Excellent service. This is my second purchase from Mirrors of London My mirror arrived and I wasn’t too keen on the glue marks I could see on the edges. Emailed Mirrors of London to expla... See more
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Review summary
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Reviews shaping this summary
Great experience from ordering to delivery. Chris was our delivery guy, very friendly and super helpful. Received a messsge to say what time he would arrive. He unpacked the mirror to ensure there w... See more
Company replied
I ordered two mirrors from this company and although there was a delay with stock arriving, Max kept in communication and resolved the situation in a fair and considerate way. The mirrors have now a... See more
Company replied
Ordered the Greenwich Mirror on a standard delivery which was up to 16 days. Was informed by the company on each step where my order was in the process. Chris our delivery driver made contact the day... See more
Company replied
Company details
Written by the company
Born in the heart of London, we pride ourselves on creating the upcoming, unique and luxury mirrors that are adaptable to every home. Our bespoke designs have taken inspiration from all over the world with inspiration varying from antique French mirrors to modern Scandinavian mirrors with name inspiration coming from North, South, East and West London. In the high end market, quality is crucial and no corners are cut when creating the final product for you. Our custom mirrors are hand crafted, with care taken to give each and every mirror the finest finish, only achievable due to our crafters keen attention to detail. We hope that our passion for mirrors is reflected in how the product perfectly completes your home decor.
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4.8
Excellent
342 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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My mirror was delivered to my doorstep
My mirror was delivered to my doorstep. It was seamless and I loved my mirror
July 5, 2026
Reply from Mirrors of London
Hi Fatima,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear your delivery was seamless and that you love your new mirror. We work hard to ensure our customers have the best possible experience from order to delivery, so it's really great to hear this!
Enjoy your mirror!
Thanks,
MOL Team
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I am so beyond happy with my ‘Peckham’…
I am so beyond happy with my ‘Peckham’ freestanding mirror! It is stunning! It’s heavy, good quality, looks way more expensive that it is!
My only small complaint is it took A WHILE to be delivered! But saying that, it is definitely worth the wait!! 😍😍😍
July 18, 2026
Unprompted review
Reply from Mirrors of London
Hello,
Wow, thank you so much for this lovely review!
We're absolutely thrilled to hear you're so happy with your Peckham mirror, we're so glad it's exceeded your expectations! We always strive to deliver the best quality mirrors and it's wonderful to hear it shows.
Thanks,
MOL Team
Awesome
Awesome - stylish mirror.
Easy delivery, cant ask for more!
Love it
July 15, 2026
Unprompted review
Reply from Mirrors of London
Hi Tom,
Thank you so much for your lovely review! We're thrilled to hear you love your mirror and that the delivery went smoothly. Enjoy it!
Thanks,
MOL Team
Exceptional
Came across MOL via trawling the net specifically for a large mirror, what a gem of a company I found!
Easy to navigate their website and an assortment of mirrors were to be had!
Easy to order which I did, the mirror arrived within the time frame. The communication was extremely good regards to time slots and several options regards to leaving if not in.
Unfortunately no one was available on the day in question but the driver was brill, he spoke with me updating as to leaving with a neighbour.
The mirror unfortunately didn’t fit in with the room but we were lucky to find a recent addition to MOL’s which fit the bill!
Communication with them over the return of it and buying an alternative was again impressive, I had the pleasure of dealing with Hannah. Arrangements were made to pick up the return and deliver the new on the same day, I left instructions and photos of where it was left and where to leave the new all these being passed on to the driver.
Again a seamless transaction to the letter!
Boy was the second mirror stunning! A fabulous statement piece and finish to our room!
I would certainly recommend this company if you’re in the market for something special!
Thanks to all again.
July 14, 2026
Unprompted review
Reply from Mirrors of London
Hi Ian,
Wow, thank you so much for this wonderful review — it really has made our day!
We're so pleased to hear that everything went smoothly from start to finish, and that the second mirror is the perfect fit for your room. It sounds like it was well worth the wait!
We'll be sure to pass your kind words on to Hannah and the rest of the team — feedback like this means the world to us.
We hope you enjoy your new mirror for many years to come, and we look forward to welcoming you back should you ever need us again!
Thanks,
MOL Team
Stunning Chiswick Mirror
Communication takes long but they do get round to respond eventually.
I absolutely love my mirror. Very cute, as seen in the pictures
June 26, 2026
Reply from Mirrors of London
Hi Doreen,
Thank you so much for your lovely review, we're absolutely delighted to hear you love your mirror!
