Mirrors of London Reviews 293

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mirrors, noting they are stunning, well-made, and often exceed expectations. The delivery service is frequently highlighted as excellent, with many appreciating the professionalism, helpfulness, and courtesy of the delivery drivers, who often go above and beyond by assisting with placement and removing packaging. The customer service team is also commended for being kind, communicative, and responsive, keeping customers informed throughout the process. However, some people mentioned experiencing delays in delivery, though these were often communicated and sometimes compensated with gestures like chocolates. A few customers also reported difficulties reaching customer service via email and chat, receiving no response in some instances.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the helpfulness... See more

Product

People report positive experiences with the product, consistently praising the high quality and beautiful... See more

Quality

Customers express great satisfaction with the quality of the products. Many reviewers were "blown away" by... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Can't give any other rating than 5X. The mirror 180cm×80cm ordered at a great price. Standard delivery up to 15 days, so I patiently waited. The mirror was securely delivered on a Sunday. Driver Chris... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Mirrors of London enough! Their mirrors are absolutely stunning and the quality is far better than anywhere else I’ve seen. The team are so kind-hearted, hardworking, and genuinely c... See more

Company replied

Rated 5 out of 5 stars

The mirror is a full length with an ornate golden frame and is perfect in my small cottage, brining light to a kitchen corner. The service from the team was always polite and helpful, especially keep... See more

Company replied

Rated 5 out of 5 stars

I have just received my first ever purchase from Mirrors of London and I am absolutely made up with it. From placing my online order to the mirror being delivered last Friday, the customer service and... See more

Company replied


Company details

  1. Mirror Shop
  2. Glass and Mirror Shop

Written by the company

Born in the heart of London, we pride ourselves on creating the upcoming, unique and luxury mirrors that are adaptable to every home. Our bespoke designs have taken inspiration from all over the world with inspiration varying from antique French mirrors to modern Scandinavian mirrors with name inspiration coming from North, South, East and West London. In the high end market, quality is crucial and no corners are cut when creating the final product for you. Our custom mirrors are hand crafted, with care taken to give each and every mirror the finest finish, only achievable due to our crafters keen attention to detail. We hope that our passion for mirrors is reflected in how the product perfectly completes your home decor.


Contact info

4.8

Excellent

TrustScore 5 out of 5

293 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Couldn’t be more happy with my mirror.

Couldn’t be more happy with my mirror.
The quality is excellent.
Delivered on time
Delivery man even helped us lift the mirror to my sons room
Would 100 percent recommend

April 18, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hello,

Thank you so much for your wonderful review!

We are so pleased to hear you are happy with your mirror and that it arrived on time. It's great to know our delivery team went the extra mile to help get it to your son's room. We will be sure to pass your kind words on to them!

We really appreciate your recommendation and hope you enjoy your new mirror for many years to come.

Thanks,

MOL Team

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Rated 5 out of 5 stars

Lovely mirror

Lovely mirror, can’t fault it. Took a while to come but that’s ok as they do their own deliveries. It turned up earlier than communicated on the day but otherwise faultless. Great value for such a lovely mirror.

April 6, 2026
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Reply from Mirrors of London

Hi Sarah,

Thank you so much for your lovely review.

We are so pleased to hear you are happy with your mirror and feel it was such great value.
We are sorry that the delivery arrived earlier than communicated on the day. As we use our own in-house delivery team, we always aim to provide accurate time slots, so we appreciate you highlighting this and will feed it back to the team.

Thank you again for your patience and support we are delighted you love your mirror.

Thanks,

MOL Team

Rated 5 out of 5 stars

Good quality mirror

Good quality mirror and a reasonable price.Very well packaged and good delivery .Will but again

April 17, 2026
Unprompted review
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Reply from Mirrors of London

Hello,

Thank you for the review!

We're glad to hear you're happy with the quality and that the mirror arrived safely. Our team takes extra care with the packaging to ensure everything arrives in perfect condition, so it’s great to see that reflected in your experience. We look forward to seeing you again soon.

Thanks,

MOL Team

Rated 5 out of 5 stars

Great customer service

Great customer service

April 6, 2026
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Reply from Mirrors of London

Hi Milli,

Thank you for the review!

We’re really pleased you had a great experience with our team. We appreciate the support.

Thanks,

MOL Team

Rated 5 out of 5 stars

The most beautiful mirror

The most beautiful mirror. Amazing service. Would highly recommend

April 6, 2026
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Reply from Mirrors of London

Hi Raveena,

Thank you so much for the 5-star review!

We're glad you’re happy with the mirror and the service. We really appreciate the recommendation

Thanks,

MOL Team

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Rated 4 out of 5 stars

Great service and quality

Great service! Mirror was hand delivered and put in the bedroom of choice.

It does take a couple weeks for delivery however it’s definitely worth it! Very happy with the mirror.

