as it turned out was OK as the delivery came mid morning. I can imagine someone staying in al... See more

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Rated 5 out of 5 stars

All really good for a really good price. Will defiantly use again for other projects .

Company replied


Company details

  1. Lumber Store
  2. Building Materials Supplier
  3. Firewood Supplier
  4. Landscaping Supply Store
  5. Plywood Supplier
  6. Wood Supplier

About Mill Timber Direct

Written by the company

A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area.  Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.

Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.

Open to both trade and the public we supply a range of high quality timber and building materials:

  • Fencing timber: featheredge boards, fence panels, fencing accessories etc.
  • Wooden garden gates, handmade in Cornwall
  • Garden sleepers including reclaimed sleepers and oak sleepers
  • Timber decking and decking accessories
  • Handcrafted, heavy duty garden furniture
  • Sawn timber in a range of sizes for construction, landscaping & DIY projects
  • Claddings
  • Mouldings, skirtings, architraves
  • Graded timber carcassing
  • Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
  • Hardwoods
  • Building accessories: hardware, fixings, hand tools & essentials

Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.

You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

493 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

No quibble replacement

One of the two items was delivered slightly damaged. No quibbles. Returned on the truck and a replacement/repaired item delivered a few days later.

January 13, 2026
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Reply from Mill Timber Direct

Hi Neal. Again, we apologise that some of your items arrived damaged. Thank you for your review and we hope to see you again soon! Best regards, Mill Timber Direct

Rated 5 out of 5 stars

Delivery experience brilliant

Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, and placed it exactly where it was wanted. This item was described as flat packed, however it was fully built. They both are a credit to Mill Timber Direct. Thankyou a very satisfied customer, and will not hesitate to order again in the future.

January 10, 2026
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Reply from Mill Timber Direct

Hi Roger, thank you for leaving such positive feedback! It really is fantastic to hear and I will pass your comments on to Peter and Anthony in our Crumlin branch. Hope to see you again soon. Kind Regards, Mill Timber Direct.

Rated 5 out of 5 stars

Wood

Great service

January 9, 2026
Unprompted review
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Reply from Mill Timber Direct

Thank you very much for sharing your review of our service, Adam. We hope to see you back on the site soon. All the best, Mill Timber Direct

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, offered an option of alternative product to the one I ordered because of time scale,

December 12, 2025
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Reply from Mill Timber Direct

Hello Paul. Thank you for sharing your good experience with us. All the best, and hope to see you on the next order. Mill Timber Direct

Rated 5 out of 5 stars

Easy experience

Easy experience. Gentleman who dropped the stuff off was helpful and friendly.

December 28, 2025
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Reply from Mill Timber Direct

Hi Andrew. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct

Rated 5 out of 5 stars
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Reply from Mill Timber Direct

Thank you for taking the time to review us Daniel, that is good to hear. We hope to see you again soon! Have a great day, Mill Timber Direct.

Rated 5 out of 5 stars

Batten

First time at mill timber will use again thanks tipping down and one worker came out to help me

November 26, 2025
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Reply from Mill Timber Direct

Hi Jason. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct

Rated 5 out of 5 stars

Very reasonable prices/delivery

Very reasonable prices/delivery. Friendly guys at Cardiff

November 24, 2025
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Reply from Mill Timber Direct

Hi Calvin. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct

Rated 5 out of 5 stars

Helpful, straightforward and friendly.

The ordering process was quite straight forward for someone who hasn't ordered timber before. Very helpfully, they called me before confirming my online order to go through what I would need and suggest changes.
The delivery was on time and both the driver and Steve at the depot we're really helpful and friendly.

November 24, 2025
Unprompted review
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Reply from Mill Timber Direct

Thank you for taking the time to leave your review; you were served by our Mon Timber Cardiff branch and I'll pass on your great feedback. Best Regards, Mill Timber Direct

Rated 5 out of 5 stars

Excellent service

Excellent service, would recommend

November 12, 2025
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Reply from Mill Timber Direct

Thank you for taking the time to review us Gareth, it's much appreciated.

Rated 5 out of 5 stars

Mon timber Cardiff top quality treated…

Mon timber Cardiff top quality treated fencing materials with online ordering, click & collect & delivery options with free delivery when spending +£200. Very helpful staff in store & delivery drivers at point of delivery. Cannot fault anything

November 6, 2025
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Reply from Mill Timber Direct

That's fantastic to hear, thank you for taking the time to feedback and I will pass on to Mon Timber Cardiff. Have a great day! Kind Regards, Mill Timber Direct.

Rated 5 out of 5 stars

Excellent quality

Excellent quality, easy to order on their website and delivered exactly when they stated they would.

October 13, 2025
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Reply from Mill Timber Direct

Hi Rachel. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct

Rated 5 out of 5 stars

Honest and genuine

Consistent phone calls with order updates. What I ordered wasn’t in stock but they were completely honest and kept me in the loop from the off. Genuine service instead of blags for sales. It was refreshing.

It was frustrating that they didn’t have what I needed exactly when I needed it but the service was first class, delivery prompt when they received it and quality beading without any nasty bends like many larger business have. Thank you Mill Timber, keep up the great work

October 26, 2025
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Reply from Mill Timber Direct

Hi Norman, thank you for such a positive review, we really do appreciate your feedback, which I'll pass on to Mon Timber Crumlin who fulfilled your order. Have a great day and we hope to see you again soon.

Rated 4 out of 5 stars

Garden fence

Good helpful staff. good quality timber at a fair price. Would benefit from having named day delivery.

October 16, 2025
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Reply from Mill Timber Direct

Hi Neil. Thank you for leaving a review and we are glad you were happy with the quality of the timber. The delivering branch did email you with a delivery date and we apologise if this was not received. Kind Regards, Mill Timber Direct

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