Mintago Reviews 

160
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers mention that the staff is exceptionally helpful, polite, and provides professional guidance throughout the entire onboarding process. People consistently appreciate the quick response times and efficient customer support when dealing with queries or setting up new benefit schemes. Consumers also note that the digital platform is intuitive and makes navigating complex tasks like locating lost pension pots very simple. Reviewers frequently recommend this brilliant free service because it delivers valuable financial wellbeing support with clear communication and no hassle. A few other people also felt that the dedicated team members went above and beyond to ensure every financial situation was successfully resolved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Service

Clients share satisfaction with the service, highlighting that reviewers found missing pensions quickly and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting friendly, responsive... See more

User experience

People report positive experiences with user experience, highlighting the platform as intuitive and easy to... See more

Response time

Consumers find response time to be positive, highlighting a great and fast service from the team. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience with Mintago has been great! Helen has supported us so well from the start to the end of the onboarding process. We have been guided professional throughout the process to ensure our... See more

Company replied

Rated 5 out of 5 stars

We feel extremely well looked after by Mintago - the whole process was explained in detail, especially the change to Salary Sacrifice pension process. The ongoing support is also fab, thanks so much a... See more

Rated 5 out of 5 stars

I put in a request to find 4 pensions from previous jobs. The ladies at Mintago are doing a wonderful job, very polite and friendly, so far finding 2 of 4. Definitely would recommend to anyone. Than... See more

Rated 5 out of 5 stars

Mintago was able to migrate my previous pension for me, even after changing my name and not knowing my policy number. Some additional info was required but they made it really simple. Communication wa... See more


Company details

  1. Business to Business Service
  2. also in
  3. Alternative Financial Service
  4. Payroll Service
  5. Software Company
  6. Software Vendor

Written by the company

Mintago is the only end-to-end unbiased financial wellbeing solution that makes both businesses and their employees financially healthier.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(160)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome!

Implementing Salary Sacrifice pension with Mintago was very easy. Navigating this process without them would have been time consuming and difficult but they did all of the hard work so that my business and employees can just focus on the great results.

February 21, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Sam,

Thank you so much for your positive review! Really happy to hear you found our salary sacrifice pension implementation very easy.

Best,
Mintago Team

Rated 5 out of 5 stars

Sharon Ringer from Mintago was amazing…

Sharon Ringer from Mintago was amazing she guided us through the process of implementing the switch over to the Salary Sacrifice Pension Scheme.
She is a real asset to Mintago

February 16, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Lynne,

Thank you for your review! We are so happy to hear you had a great experience with our salary sacrifice pension implementation process. Sharon is definitely a great asset to Mintago!

Best,
Mintago Team

Rated 5 out of 5 stars

The pension hunter feature has been so…

The pension hunter feature has been so helpful to my employees. They have told me how much money they would have lost in previous pensions if they hadn't used the feature and it is a lot. The process was seamless! Thank you Mintago, would definitely recommend

February 15, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Chris,

Thank you for your great review! Really glad your team has found our pension hunter to be helpful.

Best,
Mintago Team

Rated 5 out of 5 stars

Great communication from Chieu

Great communication from Chieu, super response and easy to deal with!

February 9, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Catherine,

We are really happy to know that you had a great experience with Chieu and Mintago so far!

Best,
Mintago Team

Rated 5 out of 5 stars

It is really rewarding being able to…

It is really rewarding being able to change my pension contributions online with Mintago. I love seeing how the change will affect my retirement income and this motivates me to save more towards my future goals.

February 4, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Georgia,

Thank you for your review! We are glad our Pension Dashboard has helped you see how the change in contributions will affect your retirement.

Best,
Mintago Team

Rated 5 out of 5 stars

Very professional service

Very professional service. Interesting product that when used with the right audience can be very effective.

February 3, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Roz,

Thank you for your review! We are really happy to know you have found our service to be professional.