We do appreciate your patience regarding communication and are always working to improve our response times.
We hope you enjoy your mirror for years to come!
Thanks,
MOL Team
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Excellent customer service
Excellent customer service! Would highly recommend and delighted with my mirror.
June 26, 2026
Reply from Mirrors of London
Hi Coline,
Thank you so much for your wonderful review, it really means a lot to us! We're so pleased to hear you're delighted with your mirror. Enjoy it!
Thanks,
MOL Team
I love my new mirrors!
I love my new mirrors!! So beautiful, great quality and value for money. I got them in less than a week. Delivered by the lovely Ian, great communication and delivered with care. Thank you!
July 4, 2026
Unprompted review
Reply from Mirrors of London
Hi Lauren,
Thank you so much for your lovely review, it really means a lot to us!
We'll be sure to pass your kind words on to Ian, he'll be thrilled to hear this. We hope you enjoy your mirrors for years to come!
Thanks,
MOL Team
Great mirror and service
Great mirror, took longer than expected to be delivered but staff were very helpful. Very impressed
June 26, 2026
Reply from Mirrors of London
Hi Mark,
Thank you so much for your kind words and for your patience with the delivery, we're really sorry it took a little longer than expected and we appreciate you bearing with us.
We're so pleased to hear you're impressed with your mirror though! Enjoy it.
Thanks,
MOL Team
Extremely happy…
Was very happy with the service and the quality of the mirror was amazing I got mirrors of Chiswick. They were very accommodating even brought up my mirror to the 2nd floor when the lift wasn’t working so very grateful for that! Amazing size and great price!
June 26, 2026
Reply from Mirrors of London
Hello,
Thank you so much for your wonderful review, it really means a lot to us!
We're so pleased to hear the team went above and beyond for you, especially getting your mirror up to the second floor when the lift wasn't working.
We'll be sure to pass your kind words on to them! Enjoy your Chiswick mirror!
Thanks,
MOL Team
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Reply from Mirrors of London
Hello Meg,
Thank you so much for your kind words, we really appreciate it! We hope you enjoy your mirror for years to come.
Thanks,
MOL Team
Poor delivery
I chose this company due to both reviews posted & the on site information guaranteing offering a professional service. Unfortunately this is not the service I received. Delivery crew arrived & when I said can you take up stairs to my bedroom they said they didn't have this instruction. I have to add Mirrors of London site states room of choice. I also when messaged by ADA & G limited the delivery company i reinforced again the mirrow needed taking to my bedroom. Eventually they did but they were not too pleased making me feel quiet uneasy. Then I said are you opening / checking & taking packaging away to which they said no. Again Mirrors of London states check & take packaging away. Again I said site states that you carry out this service with no response other than having the signature machine thrusted to me with one word SIGN. Once they had left I went back upstairs & then noticed the mirrow was upside down. This 170 x 100cm free standing mirror is very heavy well for someone over 60 with a disability. I managed to inch towards my bed to turn round but due to the heaviness it fell on my arm causing bruising wrist & bleeding gash to arm. I was then left with manoeuvring to where I wanted with alot of apprehension as stated very heavy. I then had to dismantle packaging for taking to my local recycling centre where I had to seek assistance as all upstairs crates. I contacted James from aftercare who I must state apologised for the service & informed that due to a high volume of orders that deliveries can be outsourced & would work with company assigned to ensure they follow delivery instructions in the future. I'm writing to let you know if your over a certain age/living alone with a disability & choose this company because of reviews/on site guarantee that your made aware as I'm most certainly im not the first that this can happen too. I will not be ordering or recommending this company as I wouldn't want this experience to be received by anyone else
June 23, 2026
Unprompted review
Reply from Mirrors of London
Dear Michelle,
Thank you for taking the time to leave your review, and we are truly sorry to hear about your experience; particularly that you sustained an injury whilst moving your mirror. We hope you are recovering well.
We would like to address the points raised as openly and honestly as possible.
Regarding room of choice delivery and packaging removal, you are correct that these were previously advertised as part of our standard service, and we sincerely apologise if this created an expectation that was not met. These services were offered as standard by our own in-house Delivery Team. However, due to a significant and sudden increase in orders, we have temporarily been working alongside a trusted courier partner to ensure customers receive their mirrors on time. This is not a service they offer as standard, and we appreciate this is disappointing. We have since removed all references to this from our website and marketing materials.
