Lebara NL Reviews 

65,868
•
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Reliable, cheap aF and for people who need cheap internet this thé best place. Why buy expensive when you save your wallet right? Let this comment convince you to take a subsprction!

Company replied

Rated 5 out of 5 stars

Great and helpful customer service! I had an issue with out-of-bundle costs, and the support agent Jannico resolved everything quickly, helped me activate the data cap, and assisted me with a credit.... See more

Company replied

Rated 1 out of 5 stars

They sucks. They are theft actually. I purchased a prepaid plan for another month and then a week later one of their customer serviced called me asked me to change it to post paid while insuring me I... See more

Company replied

Rated 5 out of 5 stars

Ik had wat problemen met het inwisselen van mijn bonuscoupon, en Ramona heeft zich enorm ingespannen om het probleem op te lossen. Ze was geduldig, reageerde snel en was oprecht gemotiveerd om een ​​o... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator

Written by the company

Al 25 jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

66K reviews

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4.4

All reviews

(65,868)

10,944 reviews in the last 12 months

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Rated 5 out of 5 stars

Great and helpful customer service

Great and helpful customer service! I had an issue with out-of-bundle costs, and the support agent Jannico resolved everything quickly, helped me activate the data cap, and assisted me with a credit. Thank you very much!

September 30, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review! We’re glad Jannico was able to resolve the issue quickly and help you with the data cap and credit. We’ll gladly pass on your compliment. 😊

Rated 5 out of 5 stars

Reliable

Reliable, cheap aF and for people who need cheap internet this thé best place. Why buy expensive when you save your wallet right? Let this comment convince you to take a subsprction!

September 29, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your great review! We’re happy to hear that you find Lebara reliable and affordable. 😊

Rated 5 out of 5 stars

The best network provider I can…

The best network provider I can have.Well done Lebara.

September 29, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review! We’re happy to hear that you’re so satisfied with Lebara. 😊

Rated 5 out of 5 stars

Sanjana helped resolve the query very…

Sanjana helped resolve the query very quickly

September 29, 2026
Unprompted review
Lebara NL logo

Reply from Lebara NL

Thank you for your review! We’re glad Sanjana was able to resolve your query quickly. We’ll gladly pass on your compliment. 😊

Rated 4 out of 5 stars

Very fast!!

September 29, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your review! We’re happy to hear that everything was arranged quickly. 😊

Rated 1 out of 5 stars

LEBARA NL terrible service - a no-go company

LEBARA!!!! can you just stop sending me your no-stop payment reminders, and start complying with my inquiry???? I need all the invoices since 14 Oktober 2025! it's useless you send your payment reminders through Canock now, that is even more inhuman, en careless than you, despite we explained to them even in writing at least 3 times what our concern is about!!!! they keep us claiming for increasingly admin fees on your behalf, but note that I've reported all this unright treatment we as clients have been undergoing for weeks to a lawyer now as I am now really fed up with your total indifference to a honest request for verification and am fed up with your total lack of competence. Using bots to respond our questions or getting dirty job done by third parties simpley doesn't work with us. Just take on your own responsability, make an effort to solve this historic issue, stop sending that robotics Canock spamming us with its continuous payment reminders preset emails to us + increasing admin costs that, be aware, we won't pay as it's been weeks long that we've been trying to get this issue resolved by you without any progress! simple like that, just do your job, that is: listen to clients, follow-up on their reasonable queries...just not demand for money doing nothing!

September 27, 2026
Unprompted review
Lebara NL logo

Reply from Lebara NL

Hi Giulia,

Thank you for your review.

We understand your frustration and are sorry to hear about your experience.
We would like to investigate this further for you.

Please contact us at trustpilotnl@lebara.com and include your telephone number
with reference number 17.

Once we have your details, we can review your request for the invoices and check the status of the outstanding balance and correspondence.

Kind regards,

Ashnie
The Lebara Team

Rated 5 out of 5 stars

Very good experience with Lebara!