April 11, 2026
Unprompted review
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Reply from Mirrors of London

Hello,

Thank you so much for your lovely review. We are so pleased to hear you are happy with your mirror and that our in-house delivery team were able to deliver it straight to your bedroom of choice.

We really appreciate your patience with the delivery time, and we are delighted to hear you feel it was worth the wait. Thank you again for your support!

Thanks,

MOL Team

Rated 5 out of 5 stars

Great product and a great delivery driver

Great product and a great delivery driver. Bought the mirror up the stairs to the flat and offered to carry the mirror inside. Appreciate the service

April 10, 2026
Unprompted review
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Reply from Mirrors of London

Hello,

Thank you so much for your review.

We are delighted to hear that you are pleased with both the mirror and the delivery service. We always try to make the process as easy as possible, so it is wonderful to hear that the driver was able to bring the mirror up to your flat and offer to carry it inside.

Thank you again for your kind words and for choosing Mirrors of London.

Thanks,

MOL Team

Rated 5 out of 5 stars

Highly recommend

Ordered 2 mirrors and very happy with both of them. Customer service was excellent as delayed delivery due to not being ready for them. Would highly recommend Mirrors of London.

April 5, 2026
Unprompted review
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Reply from Mirrors of London

Hi Susan,

Thank you so much for your lovely review.

We are delighted to hear that you are so happy with both of your mirrors. We completely understand people’s circumstances can vary, so we are pleased we were able to delay the delivery until the timing worked better for you.

Thank you as well for your kind words about our customer service and for recommending Mirrors of London. It really means a lot to our small family-run team.

Thanks,

MOL Team

Rated 5 out of 5 stars

Great company to buy from couldn't ask for more

Great company to buy from and the delivery driver Ian is a treasure, friendly and helpful. Brilliant service from ordering to delivery

April 2, 2026
Unprompted review
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Reply from Mirrors of London

Hi Alan,

Thank you so much for your lovely review.

We are delighted to hear that you had such a positive experience from ordering through to delivery. Ian will be so pleased to hear your kind words, we are very lucky to have him as part of our delivery team.

Thank you again for your support and for choosing Mirrors of London.

Thanks,

MOL Team

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Rated 5 out of 5 stars

Absolutely fabulous mirror

Absolutely over the moon with my mirror. The quality of the mirror is amazing. Also really impressed with the delivery. Delivered by their own courier and handled with care. Will definitely be recommending.

April 9, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hi Ryan,

Thank you so much for your lovely review.

We are absolutely delighted to hear that you are over the moon with your mirror and so pleased with the quality. It is also wonderful to hear that you were impressed with the delivery experience and the care taken by our in-house delivery team.

Thank you so much for recommending us it means a great deal to our small family-run team.

Thanks,

MOL Team

Rated 5 out of 5 stars

10/10 recommend!!

I was so impressed by both the customer service, and the quality of the mirror that I received!! Quick summary: I would recommend this company to anyone looking for a quality mirror, handled with care, and if you have unique circumstances (e.g. around when you can get it delivered), their customer service was truly amazing.

I had a query about delaying delivery and they replied so promptly and warmly every single time, often within an hour or so, and helped me work around my unique (and up-in-the-air, mid-move!) circumstances. Every email, every communication was handled with such professionalism and made me feel like they were genuinely trying to help make it work for me and my individual situation. The delivery was also seamless. The accurate tracking system that followed the location of the van meant that I knew exactly where the delivery driver was, and so could prepare for his arrival. He carried the large mirror up the narrow stairs into my flat, and placed it in my room of choice. And when I unboxed it I was BLOWN AWAY by how gorgeous it was!! It is exactly what I was hoping for in my new property, and I can confidently say that the quality really does speak for itself. I shared a photo on my instagram, and I had numerous people emphatically message me to ask where I had got it from, because they were in awe as well! I know the mirrors may seem a bit expensive - but compared to other companies (for the size), it's very reasonably priced in my opinion, and they seem to have seasonal sales that can sometimes make an already good-value deal even better. In my case, a sale allowed the mirror to actually fall within my budget, so it worked out perfectly!! I would confidently recommend this company to anyone. From their personal care for their customers, to the quality of the product, they have done brilliantly :)

March 30, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hello,

Thank you so much for your incredibly kind review.

We are absolutely delighted to hear how pleased you are with both your mirror and the service you received. Moving home can be such a stressful and uncertain time, so we are really glad we were able to work around your circumstances and make the delivery process as smooth as possible.

It means a lot to hear that our communication, tracking updates and in-house delivery team helped make everything easier, and we will be sure to pass your lovely comments on to the driver as well.

Most importantly, we are so pleased that you love your new mirror and that it is exactly what you had hoped for in your new home. Hearing that you have already had so many compliments on it is wonderful.

Thank you again for taking the time to leave such a thoughtful review and for recommending us it truly means so much to our small family-run team.