Best,
Mintago Team

Rated 5 out of 5 stars

Excellent - fully reliable service

My business has been using salary sacrifice through Mintago for a while now and it has been one of the best things that the company has ever done. My employees were always supported in understanding the process and what would happen when salary exchange was implemented. All my questions were answered so quickly and in great detail.

January 31, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Conor,

Thank you for your 5 stars review! We are really pleased that you have found salary sacrifice pension and Mintago's implementation to be a great tool for your company and employees.

Best,
Mintago Team

Rated 5 out of 5 stars

Working with mintago was a no brainer…

Working with mintago was a no brainer for my startup with 50 employees, and they made it really easy + everyone wins...recommend!

January 25, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Saasha,

Thank you so much for your 5-stars review! We are delighted you are enjoying your time with Mintago and have found it a no brainer solution for your business!

Best,
Mintago Team

Rated 5 out of 5 stars

Mintago

I love the Mintago app! Especially the different journey options so I can choose the things that are improtant to me. The visual aspect of the pension contributions are really great to help plan for my future and it's very user friendly.

January 14, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Esther,

We are glad you are enjoying our app!

Best,
Mintago Team

Rated 5 out of 5 stars

Great product

Great product. Makes it simple for employees and employers to be more efficient.

January 11, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Peter,

Thank you for your kind review. We are happy to know you are happy with out product.

Best,
Mintago Team

Rated 5 out of 5 stars

Incredible service

I find Mintago’s whole service to be so well thought out and helpful. I’m quite busy and don’t always have time to sit down and make sure that my finances and pension is in order. Mintago makes it easy for me to keep track of my pension contributions and helps me to be more overall financially literate. I couldn’t rate the service more and recommend it thoroughly to anyone I know.

January 10, 2022
Unprompted review
Mintago logo

Reply from Mintago

Hi Ritam,

Thank you for your positive review. We are glad you have found our service to be well thought out and helpful!

Best,
Mintago Team

Rated 5 out of 5 stars

Salary Sacrifice hassle free

The Salary Sacrifice implementation process is hassle free and easy. This is because Mintago takes care of the hard work for you and makes sure that the switching process and payroll adjustments are simple and doable.

December 10, 2021
Unprompted review
Mintago logo

Reply from Mintago

Hi Carla,

Thank you for your review. We are glad you are happy with our service!

Best,
Mintago Team

Rated 1 out of 5 stars

After almost a year their android app…

After almost a year their android app still doesn't support passwords over a certain length (the website does).

Given this system is about my retirement money it makes me wonder about the quality of their security.

Edit: I've been contacted (so bonus points) once again promising a security improvement. Will update if this happens.

December 7, 2021
Unprompted review
Mintago logo

Reply from Mintago

Hi Lloyd,

Thank you for your review. Security is a priority to us. We have a password policy of requiring a minimum 8 characters, which has to include a mix of numbers, special characters, uppercase and lowercase. It is one password to access both the web-based dashboard and the app.

If you wish for us to look into your specific case, please don’t hesitate to contact us at support@mintago.com. Our customer service team is always available to assist if you have any further queries on the password settings.

Best,
Mintago Team

Rated 5 out of 5 stars

Grateful to the Mintago Team!

Really impressed with the Mintago teams dedication to tracking down pension pots on behalf of others. They kept me updated and involved throughout the process. Thank you for completing such an important task on my behalf. It feels great to know where I stand for now, and I can start planning my future retirement with more clarity.

December 7, 2021
Unprompted review
Mintago logo

Reply from Mintago

Hi Ella,

Thank you for your review. It's great to receive such feedback - we are really pleased that you can start planning for your future retirement with more clarity!

Best,
Mintago Team

Rated 5 out of 5 stars

Found my pots so fast and gave me all…

Found my pots so fast and gave me all the information I needed. I genuinely didn't realize how many pension pots I had so happy days

November 2, 2021
Unprompted review
Mintago logo

Reply from Mintago

Hi Roberta,

Thank you for your review. It's great to know that you had a great experience with our Pension Hunter service!

Best,
Mintago Team

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