Very good experience with Lebara!
Easy setup, good service, reasonable prices, and reliable connection. Customer service was helpful and professional. Highly recommended!

September 25, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review! We’re happy to hear that you’re satisfied with our service, prices and reliable connection. 😊

Rated 5 out of 5 stars
Lebara NL logo

Reply from Lebara NL

Thank you for your review! We’re happy to hear that Jannico was able to help you so well. We’ll gladly pass on your compliment. 😊

Rated 5 out of 5 stars

Servis is good, and operater is amazing

Servis is good, not long on waiting answer. The girl is very kind, nice, professional and have good communication with clients.

September 25, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review! We’re happy to hear that Sandjana was kind, professional and helpful. We’ll gladly pass on your compliment. 😊

Rated 5 out of 5 stars

Easy

Easy! In 5 minutes sim only

September 25, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your review! Great to hear that your Sim Only was arranged quickly and easily. 😊

Rated 5 out of 5 stars

Prima

Very good 😊 !

September 24, 2026
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Reply from Lebara NL

Thank you for your review! We’re happy to hear that you’re satisfied with Lebara. 😊

Rated 5 out of 5 stars

Good customer service

The customer service worker Michael was very helpful. He was extensive with giving information, I was told all options and the detailed answers to all my questions. The service was quick and he guided me nicely through the whole process.

September 24, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review! We’re happy to hear that Michael was helpful, provided clear information and guided you through the process. We’ll gladly pass on your compliment. 😊

Rated 1 out of 5 stars

The costume service is not correct

The costume service is not correct! This guy forgot to tell me that i need to pay 120euros at the first he charged 1cent with my own bank card and then without saying any price they charged 120euros

September 24, 2026
Lebara NL logo

Reply from Lebara NL

Hi Janos,

Thank you for sharing your feedback. We’re sorry to hear that you were surprised by the €120 charge and that the costs were not clear to you beforehand. We would like to investigate this further and get in touch with you. We have therefore just sent you an email and look forward to your response.

Kind regards,
Justin
Lebara customer service

Rated 5 out of 5 stars

Good coverage

Good coverage.
Helpful and supportive staff.

September 24, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your review! We’re happy to hear that you’re satisfied with our coverage and that Sandjana was helpful and supportive. We’ll gladly pass on your compliment. 😊

Rated 5 out of 5 stars

Excellent communication

Excellent communication, they understood my problem and offered me an improvement in my service Thanks

September 24, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your positive review! 😊 We're happy to hear that we understood your situation and were able to improve your service.😍

Rated 1 out of 5 stars

IF YOU WANT TO LSOE YOUR MONEY AND PEICE BUY FROM LEBARA

They sucks. They are theft actually. I purchased a prepaid plan for another month and then a week later one of their customer serviced called me asked me to change it to post paid while insuring me I can use my current prepaid until the end the month. But when I received the post paid both were disabled and I couldnt manage to validate because I didnt have my permit yet.
And worse part is that their support team didnt care at all just rejecting my chats, phones, in person visits everything. They are a bunch of thefts that just steal people's money and dont care about the quality and their responsibility.

September 20, 2026
Unprompted review
Lebara NL logo

Reply from Lebara NL

Dear Customer,

We’re sorry to hear that you had such a frustrating experience with us. We understand how disappointing it must have been to lose access to your services after switching from prepaid to a subscription.

We’d like to look into what happened and see how we can assist you. Please contact us through our website or social media so we can investigate this further for you.

Kind regards,
Vanity
The Lebara-Team

Rated 5 out of 5 stars

Super great support service

Super great support service. Lebara is the best

September 23, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review, Kennedy! 😊

We're delighted to hear that you had a great experience with our support service. Your kind words mean a lot to us and motivate us to keep providing the best possible service.🌟💙

Rated 5 out of 5 stars

Help with data

Very helpful, they respond quickly.

September 23, 2026
Lebara NL logo

Reply from Lebara NL

Thank you for your wonderful review, Dorota! 😊💬
We're delighted to hear that our colleague was able to assist you so well.🌟💪

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