The porting process took one week to get started and I had very slow internet connection at the beginning. After my initial review about the obvious issues, the customer service contacted me and the i... See more
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See what reviewers are saying
I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
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Service is good, but verifying messages and calls from a few different platforms don't come through and I'm stuck with them for another year without being able to turn on 2FA for my FB account... Edi... See more
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I had an issue with unexpected out-of-bundle charges, and Vanessa helped me resolve it quickly and kindly. She explained everything clearly, was very patient, and provided a fair solution. I really a... See more
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
63K reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lebara NL
Thank you for your review! Great to hear you’re happy with the phone service and the fair price. 😊
Reply from Lebara NL
Thank you for your review! We're happy to hear you're satisfied. 😊
I hired 20gb with lebara last month and…
I hired 20gb with lebara last month and 200 minutes of calls for almost 20 euros. After 5 days the phone data stopped working and in the app said I had spent all of it, but on my phone i had only 5gb of consume, I only use it to listen to music on my way to work, there’s no way i could spend that much in such a small period of time. But the funniest thing is, that it also shows I spent all my minutes, and i didn’t even made one call, such a scammers they are.
May 8, 2026
Unprompted review
Reply from Lebara NL
Dear, Pablo,
Thank you for sharing your experience. We’re sorry to hear that your data and call allowance appeared to be used much faster than expected. We understand how concerning and frustrating this must be, especially when the usage shown does not match your own records.
This is not the experience we want our customers to have. We would like to investigate your usage and account details further.
Please contact us at trustpilotnl@lebara.com with your phone number and reference number 464, and we will be happy to look into this for you.
Kind regards,
Jediael
The Lebara Team
Reply from Lebara NL
Thank you for your review! We're glad to hear our representative was polite and helpful. 😊
I had a very positive experience with…
I had a very positive experience with Lebara customer service. Sharona was extremely helpful, patient, and professional throughout the interaction. She handled my request efficiently and made sure everything was clearly explained.
It’s always reassuring to receive such friendly and supportive assistance. Thank you, Sharona, for your excellent service!
June 18, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! We're delighted to hear that Sharona provided such helpful, professional, and friendly service. We'll make sure to pass on your kind words. 😊
Reply from Lebara NL
Thank you for your kind review! We're happy to hear you had such a positive experience and that she could help you so well. 😊
Sweet and productive
June 18, 2026
Unprompted review
Reply from Lebara NL
Thank you for your review! Great to hear you had a smooth and productive experience with us. 😊
Reply from Lebara NL
Thank you for your review 😊 We’re glad to hear your issue was resolved and that you had a good experience.
Helpfull and great service
June 17, 2026
Reply from Lebara NL
Thank you for your review 😊 We’re glad to hear you had a helpful experience and great service.
Not the best service
They didn't add the discounts in my contract. Had to contact them. Instead of sending a new proper contract they just added a mail saying I get discount.
June 1, 2026
Reply from Lebara NL
Thank you for your review. We're sorry to hear about your experience.🙂
We will take your feedback on board.👍
Found ok get from Lebra
June 17, 2026
Reply from Lebara NL
We appreciate your feedback!
If there’s anything else we can help you with, please don’t hesitate to let us know.
Appalling customer service, rude agents, and complete chaos!
I am extremely frustrated with Lebara Netherlands. The incompetence and rudeness of their customer service is shocking. There is complete chaos in their support team, as agents constantly contradict each other.
When I called about my bill, the first agent explicitly assured me that they would completely remove the charge from my invoice. However, when I called again today, a different agent told me the exact opposite—that I absolutely must pay it.
To make matters worse, this second female agent was incredibly rude and unprofessional. Instead of trying to help, she behaved like a broken record, aggressively repeating "you must pay, you must pay" without providing any logical arguments. Every time I tried to explain what the previous agent had promised, she loudly interrupted and talked over me. She also kept putting me on Hold without even warning or asking me, which completely violates basic customer service etiquette.
I cannot rely on conflicting verbal statements from a support team that treats paying customers with such disrespect and hostility. Furthermore, Lebara’s own website contact form is useless because it limits messages to only 300 characters, making it impossible to file a proper complaint.
June 17, 2026
Unprompted review
Reply from Lebara NL
Dear Julia,
Thank you for your review. We are very sorry to hear about the situation you’ve described and sincerely apologize for the inconvenience.
We would really like the opportunity to investigate this matter further and provide you with a clear and consistent resolution. Would you be willing to contact us about this? You can reach us via our website or social media.
Kind regards,
Vanessa
The Lebara-Team
Mike was amazing
Mike was amazing! Super kind and gentle. Thanks Mike for helping me to solve the issue
June 16, 2026
Reply from Lebara NL
Thank you for your review! We're delighted to hear that Mike was able to help you and provide excellent service. We'll be sure to share your kind words with him. 😊
Quick reaction on my question
Quick reaction on my question, very friendly and professional handling by Jhullyanne from the Lebara team, and after I provided the necessary information, the changes have been made quite fast!
June 15, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! 😊
We’re happy to hear that you experienced a quick response and that Jhullyanne was able to assist you in a friendly and professional way.🌟
Beware of out-of-bundle-cost!!!! 50euro for 500MB!
I pay for a sim-only subscription for my father, who is not particularly with digital devices. He didn't notice his phone was disconnected from wifi and used up all his 10GB monthly allowance accidentally. After that, Lebara charges me 50euro for 500MB data, which is labled as out-of-bundle-cost. 500MB lasts for 1 minute in today's internet. So I didn't have time to do any intervention. I am willing to pay a reasonable price for the extra data. But 50euro for 500MB, in my opinion, is nearly scam behavior and is not acceptable to me. Thus, I rate Labara 1 star.
June 16, 2026
Unprompted review
Reply from Lebara NL
Dear Jason,
Thank you for your feedback. We completely understand how frustrating this situation must have been.
We would like to clarify how out-of-bundle costs work. These costs are incurred once your bundle has been fully used. There is a safeguard in place: you can incur a maximum of €50 in out-of-bundle charges. After reaching this limit, it is no longer possible to make calls, send texts, or use mobile internet until the next billing cycle or until a new bundle is added. For calls to service numbers (such as 0900 numbers), additional charges apply. These are always outside your bundle and can be found under “Out-of-bundle usage” on your invoice.
If you’d like more control over these costs in the future, you can enable a Data Cap for €1.50 per month, which automatically stops data usage once your bundle is used up.
Furthermore, if you would like us to look into this situation for you and provide a more detailed explanation, please feel free to contact us through our website, through phone or social media. We’re happy to help.
Kind regards,
Vanessa
The Lebara-Team
Easy option to extend the contract.
June 12, 2026
Unprompted review
Reply from Lebara NL
We're glad to hear that extending your contract was easy. We appreciate your review and thank you for choosing Lebara. 💙
Reply from Lebara NL
Thank you for the positive review! We’re happy to hear that you are satisfied with the customer service. 💙
Very friendly customer service
Very friendly customer service. I had a chat with Sharona, and that person was very kind and friendly and assisted with my issue
June 15, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your kind feedback! We’re really happy to hear that Sharona was able to help you in a friendly and supportive way. 🚀
Easy to react customer service and getting assistance
It was very quick to get assistance for my request. Sharona helped me very quickly, thanks.
June 15, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review! 😊 We’re so happy to hear that we were able to solve your problem quickly and answer all your questions politely. We always aim to make sure our customers are fully supported. If you ever have more questions, don’t hesitate to reach out! 🙌
Reply from Lebara NL
Thank you for your feedback. We’re glad to hear that you find the service user friendly.😊
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