I ordered two pairs of sunglasses from the same brand, Silhouette. One came with original Silhouette case, the other one - with Misterspex branded case. I contacted Customer Service and requested to... See more
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Customer service was really nice, worked fast, whole process took like 5 mins. My glasses got dispatched within 2 days, so super quick. There was a delivery delay , but that wasn't their fault, the P... See more
Excellent store customer service, great prices and best selection out there. But glasses took a bit longer than expected. That said, better than others for above reasons.
I broke my glasses and needed a temporary provision until I can go to the Augenarzt. As it was a relatively old prescription I did not want to spend a large sum but I did want progressives. In fact I... See more
Company details
Written by the company
Brillen, Sonnenbrillen und Kontaktlinsen online bestellen ✓ Kostenlos zu Hause anprobieren ✓ Einfach 50% sparen ✓ Ausgezeichneter Service und Partneroptiker in Österreich ✓ Jetzt Brillen günstig bestellen.
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- +43 1 9280711
- misterspex.at
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Tip top!!!!!!
In general I'm satisfied
In general I'm satisfied.
However I recommend all customers, that when you find an item you like to order, try searching for the exact same article name trough google, you will most probably see a significantly lower price with an affiliate link, coming from google search.
It was for me not easy on the online…
It was for me not easy on the online shop to find my product directly. But then as i found it. It was realy easy to pay and the delivery was perfect. I get the item i orderd correctly.
caution!
When i sent back a pair of sunglasses, i was told that the box was empty and i didn't get a refund. After several emails no answer or any reaction. better take a photo when you pack your sunglasses before sendig them back that they cannot pull this scam on you!
Not proper fitting or power
War super zufrieden!
Best service
Excellent service and fast delivery
Excellent service and fast delivery. Product as expected
Delivery was fast and the order was…
Delivery was fast and the order was correctly fulfilled
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