Mobcater Catering Reviews 

129
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

An absolute 1st class service. Rang for initial enquiry no issue answered fully all questions. Then bought item online at 13.30hrs. Well totally amazed at 08.30hrs the next day Royal Mail delivered... See more

Rated 1 out of 5 stars

This company is a completly useless selling Genrators that pack up after 1 year and 1 month and then mess you about completly they have no back up fo spare parts been awaiting sprare part for generato... See more

Company replied

Rated 1 out of 5 stars

I would stay well clear of this company and all of their products! I bought a fryer for £997 and it broke within a month of it being installed…. It has now cost my business over £1500 in... See more

Company replied

Rated 5 out of 5 stars

I approached Mobcater to purchase a generator, but wasn't quite sure of what size I needed. I gave them a call and spoke to a very helpful man, I think his name was David. He was fantastic, he answer... See more

Company details

  1. Mobile Caterer

Information provided by various external sources

Mobile catering equipment and catering equipment supplier. We provide a range of catering appliances, catering vehicles, LPG and electric equipment. Street food equipment. Free Delivery. Popular catering brands. Buy Now Pay Later.


Contact info

3.2

Average

TrustScore 3 out of 5

129 reviews

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Replied to 100% of negative reviews

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3.2

All reviews

(129)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Missing items and a faulty battery!

I bought a LPG generator at the end of June. When it was being delivered the delivery driver damaged the gate. Then I found that there was no ignition key with the generator. I asked for this to be sent and I got it a few days later. I bought a regulator and booked a gas fitter. He couldn't get it working. I was advised to use the regulator that came with the generator - there was none with it! Eventually i got this and rebooked the gas fitter and he got it working. All of this was adding weeks to getting up and running. After a couple of weeks I got supplies and a place to trade sorted - then the generator wouldn't start! I was told it was likely a faulty battery and I'd have to buy another one costing me nearly £200! I was told that the battery isn't covered by the warranty as it's a "wearing item". How can it be worn? It hasn't been used! I used MobCater as they had good reviews, unfortunately my experience has been pretty awful and has cost be time, money and potential trading days. Off to the small claims court!

September 12, 2021
Unprompted review
Mobcater Catering logo

Reply from Mobcater Catering

Dear customer, we try very hard to resolve any problems that occur. As explained the battery after a couple of months is not covered under the manufacturer’s warranty as these are referred to as wearing items. We can only work within the warranty provided. As a gesture of good will, we did offer a £50 off coupon to help with battery cost. Unfortunately, postage to NI is not cheap for a heavy item. Regardless, MobCater is still happy to offer a coupon if it helps. Feel free to contact us again. We are of course sorry, that this has not met with your satisfaction at this time. Regards MobCater Catering.

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Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Mobcater - purchased a drinks fridge from them and within 24hrs it was dispatched as promised. Company are also very prompt in responding to text enquiries and keeping you posted on dispatch status.

Would highly recommend my

June 21, 2021
Unprompted review
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Rated 1 out of 5 stars

I ordered a coffee machine for my…

I ordered a coffee machine for my business, I was told delivery was between 5-9 working days. When I rang to enquire about the delivery a week later, I was told it would be a further 3 weeks and there was nothing they could do about it. I am still waiting to hear from them with regards to a £3000 refund. I wouldn’t trust them ever again

June 8, 2021
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Reply from Mobcater Catering

Dear customer we apologise for the lack of communication regarding machine readiness. There was a surge in orders and production times are slightly longer because of the re-opening of businesses. We are happy to hear that a refund has not been requested and dispatch will go ahead when the machine is available. We will endeavour to do better with keeping customers up to date.

Rated 1 out of 5 stars

I bought a grill- order was confirmed

I bought a grill- order was confirmed, waited 6 days to hear about delivery details before I contacted the company. I rung them and was told they didn't have the grill in stock late in the day via email. very disappointed indeed.
Bad customer service and stock control

May 25, 2021
Unprompted review
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Reply from Mobcater Catering

Dear Catherine

We are truly sorry that it took 6 days, but in this instance it was beyond our control. Under normal circumstances the sales person would have got back to you within 24 hours. Unfortunately the day the order was placed, the sales person was rushed into hospital. We have issued you with a full refund & apologise once again for the inconvenience that was caused.

Rated 1 out of 5 stars

2 spark plugs 1 set of bushes and a few…

2 spark plugs 1 set of bushes and a few pieces of foam-£100 !!!!

May 13, 2021
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Reply from Mobcater Catering

The service kit negates the need to take the LPG Generator to a service centre, avoiding that cost. It allows the customer to easily service the unit which can be more convenient and cost effective. We apologies the price/kit was not to your liking. Do contact us again and we’ll try and do better next time.

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Rated 5 out of 5 stars

Yes happy with service very quick and…

Yes happy with service very quick and reliable my service of generator is now complete and up and running once again thankyou green gear generator s are simple to service which I didn’t realise can you give me price for bush for 5000 greengrocer generator please I want a spare one

April 26, 2021
Rated 5 out of 5 stars

Great customer service thus far and the…

Great customer service thus far and the product is just what we ordered, however having not put the bbq together and used it can’t provide a full review. Once we have put the bbq together and used it will provide a more detailed review then

April 24, 2021
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