They sucks. They are theft actually. I purchased a prepaid plan for another month and then a week later one of their customer serviced called me asked me to change it to post paid while insuring me I... See more
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See what reviewers are saying
I recently had to contact Lebara's customer service and was pleasantly surprised by how smooth the experience was. My question was answered quickly, without the usual back-and-forth or long wait times... See more
Company replied
Ik had wat problemen met het inwisselen van mijn bonuscoupon, en Ramona heeft zich enorm ingespannen om het probleem op te lossen. Ze was geduldig, reageerde snel en was oprecht gemotiveerd om een o... See more
Company replied
The customer service worker Michael was very helpful. He was extensive with giving information, I was told all options and the detailed answers to all my questions. The service was quick and he guided... See more
Company details
Written by the company
Al 25 jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
66K reviews
Asks customers to review
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Rashied
The consultant helped me professionally and efficiently with my problem. He took the time to understand the issue, found the cause, and arranged for it to be resolved. I am very satisfied with his support and really appreciate his help. Thank you!
August 1, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review, Elwira! 😊💬
We're delighted to hear that our colleague was able to help you so well and that your feedback was taken seriously. We always do our best to provide the best possible service! 🌟💪
I have been using Lebara Sim only…
I have been using Lebara Sim only subscription from more than 40 months and I have never faces any issue with services. Also, once my data limit went over the threshold and after requesting a wavier Lebara customer support team waived the extra data charges. #Customerfirst
July 31, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! We’re happy to hear that you’ve been a satisfied Lebara customer for more than 40 months and that our support team was able to assist you when needed. 😊
Reply from Lebara NL
Thank you for your review! We’re glad to hear that everything was clear and easy without unnecessary hassle. 😊
Fast and reliable.
July 30, 2026
Reply from Lebara NL
Thank you for your positive review! 😊 We’re happy to hear that you find our service fast and reliable.😍
Jannico gave amazing costumer service
Jannico gave amazing costumer service . 10/10
July 30, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! We're glad to hear that Jannico provided you with such great customer service. We'll be sure to pass on your compliments. 😊
great phone company
July 30, 2026
Unprompted review
Reply from Lebara NL
Thank you for your positive review! 😊 We’re happy to hear that you have a great experience with Lebara.😍
The customer service agent is wonderful
July 30, 2026
Reply from Lebara NL
We're delighted to hear that you had such a positive experience with our customer service. Your kind words mean a lot to us and motivate us to keep providing the best support possible. 🥰
Rashied was a nice assistant
Rashied was a nice assistant. He helped me for resolve my problem with efficiency and accuracy.
July 30, 2026
Reply from Lebara NL
We’re happy to hear that Rashied was able to help you resolve your issue efficiently and accurately.
Thank you for choosing Lebara, and have a great day! 💙
The Rashied was really helpfull im…
The Rashied was really helpfull im happy with the service
July 29, 2026
Reply from Lebara NL
Thank you for your kind review! 😊 We’re happy to hear that Rashied was able to help you and that you are satisfied with the service you received. We will make sure to share your positive feedback with him.💙
BEWARE. They have no idea how to run a telecom company.
BEWARE.
I selected a 1 year Sim-Only plan with Lebara. Old esim number was ported to Lebara esim perfectly, no issues.
Then 2 days later, I stop receiving any SMS verification codes. Can't login to multiple apps that require SMS codes for verification. I raise the issue with Lebara customer support multiple times, everytime they say "Its reported to IT and we will fix it soon". Been 4 days and I can not receive basic SMS functionality, which is unacceptable for any provider in 2026! Its a simple case of refreshing my profile on the network, yet they are too incompetent to do that.
Since this company can not provide even basic SMS functionality, I decide to switch providers and cancel my contract since I am within the 14 day period. Turns out, Lebara is rejecting my number port request on the new carrier! I call Lebara again, and they give me the most ridiculous solution I have ever heard: they can't do eSIM number porting out, so I have to buy a temporary physical SIM, then contact them again to transfer my plan to that physical SIM, and then they can cancel and allow porting. This is not a joke, this is their actual method. Not once was this limitation mentioned anywhere in the contract or on their website. How dare this company block my number porting to another provider, then ask me to spend more money to buy their physical SIM and go through more hoops? My phone is eSIM only anyway!