Thanks,

MOL Team

Rated 5 out of 5 stars

Mirror review

I have just received my first ever purchase from Mirrors of London and I am absolutely made up with it. From placing my online order to the mirror being delivered last Friday, the customer service and communication has been superb! The mirror is perfect 👌 exactly as described. Looks amazing! Great quality item for a really affordable price. Would definitely order from here again. Special thanks to Peter who was so helpful with regards to the delivery.

March 27, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hi Cathryn,

Thank you so much for your lovely review. We are absolutely delighted to hear that you are so pleased with your mirror and that it arrived exactly as expected.

It means a great deal to us that your first experience with Mirrors of London was such a positive one. As a small family-run business, we work hard to provide great customer service and communication, so your kind words really do mean a lot.

I will be sure to pass your comments on to Peter he will be so pleased to hear this.

Thank you again for your support, and we hope to welcome you back to Mirrors of London again in the future!

Thanks,

MOL Team

Rated 5 out of 5 stars

Beautiful mirror

Beautiful mirror, communication for the company was great

March 18, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hi Jemma,

Thank you so much for the lovely review!

We’re thrilled to hear you’re happy with your new mirror. We take great pride in our communication and keeping our customers updated, so it’s wonderful to know you found it helpful.

Enjoy your beautiful new addition.

Thanks,

MOL Team

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Rated 5 out of 5 stars

Great quality

Great quality

February 27, 2026
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Reply from Mirrors of London

Hello,

We’re really pleased to hear you’re happy with the quality of your mirror. We truly appreciate you taking the time to share your feedback and for choosing Mirrors of London.

Thanks,

MOL Team

Rated 5 out of 5 stars

Beautiful mirror for family bathroom

Ordered a mirror for my family bathroom and finally found one from mirrors of London! It's beautiful and reasonably priced, very pleased with the purchase. Delivery took about 15 days but it reached when my tradesman was still here so no problem.

March 3, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hello,

Thank you so much for your lovely review.

We’re so pleased to hear you finally found the perfect mirror for your family bathroom — and even more so that you’re happy with the quality and price.

I’m glad the delivery timing worked out well with your tradesman still being there.

Thank you again for choosing Mirrors of London we really appreciate your support.

Thanks,

MOL Team

Rated 3 out of 5 stars

it went well but it took a very long…

it went well but it took a very long time to arrive

February 7, 2026
Mirrors of London logo

Reply from Mirrors of London

Hello Cathy,

Thank you for taking the time to leave a review.

We’ve looked into this and can confirm that your mirror was delivered within the delivery timeframe selected at checkout. We do appreciate, however, that the wait may have felt longer than expected.

For customers who need their mirror sooner, we do offer faster delivery options at checkout for an additional cost, and we’re always happy to advise on this before ordering.

Thank you again for your feedback. It’s appreciated and helps us continue to improve our service.

Thanks,

MOL Team

Rated 5 out of 5 stars

I ordered a large floor standing…

I ordered a large floor standing mirror. The quality was amazing for the price. 10/10 so chuffed

February 12, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hi Jayne,

Thank you so much for your lovely review!

We’re delighted to hear you’re so happy with your mirror and that the quality exceeded your expectations especially for the price.

Thank you again for choosing Mirrors of London, and we hope to look after you again in the future.

Thanks,

MOL Team

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Rated 5 out of 5 stars

Great customer service and delivery updates

Customer service was great and got plenty of delivery updates

February 7, 2026
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Reply from Mirrors of London

Hello Kate,

Thank you so much for your kind review!

We’re really pleased to hear you were happy with the customer service and delivery updates. Keeping our customers informed and looked after is really important to us, so it’s great to know that came across.

Thank you again for choosing Mirrors of London — we hope to look after you again in the future!

Thanks,

MOL Team

Rated 5 out of 5 stars

Great quality mirrors

Great quality, fast delivery, they look great!! Really happy. Highly recommend mirrors of London

February 7, 2026
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Reply from Mirrors of London

Hello,

Thank you so much for your lovely review!

We’re really pleased to hear you’re happy with the quality of your mirror and the delivery. It means a lot to us that you’d recommend Mirrors of London.

Thank you again for choosing us, and we hope to look after you again in the future!

Thanks,

MOL Team

Rated 5 out of 5 stars

Really lovely mirror

Really lovely mirror, the company were very accommodating with delivery, carried the mirror downstairs . I was very impressed by the quick and helpful communication re delivery, super customer service, thank you

February 4, 2026
Unprompted review
Mirrors of London logo

Reply from Mirrors of London

Hi Patricia,

Thank you so much for your lovely review — it truly means a lot to us.

We’re so pleased to hear you’re happy with your mirror and that our delivery team were able to help carry it downstairs for you. We always try to go that extra mile to make the experience as smooth as possible, so it’s great to know it made a difference.

Thank you again for your kind words about our communication and customer service — we really appreciate you choosing us.

We hope you enjoy your mirror for many years to come!

Thanks,

MOL Team

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