I ordered 2 bras and 1 pack of matching briefs . I have previously had bras from this company before and they have fit perfectly and are very comfortable. I really like the wide straps which do not d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website is clear and helpful, customer service is great and I’ve just discovered my most favourite bra ever! I used the measurement guide on the site and was anxious that it wouldn’t fit as the size s... See more
I have finally found a company that has human beings behind its online shop window. The items I have bought (4) have all been great, and even if one had to go back as it didn't fit properly, Miss Mary... See more
Company replied
There is a very long time between ordering and delivery. Ordered on June 22nd, received a message on July 3rd that it had finally been shipped, then it sat at Asendia for another 4 days. In short, it... See more
Company replied
Company details
Written by the company
Miss Mary is a Swedish brand with over 60 years of experience creating comfortable, well-fitting underwear. It’s not about fast trends, but about fit, quality, and making you feel comfortable every day. Our garments are created with care, with a focus on design, function, and materials that last over time. The products are developed for real bodies in all sizes. Many women find their first bra that truly fits and provides the support they need with us. As an e-commerce company, we meet our customers every day and understand how important a smooth experience is from order to delivery. It’s simple: good underwear should feel as good as it looks and work in your everyday life.
Shop with Confidence at Miss Mary
Written by the company
- We Care About Our Customers – 100-Day Return Policy!
- Shop with peace of mind! We offer a 100-day return policy and dedicated customer service to ensure you're completely satisfied.
100 Washings Warranty
Your bra should last
Our 100-wash guarantee sets us apart – your bra should last, and if it doesn’t, we’ll send you a new one!
Contact info
Skaraborgsvägen 3, 506 30, Borås, Sweden
- contact@missmary.com
- missmary.com
4.3
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was given refund - empty mailbag sent
If I could give this zero, I would. They charged me £55 for an empty and unsealed mailbag delivered weeks after the order was placed. There wasn’t any evidence that an item had been packed or even tampered with, which is very suspicious. They had a chatbot customer service line to contact, so if I do not get a reply to the chat, I will need to raise a dispute. I see that other U.K. customers have been inconvenienced, so I am concerned that no one else should be ripped off.
June 20, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are very sorry to hear about your experience and understand how frustrating this must have been. I can see that our customer service has already helped you, and we hope the matter has now been resolved. If you need any further assistance, please do not hesitate to contact us.
Kind regards, Miss Mary ❤️
The one star is for their customer…
The one star is for their customer service, which is really verry bad, no reply to contact either email or chat!
Their return service is also not up to standard, even though I followed their return instructions to the letter.
Their products on the other hand are really great, so this is to bad.
June 17, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry to hear about your experience with our customer service and return process. We understand how frustrating it can be when you are waiting for assistance. Our customer service team always does its best to respond to all inquiries as quickly as possible.
We appreciate your kind words about our products and have sent you an email to assist further.
Kind regards, Miss Mary ❤️
Comfortable and good sizing.
June 9, 2026
Zero customer service
I purchased their "organic cotton shorty panty" but then later realised that it's not 100% cotton, nor anywhere near it. It's only 92% cotton and 8% elastan. Even 95% cotton feels like plastic so I needed to cancel the order. It was only just after I had ordered it, so contacted them on their chat. They sent me an email saying they would reply in 24 hours. No reply. The next thing I see is a "packed" email. I sent more emails to them. No reply. Over 24 hours later, still no reply and their email stating it's on it's way, comes through. When I opened another chat it said that they do not allow changes to the order once it is made. And yet they also say in their terms " Return postage is paid by the customer.". This is highly unethical - to know that a customer doesn't want the item, to send it anyway and then expect the customer to pay for the return postage. The phone numbers on their website don't work. Another automated bullshit company.
June 15, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are very sorry to hear about your experience and understand your frustration. Unfortunately, you did not leave any contact details with your review, so we are not able to reach out to you directly. We would be very happy to help, so please contact our Customer Service team and we will do our best to assist you and look into what happened.
Kind regards, Miss Mary ❤️
I placed an order on May 18
I placed an order on May 18, 2026. It is now June 15th 2026. Upon checking tracking, no activity since June 2 2026! This is very disappointing!
June 15, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry to hear about the delay with your order and understand how disappointing it is to see no tracking updates for such a long time. We have sent you an email and will do our best to help resolve this as quickly as possible.
Kind regards, Miss Mary ❤️
Got the opposite of what I asked for
I asked specifically for a bra that was padded not to show any nippel through the bra. The recommendation from moss Mary was the confidence bra. It’s not padded AT ALL although it’s described as fully padded. I can not wear it without putting in extra padding. I’m very disappointed to get a direct recommendation that was absolutely the wrong one. I thought this brand had a high standard. It gets 2 stars for good fit and correct size recommendation, but that doesn’t matter when it’s not what I wanted at all.
June 15, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry that the bra did not meet your expectations. We understand your disappointment, especially as you were looking for more coverage. We have sent you an email and would be happy to help you find a more suitable model.
Kind regards, Miss Mary ❤️
The website should not be allowed
The website is so bad it should not be on there!
I tried to buy items on a 4 for 3 offer. I had bought these with the same offer once before.
First I should mention that although it is the UK website, some of it has text in Swedish!
Then I added 4 items but they were coming up as full price AND postage was being charged.
I did go on chat and got a reply telling me I could use a code to get a pair free as the offer did not work.
However the code did not deal with the postage charge.
I tried and tried again. Before deciding that I would pay the postage!
