Alicia Carcamo did a wonderful job walking us through the whole process and was very patient postponing some of our meetings until we were ready. An excellent communicator with exactly what we needed... See more
Company replied
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Review summary
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Ingrid Ortiz was instrumental in helping us navigate a new MB function. She was able to break it down into bite size, manageable sections. She was very knowledgable and was able to help us determine... See more
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Iris did a fantastic job training our team at Sydney Pole on Attentive. She was friendly, knowledgeable, and always happy to answer our questions, making each session engaging and easy to follow.... See more
Company replied
Great experience! Alicia was my onboarding specialist and she is beyond helpful, patient, attentive and professional! If she lived closed by, I would want to hire her! I use MIndbody in my personal li... See more
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Company details
- #152 of 355 best companies in Software Company
Written by the company
Mindbody is the all-in-one business management platform built specifically for fitness studios, gyms, and wellness businesses. From scheduling and booking to payments and marketing, everything you need to run and grow your business lives in one place. No juggling multiple tools. No gaps in your workflow. Just a smarter, simpler way to manage your business every day. Whether you're running a single boutique studio or managing multiple locations, Mindbody scales with you. With a branded mobile app, AI-powered features, and a dedicated support team in your corner, you'll have everything you need. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.
Our Capabilities
Written by the company
- Mindbody app
- Connect your business to 3M+ active users searching, booking, and buying right now. Surface deals and let clients new clients easily locate you. More visibility means more more revenue.
- Branded app
- Create a custom booking environment. Encourage clients to book, buy, and manage their accounts or memberships on the go. This convenient add-on gives you the benefits of a custom app without the hassles or cost of custom development.
- Scheduling
- Managing classes and appointments is simple with Mindbody's scheduling tools and Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every booking touchpoint. Fewer no-shows, fewer gaps, and a whole lot less back-and-forth.
- Payments
- Integrated payment processing built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently with everything in one place, even on the go with the Mindbody Business app.
- Smartdesk
- Never miss a client again. With SmartDesk you can drive sales, answer questions and embrace automation-first customer experience—all while your team is busy working with clients IRL.
- Business Reporting
- Make data-driven decisions, faster. Get metrics and analytics on everything from sales to clients to payroll to staffing—giving you the power to make real-time adjustments that drive growth.
Contact info
651 Tank Farm Rd., 93401, San Luis Obispo, United States
- mindbodyonline.com
More revenue. More clients. More growth.
4.4
Excellent
2K reviews
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Great customer service and good grasp…
Great customer service and good grasp on our business needs
June 23, 2026
Reply from Mindbody
We're glad to hear we met your needs! Thank you for your kind words.
Maria Nadal was extremely patient and…
Maria Nadal was extremely patient and helpful when teaching and helping with setup.
June 23, 2026
Reply from Mindbody
We're so glad our Customer Success Manager could assist with your setup. We appreciate your kind words!
Fernanda was very helpful with…
Fernanda was very helpful with providing me all information about Samrtdesk and Attentive. She explained the whole process and it is easy to navigate
June 19, 2026
Reply from Mindbody
We're glad our Customer Success Manager was so helpful in explaining the process and making it easy to navigate. We appreciate your positive feedback!
I love it and it's the best decision I…
I love it and it's the best decision I made for my business
June 19, 2026
Reply from Mindbody
We are so glad to hear this was a great decision for your business! Thank you for your feedback!
Reply from Mindbody
We are so glad we could assist you. Thanks for your feedback!
Our MindBody Senior Customer Success…
Our MindBody Senior Customer Success Manager, David Zarate, provided exceptional service and went above and beyond to advocate for our small business, Blue Canoe Yoga.
David took the time to understand the unique needs of our business and guided us through the Attentive setup process with patience and expertise. Rather than offering a one-size-fits-all solution, he listened carefully to our goals, helped us identify the features that would best support our growth, and ensured we felt confident using the platform.
He then successfully helped secure a reduced fee structure, making the platform much more accessible for us to help grow our clientele. David's ongoing support and advocacy to secure a more affordable pricing structure demonstrated a genuine commitment to our success as a small business.
His responsiveness, professionalism, and genuine commitment to supporting our business made a real difference. We are incredibly grateful for his help and highly recommend working with him.
June 23, 2026
Reply from Mindbody
We are so pleased to hear about your positive experience and the exceptional support you received. It's wonderful to know that your Senior Customer SUccess Manager was able to understand your needs and help your business thrive. Thank you for sharing your kind words!
Quality check improvement
Need more quality check the information before send over to client to finalise. Too much back & forth of repeat same screenshot & emails during the website development.