They have no email support, their live chat agents are very incompetent, and calling will just waste hours of your life with no resolution. I will be exploring ways to officially file a report with the relevant authorities for Lebara not providing basic SMS functionality, and then blocking my right to number porting to another provider.
Stay away from this company.
July 29, 2026
Unprompted review
Reply from Lebara NL
Dear Raza,
We are truly sorry to hear about the significant difficulties you've experienced with your service, from the SMS issues to the challenges with porting your number. Your feedback is invaluable.
If there is anything else we can help you with, we would be happy to assist. Could you please send us an email at trustpilotnl@lebara.com? Please include reference number 541 and your phone number in the email. We will get back to you as soon as possible.
Kind regards,
Vanity
The Lebara Team
I can’t call nor being called in China
I can’t call nor being called in China. Support told me to top up credit. I top up 5 EUR. It still not work.
July 14, 2026
Unprompted review
Reply from Lebara NL
Dear Customer,
Thank you for your review. For calling and receiving calls in China, roaming must be enabled on your device.
We would be happy to look into this with you. Please contact our Customer Service team via phone, social media, or through our website, so we can investigate the issue and assist you further.
Kind regards,
Ashnie
The Lebara Team
The customer service agent was very good
The customer service agent was very good and kind.
July 28, 2026
Reply from Lebara NL
Thank you for your wonderful review! 😍
We're delighted to hear that our agent was kind and helpful. 😊
Very helpful issue resolution
Vanessa from thr customer service was very helpful in resolving my problem. Highly recommend!
July 28, 2026
Reply from Lebara NL
Thank you for your review! We're glad to hear Vanessa was able to resolve your issue quickly. We'll be sure to pass on your compliments. 😊
Top snelle service
July 25, 2026
Reply from Lebara NL
Bedankt voor je review! Fijn om te horen dat je tevreden bent over onze snelle service. 😊
The service was amazing 10 to 10
The service was amazing
Omar was very nice person
Help More than my expectations
Thank you very much 😊
July 27, 2026
Reply from Lebara NL
Thank you for your wonderful review! 😊
We're delighted to hear that you had such a positive experience and that our colleague exceeded your expectations with his support.
Feedback like yours means a lot to us and motivates us to keep delivering great service.🌟
I was on the phone with Micheal who was…
I was on the phone with Micheal who was extremely helpful and kind. He made sure our experience with LEBARA went extremely smoothly. Would 100% recommend Micheal to anyone looking for an efficient solution!!!!
July 27, 2026
Reply from Lebara NL
Thank you for your wonderful review, Sylvian! 😊💬
We're delighted to hear that our colleague Michael was able to assist you so well. We always strive to provide the best possible service! 🌟💪
Great Support and Quick Resolution
I had an issue with an unexpected charge on my invoice, and Sharona from Lebara Customer Service was extremely helpful. She carefully reviewed my case, clearly explained what had happened, and offered a fair solution by applying a €50 credit to my account. She was professional, patient, and friendly throughout the conversation. Thank you, Sharona, for your excellent customer service!
July 27, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! We're glad to hear Sharona was able to help and provide a suitable solution. We'll be sure to pass on your kind words to her. Thank you for choosing Lebara! 💙
Well performing low cost internet supplier
Service works very well at a very good price. Nice app too!
July 26, 2026
Unprompted review
Reply from Lebara NL
Dear Pau,
Thank you for your review. We are sorry to hear that this situation has left you feeling disappointed and we would like to assist further.
We have sent you an email regarding this matter and look forward to hearing from you so we can assist you further.
Kind regards,
Vanessa
Het Lebara-Team
Reply from Lebara NL
That's exactly the experience we aim to provide for our customers.📱
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