Then the quantity at checkout kept changing to 1 pair. I kept changing it back to 4 pairs. I completed my card details and clicked to pay.
Then it went back to the basket, and the quantity changed back to 1 pair, but showing my code applied and zero postage charge so that was actually zero total to pay! But I had already clicked to pay the full amount for 4 pairs! The amount for postage kept changing from £3.50 to £0.00 and back again!
There is nothing showing in my "orders" as having an order placed today!
Now I will have to ring my bank to find out if the payment went through and ask the bank to cancel if it has.
Companies should really not be allowed to post websites online which may have been the result of a two-year old child getting hold of its parents computer!
June 15, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry to hear that you experienced issues with our website and the 4 for 3 offer. We also appreciate you bringing the Swedish text on the UK website to our attention.
We have sent you an email and will be happy to help further.
Kind regards, Miss Mary ❤️
Good quality and fits perfect.
June 3, 2026
Best comfortable bra I’ve found so far…
The best non wired bra that I’ve found , it is so comfortable ,stays in place , the straps don’t slip off my shoulders , I will definitely buy again
May 28, 2026
Order placed 17th May nothing received by 4th June
I have not received my order accepted on 17th May 2026. It has been sitting in ? customs since 23rd May and no movement on tracker. Put a chatbot complaint last night but no reply. Just done another one but if you try to leave a long message it cuts you off.
I have not used them before but they have over £90 of my money and no sign of the goods. The telephone number is in Sweden.
I am totally unimpressed.
June 4, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry to hear about your experience and completely understand your concern. Waiting several weeks without receiving your order, seeing no movement in the tracking information, and not getting the response you expected from customer support is understandably frustrating.
We also understand how concerning it is when payment has been taken and there is still no sign of the goods. Your comments regarding the tracking updates and communication have been noted, as we know how important clear and timely information is during the delivery process.
We would encourage you to contact our customer service again with your order details so that they can investigate the shipment status and assist you further. We truly appreciate you sharing your experience, as feedback like this helps us improve our service.
Kind regards,
Miss Mary ❤️
It’s a lovely bra and very comfortable
It’s a lovely bra and very comfortable. I’ve ordered a second one in a different colour. Wished I’d tried Miss Mary years ago.
May 28, 2026
Most uncomfortable bra i own
Only good thing about the bras were that they have many sizes and in different colours. I did buy 2 just to try them out. There the most uncomfortable Bras i own. The bras i own for years, not the correct size and almost falling apart are more comfortable than the miss mary brass. Thrown away money in my opinion
April 6, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry to hear that the bras did not provide the comfort and fit you were expecting. We understand how disappointing it can be when a product does not meet your needs, especially after trying multiple items.
While we are pleased that you appreciated our wide range of sizes and colours, it is unfortunate that the fit and comfort were not right for you. As every body shape is unique, some models may suit certain customers better than others. Our customer service team is always happy to help with sizing advice and recommendations for alternative styles.
We truly appreciate you sharing your experience, as feedback like yours helps us continue improving our products and customer experience.
Kind regards,
Miss Mary ❤️
I was send the wrong items and now I´m…
I was send the wrong items and now I´m on holiday and can´t return them in time
May 26, 2026
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are very sorry to hear that you received the wrong items. We completely understand how frustrating this must be, especially when you are away on holiday and concerned about the return deadline.
This is certainly not the experience we want our customers to have. Please contact our customer service team as soon as possible, and they will be happy to assist you with your case and discuss the available options.
Kind regards,
Miss Mary ❤️
Return customer
Good quality and customer service. Received immediate help with return. This is a reliable company.
May 23, 2026
No refunds will be issued for returned merchandise
The product is very comfortable and high-quality, but it’s not possible to return the package and get a refund. I sent the wrong size back to the address listed on the website, but the company didn’t pick it up from the post office.
May 30, 2026
Unprompted review
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are pleased to hear that you found the product comfortable and of high quality. At the same time, we are very sorry to learn about the difficulties you experienced with your return.
We understand how frustrating it must have been to return an item in the wrong size and then encounter issues with the package collection and refund process. This is certainly not the experience we want our customers to have. We kindly encourage you to contact our customer service team if you have not already done so, so that we can look into your case and help find a solution.
We appreciate you sharing your experience, as it helps us improve our service and communication.
Kind regards,
Miss Mary ❤️
Although I double checked my…
Although I double checked my measurements the bra is slightly to large around my body (under bust). It seems like I am an in between measurement because I have had this problem before with Miss Mary bras. I am disappointed because the quality and design is so good.
May 13, 2026
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback.
We are sorry to hear that the fit was not quite right, despite carefully checking your measurements. We understand how disappointing it can be when the underband feels slightly too large, especially when you otherwise appreciate the quality and design of the bra.
It does sound as though you may be between sizes, which can sometimes make it more challenging to find the perfect fit. If you would like assistance, our customer service team would be happy to help you find a size or model that may suit you better.
We truly appreciate your kind words about the quality and design, and we are grateful that you shared your experience with us.
Kind regards,
Miss Mary ❤️
Reply from Miss Mary of Sweden
Hartelijk dank dat u de tijd heeft genomen om een beoordeling achter te laten.
Wij waarderen het enorm dat u uw ervaring met ons heeft gedeeld.
Met vriendelijke groet,
Miss Mary ❤️
Reply from Miss Mary of Sweden
Thank you for taking the time to provide feedback. We are sorry to hear that the size was smaller than expected and that you needed to return the item.
We have sent you an email to help you further and find a better fitting size.
Kind regards, Miss Mary ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.