Very disappointing experience in store Ruislip trying to find a handset and talk and text sim. No staff knew about the phone products and I had to order online . Tesco offer a much better service in a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a problem with transferring my number but agent very helpful and advised on some changes to phone settings which solved the problem. Did sound a bit like AI speaking though..
Company replied
The 1st time I called I spoke to a really helpful lady, but the 2nd time I spoke to a man who seemed very bothered that I called him & gave me incorrect information
Company replied
SIM arrived quickly. I seem to get good signal coverage especially in the Highlands of Scotland. Price is much more expensive than in France
Company replied
Company details
Written by the company
Asda Mobile is a mobile virtual network operator in the United Kingdom operated by Asda which uses the network Vodafone. Why Asda Mobile? We know that connecting with the people around us makes life a little sweeter, so we've made it easier to stay in touch! With monthly plans starting from £4, whether you're a big texter or make the occasional call, there's something for everyone. Never miss a moment with 99% UK coverage and 5G in the UK and abroad.
Contact info
Asda Stores Ltd, Southbank, Great Wilson Street, Leeds, LS11 5AD, Leeds, United Kingdom
- 08080062732
- customer.services@asda.co.uk
- mobile.asda.com
3.8
Great
17K reviews
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Do not use
Total waste of time. Tried for a week to active 2 sim cards.
When contacting Asda, they couldn't fine the number of the sim.
If I had of known tat they used the Vodafone network before ordering, I wouldn't had even considered them.
Cheap is not always best
April 23, 2026
Reply from Asda Mobile
Hi Moley, we appreciate you sharing your experience. We regret to hear about the difficulties you faced activating your SIM cards and that we couldn't locate the numbers. We'll review our processes to prevent similar issues.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Easy from start to finish
Easy to order my sim and arrived within two days, connection went well thank you.
April 25, 2026
Reply from Asda Mobile
Hi James, we're happy to hear that ordering your SIM was easy and that it arrived quickly! We're also glad the connection process went smoothly for you. Thank you for your positive feedback.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi John, we are so happy to hear that the information we provided over the phone was helpful to you. Thank you for sharing your positive experience!
Best wishes, Ahmed - Asda Mobile.
It was so easy to change to Asda…
It was so easy to change to Asda Mobile, I will save about £40 per month.
April 24, 2026
Reply from Asda Mobile
Hi Ian, we're happy to hear that switching to Asda Mobile was easy. It's great to know you'll be saving money each month. Thanks for your feedback.
Best wishes, Ahmed - Asda Mobile.
I have only had the account for two…
I have only had the account for two months but at the renewal date each month I have to spend time with helpful customer service staff re-instating the call plan. Very frustrating.
February 27, 2026
Reply from Asda Mobile
Hi Ian, we appreciate you bringing this to our attention. It sounds frustrating to repeatedly reinstate your call plan. We will look into this issue to prevent it from happening again. Thanks for your feedback.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi there, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Really easy to set up and excellent…
Really easy to set up and excellent customer service.
April 17, 2026
Reply from Asda Mobile
Hi Emma, we're happy our service was easy to set up, and our customer service was excellent for you. Thank you for your very positive feedback.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Roger, we appreciate your feedback and are glad the change was easy. We'll review the value.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Debbie, we're happy the SIM was delivered quickly and that it was easy to keep your number. Thank you for your positive feedback, we appreciate it!
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Gerry, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
Great Experience
So easy to transfer your old number over and a great connection wherever I go in the on my travels. Also the price and amount of internet usage you have which rollsover every month so you don't lose out. Highly recommend Asda mobile
April 24, 2026
Reply from Asda Mobile
Hi there, we're happy to hear the number transfer was easy and you have a great connection on your travels. It's wonderful you appreciate the price and data rollover. Thank you for recommending us!
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi there, thank you for taking the time to leave your feedback. I am glad to hear that you are happy with the service we have provided. Best wishes, Ahmed – Asda Mobile
DD set up for £34.41 for a £5.00 sim…
DD set up for £34.41 for a £5.00 sim only contract
April 17, 2026
Reply from Asda Mobile
Hi Pauline, we appreciate your feedback and regret that you were charged unexpectedly. We'll investigate the direct debit setup.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Linda, we're happy to hear that ordering was easy and straightforward for you. Thank you for your positive feedback; we appreciate it a lot.
Best wishes, Ahmed - Asda Mobile.
Saving £££
Was sick of being ripped off by EE’s endless price rises so decided to buy a phone outright and go sim free.
The Asda online deal came up as a Facebook ad and I jumped at it. £5.95 for unlimited texts, minutes and 10GB data on a plan that also includes data rollover and roaming (something EE no longer includes unless you opt for a more expensive plan). What’s not to love.
Signal on the Vodafone network has been reliable. Easy transfer of number. Will never go back to the bigger main networks. Has saved me a fortune.
April 24, 2026
Reply from Asda Mobile
Hi Gareth, we're happy to hear that you're enjoying our service and the savings you've made! It's great to know the number transfer was easy and that the Vodafone network is reliable for you. Thank you for sharing your positive experience with us.
Best wishes, Ahmed - Asda Mobile.
Reply from Asda Mobile
Hi Raymond, we're happy to hear that the setup was rapid and easy for you. Thank you for your positive feedback; we appreciate it greatly!
Best wishes, Ahmed - Asda Mobile.
I have full service and it is all…
I have full service and it is all working ok. Thank you x
April 24, 2026
Reply from Asda Mobile
Hi Gina, we're happy to hear that your service is working well! We appreciate you taking the time to share your positive experience with us.
Best wishes, Ahmed - Asda Mobile.
SIM card came in the post and the…
SIM card came in the post and the change over was without any problems, well pleased.
April 16, 2026
Reply from Asda Mobile
Hi David, we're happy to hear that the SIM card arrived without issues, and the changeover process was seamless. Thank you for sharing your positive experience with us!
Best wishes, Ahmed - Asda Mobile.
I have no data after signing up over a…
I have no data after signing up over a week ago.
April 24, 2026
Reply from Asda Mobile
Hi Anne, we're so sorry you haven't had data service. We'll investigate this issue right away, and we appreciate your patience.
For further assistance, please use the contact form on our website, and our team will work promptly to resolve your issue.
Best wishes, Ahmed - Asda Mobile.
Great seevice
The transfer to Asda mobile was flawless and my number transferred over on the agreed date. I would definitely recommend Asda mobile .
April 24, 2026
Reply from Asda Mobile
Hi there, we're happy the transfer to Asda mobile was flawless and your number transferred on the agreed date. We appreciate you recommending Asda mobile to others!
Best wishes, Ahmed - Asda Mobile.
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