I ordered two pairs of sunglasses from the same brand, Silhouette. One came with original Silhouette case, the other one - with Misterspex branded case. I contacted Customer Service and requested to... See more
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Customer service was really nice, worked fast, whole process took like 5 mins. My glasses got dispatched within 2 days, so super quick. There was a delivery delay , but that wasn't their fault, the P... See more
Excellent store customer service, great prices and best selection out there. But glasses took a bit longer than expected. That said, better than others for above reasons.
I broke my glasses and needed a temporary provision until I can go to the Augenarzt. As it was a relatively old prescription I did not want to spend a large sum but I did want progressives. In fact I... See more
Company details
Written by the company
Brillen, Sonnenbrillen und Kontaktlinsen online bestellen ✓ Kostenlos zu Hause anprobieren ✓ Einfach 50% sparen ✓ Ausgezeichneter Service und Partneroptiker in Österreich ✓ Jetzt Brillen günstig bestellen.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- +43 1 9280711
- misterspex.at
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Super Service
wrong lenses
Super Service
Very easy procedure
Very easy procedure, I am so happy with my choice. The team answered my emails very quickly and they were really helpful. I highly recommend Misterspex for your glasses purchase 👌
Very Happy
The website was easy to use, the price was very competitive and I received my glasses very quickly.
Super Service
Great prices and always quick delivery
Great prices and always quick delivery. I've been ordering from Mister Spex for the last 2 years. Customer service has always been able to help when problems arose. Highly recommended.
Super Service!
Super Service
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