Banner for Mindbody

Mindbody Reviews 

2,049
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 954 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach during onboarding. Many highlight the exceptional customer service and quick response times, noting thorough guidance that made the user experience smooth and easy to understand, leaving them feeling well-supported and confident. However, some customers noted issues with the service, describing the onboarding process as disorganized, delayed, or not meeting expectations. A few others found customer support unhelpful, leading to long wait times or inconsistent information. Additionally, some reviewers found the software complicated and not user-friendly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, particularly praising the onboarding process and the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the exceptional support... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the helpfulness and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alicia Carcamo did a wonderful job walking us through the whole process and was very patient postponing some of our meetings until we were ready. An excellent communicator with exactly what we needed... See more

Company replied

Rated 5 out of 5 stars

Ingrid Ortiz was instrumental in helping us navigate a new MB function. She was able to break it down into bite size, manageable sections. She was very knowledgable and was able to help us determine... See more

Company replied

Rated 5 out of 5 stars

Iris did a fantastic job training our team at Sydney Pole on Attentive. She was friendly, knowledgeable, and always happy to answer our questions, making each session engaging and easy to follow.... See more

Company replied

Rated 5 out of 5 stars

Great experience! Alicia was my onboarding specialist and she is beyond helpful, patient, attentive and professional! If she lived closed by, I would want to hire her! I use MIndbody in my personal li... See more

Company replied


Company details

  1. #153 of 354 best companies in Software Company

Written by the company

Mindbody is the all-in-one business management platform built specifically for fitness studios, gyms, and wellness businesses. From scheduling and booking to payments and marketing, everything you need to run and grow your business lives in one place. No juggling multiple tools. No gaps in your workflow. Just a smarter, simpler way to manage your business every day. Whether you're running a single boutique studio or managing multiple locations, Mindbody scales with you. With a branded mobile app, AI-powered features, and a dedicated support team in your corner, you'll have everything you need. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.

Our Capabilities

Written by the company

Mindbody app
Connect your business to 3M+ active users searching, booking, and buying right now. Surface deals and let clients new clients easily locate you. More visibility means more more revenue.
Branded app
Create a custom booking environment. Encourage clients to book, buy, and manage their accounts or memberships on the go. This convenient add-on gives you the benefits of a custom app without the hassles or cost of custom development.
Scheduling
Managing classes and appointments is simple with Mindbody's scheduling tools and Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every booking touchpoint. Fewer no-shows, fewer gaps, and a whole lot less back-and-forth.
Payments
Integrated payment processing built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently with everything in one place, even on the go with the Mindbody Business app.
Smartdesk
Never miss a client again. With SmartDesk you can drive sales, answer questions and embrace automation-first customer experience—all while your team is busy working with clients IRL.
Business Reporting
Make data-driven decisions, faster. Get metrics and analytics on everything from sales to clients to payroll to staffing—giving you the power to make real-time adjustments that drive growth.

Contact info

More revenue. More clients. More growth.

No one can grow your business like Mindbody's all-in-one solution.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,049)

1,013 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional team

Very professional team. They explain everything very well. They are always on time with the calls.

June 25, 2026
Mindbody logo

Reply from Mindbody

We're delighted to hear that our team clearly explained everything and was always on time for your calls. Thank you for your positive feedback!

Rated 1 out of 5 stars

honestly seems like a nightmare

honestly seems like a nightmare, I was sold on it was manageable, stress free…first off the women who sets the orientation is a joke. Helpless and waisted my time 3 times. It’s 2026 why am I having orientation w a person who’s unhelpful just to share her screen and show me tabs I ALREADY SEEN. I don’t know if getting this is a good idea, can I speak to someone I think i’d like to cancel this software it’s not what I imagined.
Asap, thanks.

June 26, 2026
Mindbody logo

Reply from Mindbody

We are truly sorry to hear about your frustrating experience with the orientation process and the unhelpful assistance you received. We are committed to improving our services and one of our team members will reach out to discuss your situation further and explore your options.

Rated 5 out of 5 stars

Bianca was very helpful and clearly…

Bianca was very helpful and clearly explained the steps.

