I ordered two pairs of sunglasses from the same brand, Silhouette. One came with original Silhouette case, the other one - with Misterspex branded case. I contacted Customer Service and requested to... See more
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Customer service was really nice, worked fast, whole process took like 5 mins. My glasses got dispatched within 2 days, so super quick. There was a delivery delay , but that wasn't their fault, the P... See more
Excellent store customer service, great prices and best selection out there. But glasses took a bit longer than expected. That said, better than others for above reasons.
I broke my glasses and needed a temporary provision until I can go to the Augenarzt. As it was a relatively old prescription I did not want to spend a large sum but I did want progressives. In fact I... See more
Company details
Written by the company
Brillen, Sonnenbrillen und Kontaktlinsen online bestellen ✓ Kostenlos zu Hause anprobieren ✓ Einfach 50% sparen ✓ Ausgezeichneter Service und Partneroptiker in Österreich ✓ Jetzt Brillen günstig bestellen.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- +43 1 9280711
- misterspex.at
4.4
Excellent
4K reviews
Asks customers to review
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Perfect everything!
February 19, 2026
It's my second prescription glasses I…
It's my second prescription glasses I have ordered from Mister They were fast delivered and quality is top. I'm looking forward to order it again.
March 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never arrived
I still don't receive my order. Your Tim seevice still don't know what happend with my order, and still don't know where is my order now. I will never order from this site again.
February 2, 2025
Reply from Mister Spex
Dear Kate,
thank you for your review.
We are very sorry that you are not satisfied with our service.
At the same time, we ask for your understanding that we may only provide information after successful verification of the customer data.
This is for the protection and security of your data.
Kind regards from Berlin,
your Mister Spex Team
Very good progressives...
I broke my glasses and needed a temporary provision until I can go to the Augenarzt. As it was a relatively old prescription I did not want to spend a large sum but I did want progressives. In fact I got an excellent outcome.
January 31, 2025
Good Experience with Mister Spex
I have good experience with Mister Spex ordering contact lenses. Unfortunately as the lenses are coming from EU, they get held up a bit in UK customs...
November 22, 2024
Unprompted review
Wrong case sent
I ordered two pairs of sunglasses from the same brand, Silhouette. One came with original Silhouette case, the other one - with Misterspex branded case. I contacted Customer Service and requested to be sent an original Silhouette case with the soft bag inside. Hopefully they will send one.
Edited: I received the original case 3 days later. Thank you!
November 18, 2024
Unprompted review
Huge selection
Huge selection, great prices and quick shipping, for all my orders so far
September 2, 2024
Nice experience 😄
July 7, 2024
Super 👍👍👍👏👏👏
June 21, 2024
Super gut!!
March 1, 2024
Very satisfying
The quality of the product is very good and I’m fully satisfied about this shopping experience
February 20, 2024
Sehr kompetenten Optiker!
January 22, 2024
Because i want to returned them and…
Because i want to returned them and none of customer service replied my message about it
November 9, 2023
Reply from Mister Spex
Dear María,
thank you for your review on Truspilot.
I am very sorry that you did not receive any support from our customer service regarding your return.
We apologise for this.
I am happy to confirm that we have sent you a return label by email today.
If you have not received the return label, please also check your spam folder.
If you have any further questions, please call our customer service on 0800 010035.
I wish you a pleasant day.
Kind regards from Berlin
Your Mister Spex Team
Super service
September 4, 2023
All good all fast
September 3, 2023
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