We are also aware that when you contacted ADA&G directly to request room of choice delivery, they responded to you in writing to advise that their service is doorstep delivery only. Despite this, as a gesture of goodwill, they did carry the mirror to your bedroom, for which we are grateful. We do however completely understand your frustration at the manner in which this was handled, and the mirror being left upside down is something we have addressed directly and unreservedly with the team involved.
Our aftercare manager James has been in direct contact with you throughout this process, and we have conducted a thorough investigation into everything that occurred. We take every piece of feedback seriously and have already made a number of improvements as a direct result of your experience.
We are a small, family-run business with over 320 five star reviews and our customers mean everything to us. We are sorry this experience did not reflect that, and the door remains open should you wish to reach out to us directly at info@mirrorsoflondon.co.uk.
Kind regards,
Mirrors of London
The mirror is absolutely perfect
The mirror is absolutely perfect and exactly what I was looking for. The delivery was completely stress-free, arrived on time, and was handled with great care. The whole experience from ordering to delivery was smooth and hassle-free. Excellent customer service and a great company to deal with. I would definitely order from them again and wouldn’t hesitate to recommend them to others.
June 30, 2026
Unprompted review
Reply from Mirrors of London
Hi Sonal,
Thank you so much for your absolutely wonderful review, this really does mean the world to us! We're so pleased to hear that everything from ordering to delivery was smooth and stress-free, and that your mirror is exactly what you were looking for.
We look forward to welcoming you back again in the future!
Thanks,
MOL Team
Fantastic mirror
Fantastic mirror, carefully packed and delivered by their own expert team. Very happy and would 100% purchase from them again :)
March 3, 2026
Reply from Mirrors of London
Hello,
Thank you so much for your wonderful review, it really means a lot to us! We'll be sure to pass your kind words on to the delivery team. We hope you enjoy your mirror, and we look forward to welcoming you back again in the future!
Thanks,
MOL Team
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Really impressed
Really impressed, kept updated with delivery and arrived perfectly packed. Love the mirror
June 12, 2026
Reply from Mirrors of London
Hello,
Thank you so much for your lovely review! We're delighted to hear the mirror arrived safely and that you're happy with it. Enjoy it!
Thanks,
MOL Team
Reply from Mirrors of London
Hello,
Thank you so much for your kind words!
We're delighted to hear you're happy with your mirror and the service you received.
We hope you enjoy it for years to come!
Thanks,
MOL Team
Everything Nice. A jus di blessings Abundances of GOD richest blessings on your business.🙏🙏
Everything Nice.
May 25, 2026
Reply from Mirrors of London
Hi Juliana,
Thank you so much for your lovely review, we really appreciate it!
We hope you enjoy your new mirror!
Thanks,
MOL Team
Efficient and good quality
May 25, 2026
Reply from Mirrors of London
Hello,
Thank you so much for your kind words! We are pleased to hear you are happy with both the service and the quality of your mirror.
We hope you enjoy it!
Thanks,
MOL Team
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Great communication regarding delivery
Great communication regarding delivery, lovely delivery driver. The 4 mirrors are amazing and look so good in my new hair salon.
June 1, 2026
Reply from Mirrors of London
Hi Tracey,
Thank you so much for your wonderful review, it really does mean a lot to us!
We are absolutely delighted to hear that the mirrors look amazing in your new hair salon, how exciting! We will also make sure to pass your kind words on to the delivery driver.
We wish you all the very best with the new salon and hope you enjoy the mirrors.
Thanks,
MOL Team
Absolutely amazing!!
Absolutely amazing!!! It was a seamless process. Top notch quality and great customer service ⭐️⭐️⭐️⭐️⭐️
May 30, 2026
Unprompted review
Reply from Mirrors of London
Hi Mercy,
Thank you so much for your wonderful review, it truly means the world to us!
We are so pleased to hear that everything went smoothly and that you are happy with both the quality of your mirror and the service you received.
Reviews like yours really do make all the difference to our small family run business.
We hope you enjoy your new mirror!
Thanks,
MOL Team
Perfect
Perfect! The mirror is lovely. Well packaged. Great price! I wasn’t home when delivery was happening. Driver called me and discussed drop off! Excellent Service!
May 25, 2026
Reply from Mirrors of London
Hello,
Thank you so much for your wonderful review, it really does mean a lot to us!
We are so pleased to hear that you are happy with your mirror and that everything went smoothly. It is great to know our driver went the extra mile to make sure the delivery worked for you, we will make sure to pass your kind words on to him!
We hope you enjoy your new mirror.
Thanks,
MOL Team
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