June 24, 2026
Mindbody logo

Reply from Mindbody

We're so happy to hear that our Customer Success Manager provided such clear and helpful assistance. We appreciate you sharing your positive experience with us!

Rated 3 out of 5 stars

The software is amazing and has lots of…

The software is amazing and has lots of good functions and capabilities. The on board was not great. It takes 4 weeks, it says its for them to do things in the backend, but I was doing most of it and waiting.

June 24, 2026
Mindbody logo

Reply from Mindbody

We appreciate your positive feedback on our software's capabilities. We are sorry to hear about your onboarding experience and the extended timeline. We are always working to improve this process.

Rated 5 out of 5 stars

Evan is very patient and clear and…

Evan is very patient and clear and helpful.

June 26, 2026
Mindbody logo

Reply from Mindbody

We are so happy to hear that you had such a positive experience with our Customer Success Manager! Your feedback is greatly appreciated.

Rated 5 out of 5 stars

I've had a great experience working…

I've had a great experience working with Evan Lohmann. He's been helping us implement new strategies within Mindbody to continue growing our business, and the entire process has been smooth from start to finish. He explains everything clearly, is extremely professional, and always takes the time to answer our questions. I highly recommend working with Evan if you're looking to get the most out of Mindbody.

June 26, 2026
Mindbody logo

Reply from Mindbody

We're delighted to hear about your great experience and that our Customer Success Manager has been instrumental in helping you implement new strategies. We appreciate your kind words and are glad the process has been smooth!

Rated 4 out of 5 stars

The marketing team was helpful

The marketing team was much more informed and helpful than the 'onboarding' team. Once I got passed the first bumps in the road of working with Mindbody, it has definitely smoothed out.
The last rep really took the time to listen to my questions and support me where I needed it.
(The first ones seemed like they were going through a required checklist even if it didn't apply to me.)

Looking forward to seeing if Mindbody supports my business the way I'm hoping. I'm much more hopeful now then I was at the start. If you've signed up and you're frustrated, just stick with it until you make it through the entire beginning process. It gets better.

June 25, 2026
Mindbody logo

Reply from Mindbody

We appreciate you sharing your experience with us. We are glad to hear that things have smoothed out and that our team was able to provide the support you needed. We understand your initial frustrations and value your candid feedback regarding the onboarding process. We are committed to ensuring a consistently helpful experience for all our clients. We are optimistic that our services will continue to meet your expectations and support your business goals. Thank you for your patience and for sticking with us.

Rated 5 out of 5 stars

Ricardo was amazing to work with

Ricardo was amazing to work with, He always answered our questions and prepped us for our business!

June 26, 2026
Mindbody logo

Reply from Mindbody

We're delighted to hear that you had such a positive experience with our team member! It's wonderful to know that your questions were answered and that you felt well-prepared. Thank you for sharing your feedback!

Rated 5 out of 5 stars

The specialists who have helped me…

The specialists who have helped me along the way to becoming familiar with Mindbody have been stellar.

June 25, 2026
Mindbody logo

Reply from Mindbody

We're delighted to hear that our specialists have been stellar in helping you become familiar with our system. Thank you for your kind words!

Rated 5 out of 5 stars

Great Experience!

Great experience! Alicia was my onboarding specialist and she is beyond helpful, patient, attentive and professional! If she lived closed by, I would want to hire her! I use MIndbody in my personal life and so I trust that it's going to be a great add on for marketing with our business!

June 25, 2026
Mindbody logo

Reply from Mindbody

We're so happy to hear about your great experience! We appreciate your positive feedback and are glad our team was so helpful and professional. We're confident it will be a great addition to your business!

Rated 5 out of 5 stars

Reformd Pilates Kings Park is such a…

Reformd Pilates Kings Park is such a great full body experience- good for body and mind

June 26, 2026
Unprompted review
Mindbody logo

Reply from Mindbody

We're so glad you enjoyed your experience with us and our customers! Thank you for your kind words.

Rated 5 out of 5 stars

Working with Bianca has been such a…

Working with Bianca has been such a gift. She immediately understood how time‑consuming Attentive marketing can be and how challenging it is to manage as a small business owner who’s also running the day‑to‑day operations and caring for clients. She never made me feel behind or overwhelmed — she met me exactly where I was.