June 16, 2026
Reply from Mindbody
We appreciate your feedback. We are reviewing our quality control processes to prevent such issues and improve our communication during website development.
Just finished part of the onboarding…
Just finished part of the onboarding process. Pam was extremely helpful - walking me through the platform and answering my questions. She always made sure to remind me that I could just email her with any other questions or concerns.
June 22, 2026
Unprompted review
Reply from Mindbody
We are so glad to hear about your positive onboarding experience. We appreciate you sharing your feedback about our helpful team member.
Brenda was great she was super helpful…
Brenda was great she was super helpful and efficent and made the whole process easy to work through!
June 19, 2026
Reply from Mindbody
We're delighted you had such a positive and efficient experience with our team member. We appreciate your kind words!
Staying consistent with information…
Staying consistent with information either via email, text or call
June 18, 2026
Reply from Mindbody
We're happy to hear about your positive experience! We appreciate your feedback.
Very different to navigate and customer…
Very different to navigate and customer support send you in circles.
June 11, 2026
Reply from Mindbody
We regret your navigation and support experience. We are improving both. We have opened a new ticket to escalate internally and ensure all your issues are resolved promptly. Thanks for your patience.
In 2024 we signed up for a subscription…
In 2024 we signed up for a subscription with MindBody Online based on an initial interview that suggested the software would meet our needs. When we realized it would not meet our needs we attempted to cancel. However we were informed we were locked into a year contract and we would have to continue to pay the subscription fee for a year. We agreed. After a year, our subscription still did not cancel. It has now been another year. I have tried to cancel multiple times with no response to either email or chat or phone call. Finally today I was able to speak with a human, they submitted a "request" for cancellation. Informing me that if I did not follow all steps, it may not be cancelled. So for almost two years MindBody Online has enjoyed our monthly subscription fee (over $100) a month with no help/support/remorse, etc... I cannot recommend this company if you are a small business.
June 20, 2025
Unprompted review
Reply from Mindbody
We appreciate you sharing your experience and feedback. We are truly sorry to learn of the difficulties you encountered with your subscription and cancellation requests over the past two years. Please send us an email or submit your information requested here so we can review your account to ensure this is resolved promptly and to prevent similar issues for others.
Gustavo was great to work with!
Gustavo was great to work with! I was given clear objectives at the start of each session, but we also took the time we needed to customize each session to my specific needs. Gustavo was flexible with the lessons, and added just the right amount of humor to keep me at ease. I was consistently checked with to insure that I understood what we had just done and to see if my needs were being met. Finally, I felt heard when I asked questions or stated preferences. Gustavo was patient, supportive and non-judgemental. Great job!
June 19, 2026
Unprompted review
Reply from Mindbody
We're so glad to hear about your positive experience with our Customer Success Manager! It's wonderful that our flexible approach and supportive environment met your needs. We truly appreciate your kind words.
Well managed meeting with insight and efficiency
Nayara was attentive, asked the right questions, and addressed all my needs. She was efficient with time, identified my top priorities, and suggested a second meeting appropriately.
June 19, 2026
Reply from Mindbody
We're so glad our Customer Success Manager addressed your needs effectively. We appreciate your positive feedback!
Reply from Mindbody
We're glad you enjoyed your experience. We appreciate your kind words.
Josselin Marquez was a very pleasant…
Josselin Marquez was a very pleasant moderator and trainer for setting up and understanding how to navigate the mindbody configurations.
June 19, 2026
Unprompted review
Reply from Mindbody
We're so glad to hear our team provided such a pleasant and helpful experience with Mindbody configurations. Thank you for your kind words!
The customer explanation and guide…
The customer explanation and guide towards the easy implementation was done by the agent Caroline. Thanks to her. She was well skilled and very well responsive. Hope Mind Body software be the same seamless way as the implementation.
June 19, 2026
Reply from Mindbody
We are delighted to hear about your positive experience with our team and the smooth implementation process. We appreciate your kind words and look forward to providing continued seamless service.
Fernando is great and has helped with…
Fernando is great and has helped with everything I need!
June 18, 2026
Reply from Mindbody
We are glad we could help. Thank you for your feedback.
We had a great experience with Débora…
We had a great experience with Débora she has been very patient and supportive through our process of getting into Mindbody. She’s a great professional 🙏🏼
June 18, 2026
Reply from Mindbody
We're so happy to hear our team provided patient and supportive assistance. We appreciate your kind words!
Nayara Was super helpful with setting…
Nayara Was super helpful with setting up and answering my questions!!
June 18, 2026
Reply from Mindbody
We're glad our team could help with your setup and questions. Thank you for your feedback.
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