I had a wonderful experience with Lebara’s customer service today! Jannico was incredibly kind, patient, and helpful. He took the time to explain my unexpected charges clearly and went above and beyon... See more
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Ik had wat problemen met het inwisselen van mijn bonuscoupon, en Ramona heeft zich enorm ingespannen om het probleem op te lossen. Ze was geduldig, reageerde snel en was oprecht gemotiveerd om een o... See more
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In my case, the customer service experience was very poor and problematic. I have been trying to recover my two phone numbers for over a week now, and I still lack access to Google accounts, banki... See more
Company replied
Reliable, cheap aF and for people who need cheap internet this thé best place. Why buy expensive when you save your wallet right? Let this comment convince you to take a subsprction!
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Al 25 jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing customer service from Jannico!
I had a wonderful experience with Lebara’s customer service today! Jannico was incredibly kind, patient, and helpful. He took the time to explain my unexpected charges clearly and went above and beyond to help me find a solution. He also offered a very generous goodwill gesture, which I truly appreciated. I felt genuinely listened to and cared for throughout the conversation. Thank you so much, Jannico, for your outstanding support! You really made my day! 😊
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
amazing service
September 26, 2026
Reply from Lebara NL
Thank you so much for your kind review! 😊 We’re happy to hear that you’re satisfied with our service.😍
Very helpful staff
October 7, 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review! 😊 We’re glad to hear that our team was able to help you.
Was able to resolve the query quickly
Was able to resolve the query quickly
October 7, 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind review! 😊 We’re glad to hear that our team was able to help you.😍
Reply from Lebara NL
Thank you so much for your positive review! 😊 We’re happy to hear that you received your line on time and that you’re enjoying the excellent connection at a good price.😍
Reply from Lebara NL
Thank you for your wonderful review, Gbemi! 😊
We're glad to hear everything was simple, easy, and straightforward! ⭐️
Reply from Lebara NL
Thank you for your wonderful review! 😊
We're glad to hear that ordering was easy and hassle-free. 📱✨
I didn’t receive the SIM card for 15…
I didn’t receive the SIM card for 15 days and I can’t use my phone to call and very bad customer service.
October 6, 2026
Reply from Lebara NL
Dear Klant,
We’re sorry to hear that you have been waiting 15 days for your SIM card and are unable to use your phone. We understand how frustrating this must be.
Please email us at trustpilotnl@lebara.com with your phone number and reference number 690, so we can look into this for you.
Kind regards,
Jediael
The Lebara Team
Reply from Lebara NL
Thank you for your review! We’re happy to hear that you’re so pleased with the deal. 😊
Reply from Lebara NL
Thank you for your review! We’re happy to hear that you’re satisfied with Lebara. 😊
Reply from Lebara NL
Thank you so much for your kind review!😍 We’re happy to hear that you’re satisfied with our service.😊
recommends favorably
In my case, the customer service experience was very poor and problematic. I have been trying to recover my two phone numbers for over a week now, and I still lack access to Google accounts, banking apps, and other services that require SMS verification. Today, I ran out of patience and decided to share my assessment with you. Best regards. Do I recommend Lebara? Yes—but only up to the point where you lose the ability to make calls and use the internet.
To sum up briefly:
I finally got my phone number back thanks to the intervention of someone who proved to be professional and effective—and for that, I am grateful. I’ve already put that stressful "yesterday" behind me, as for the next 24 months I’ll be paying truly great, unbeatable rates for Lebara’s services. I wish the operator the best of luck and much success. Highly recommended.
October 3, 2026
Unprompted review
Reply from Lebara NL
Dear Pawel,
We’re sorry to hear that you have been without access to your two phone numbers for over a week, especially as you depend on them for important SMS verification. We understand how frustrating and disruptive this must be.
Please email us at trustpilotnl@lebara.com with your phone numbers and reference number 681, so we can look into your situation further.
Kind regards,
Jediael
The Lebara Team
I want to convert my SIM card to Sim…
I want to convert my SIM card to Sim only. Michael Michael helped me to do it quickly via call.
October 2, 2026
Reply from Lebara NL
Thank you for your review! We’re happy to hear that Michael helped you switch to Sim Only quickly. We’ll gladly pass on your compliment. 😊
Data plafond is fijn
October 2, 2026
Unprompted review
Reply from Lebara NL
Bedankt voor je review! Fijn om te horen dat je tevreden bent met ons dataplafond. 😊
Reply from Lebara NL
Thank you for your review! We’re happy to hear that you received a quick and professional response from Genevieve. 😊
Helpful Answers
I received a clear answer from Jannico and he was patient enough to reassure me about my other related questions
October 2, 2026
Reply from Lebara NL
Thank you for your review! We’re glad Jannico provided clear answers and took the time to reassure you. We’ll gladly pass on your compliment. 😊
Jeanine is so friendly and helpful
Jeanine is so friendly and helpful
October 1, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! We’re happy to hear that Jeanine was friendly and helpful. We’ll gladly pass on your compliment. 😊
Bennie’s response is very quick and…
Bennie’s response is very quick and helpful.
September 30, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! We’re happy to hear that Bennie responded quickly and was helpful. We’ll gladly pass on your compliment. 😊
Reply from Lebara NL
Thank you for your review! We’re happy to hear that Ashley was supportive and helpful. 😊
Great and helpful customer service
Great and helpful customer service! I had an issue with out-of-bundle costs, and the support agent Jannico resolved everything quickly, helped me activate the data cap, and assisted me with a credit. Thank you very much!
September 30, 2026
Reply from Lebara NL
Thank you for your wonderful review! We’re glad Jannico was able to resolve the issue quickly and help you with the data cap and credit. We’ll gladly pass on your compliment. 😊
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