Bianca put together the most beautiful, thoughtful journeys for my Attentive flows. They were organized, on‑brand, and created in a way that actually supports my business instead of adding more to my plate. I felt so supported and understood throughout the entire process.

If you’re a busy business owner trying to navigate Attentive or Mindbody marketing, Bianca is truly exceptional.

June 24, 2026
Mindbody logo

Reply from Mindbody

We are so glad to hear our Customer Success Manager made such a positive impact on your business. It is wonderful to know we could help simplify your marketing efforts and provide valuable assistance. Thank you for sharing your kind words.

Rated 5 out of 5 stars

I am loving working with David

I am loving working with David. He is patient, kind, and gets right to the point. I am not super tech savvy and he makes the information digestible.

June 23, 2026
Mindbody logo

Reply from Mindbody

We're so glad to hear you're having such a positive experience! It's wonderful that your Senior Customer Success Manager is making things digestible for you. Thanks for sharing your feedback!

Rated 5 out of 5 stars

Lais was an incredible onboarding…

Lais was an incredible onboarding trainer and welcomed any questions I had. She was thorough and showed me all the resources available!

June 18, 2026
Mindbody logo

Reply from Mindbody

We're so pleased our trainer provided a thorough and welcoming onboarding experience, showing you all available resources! Thanks for your feedback!

Rated 5 out of 5 stars

Juan was great

Juan was great, so easy to understand and was so helpful with our transfer from different platform

June 22, 2026
Mindbody logo

Reply from Mindbody

We are so happy to hear our team member was helpful with your transfer. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Happy

Overall experience was great and informative. Only suggestion would be to offer a fast track method for experienced customers.

June 17, 2026
Mindbody logo

Reply from Mindbody

We're glad you enjoyed your experience and appreciate your suggestion. Thank you for your feedback!

Rated 5 out of 5 stars

Very professional

Recardo was my Trainer very professional knowledgeable, friendly patient he exactly knows what he’s doing. Very happy with this training.

June 24, 2026
Unprompted review
Mindbody logo

Reply from Mindbody

We're so happy to hear you had such a positive training experience! We appreciate your kind words about our team.

Rated 5 out of 5 stars

Samantha Ndungu was absolutely amazing

Samantha Ndungu was absolutely amazing! She went above and beyond during my session, taking the time to answer all of my questions and making sure everything was set up correctly. She was knowledgeable, patient, and incredibly helpful throughout the entire process. Her professionalism and dedication made the experience smooth and stress-free. Thank you, Samantha, for the outstanding support and excellent customer service!

June 24, 2026
Unprompted review
Mindbody logo

Reply from Mindbody

We're so happy to hear about your amazing experience! It's wonderful to know that our team member was knowledgeable, patient, and incredibly helpful, ensuring everything was set up correctly. We appreciate you sharing your positive feedback.

Rated 1 out of 5 stars

If you are thinking about using Mindbody please read this first

If you are thinking about using Mindbody for your business.....let me help you:
1. Get a comfortable chair and ear buds as you WILL BE ON A PHONE FOR AT LEAST 2-3 HOURS PER ISSUE
2. Ask your doctor for blood pressure medication since YOU WILL HAVE HIGH BLOOD PRESSURE 100%
3. Get ready to hear tons of apologies "SINCE OUR TEAM IS STILL WORKING ON THE ISSUE"
4. Don't bother with the so called "reports" since everyone you look at WILL GIVE YOU A DIFFERENT NUMBER!
5. Buy extra memory for your computer as it will be flooded with phone call summaries THAT REALLY DON'T SAY ANYTING other than WERE WORKING ON IT
6.Spotty mobile phone app that still doesn't let you perform all the actions you WOULD BE EXPECTING TO BE ABLE TO DO
So to summarize.......go with something else

June 24, 2026
Unprompted review
Mindbody logo

Reply from Mindbody

We appreciate you taking the time to share your detailed feedback. We are truly sorry to hear about the significant challenges you've encountered with our service, particularly regarding support wait times, reporting inconsistencies, and mobile app functionality.

Please send us an email or submit your information requested here so we can review your account to ensure this is resolved promptly and to prevent similar issues for others.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look