mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the overall service is exceptionally fast, highly efficient, and consistently accompanied by very helpful communication from the support staff. Many loyal customers truly appreciate the exceptionally smooth transaction process when selling their phones and various electronic devices online. However, some people mentioned that their final trade-in cash offers were significantly lower than the initial price quotes displayed on the website. Consumers also noted that devices were occasionally downgraded after being inspected, with claims of unexpected scratches or minor defects reducing the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product condition and trade-in evaluations, with many reviewers reporting... See more

Service

Users describe ambiguous interactions with service, reflecting sharply divided customer opinions. Many... See more

Price

Consumers express deep dissatisfaction regarding pricing practices, consistently highlighting unexpected... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(655)

27 reviews in the last 12 months

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Rated 4 out of 5 stars

quick process

They were pretty quick with the process which was great made it easy , however my LCD in my screen was gone , my offer was shockingly low but I don't have time to sort it . So it was very quick and easy

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, no issues. Good communication and fast payment.
Would use Mobile Guru again.

June 5, 2025
Unprompted review
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Rated 5 out of 5 stars

They make the process very easy

They make the process very easy. Just enter the make, model, storage and condition and they show the expected price and the postage label is automatically generated. They acknowledge receipt of the mobile very promptly and within 24 hours they’ve tested and informed me of the results. I am very pleased how seemless it is and I received the money the next day. I would recommend Mobile Guru. Their prices and business practices are reasonable and fair.

June 4, 2025
Unprompted review
Rated 4 out of 5 stars

Fairly seamless experience

Fairly seamless experience, amount paid was reasonable, although if you're selling iPhone's make sure you remove them from your iCloud account as that can cause a delay.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

I sold my old iPhone 6S plus to Mobile…

I sold my old iPhone 6S plus to Mobile Guru and was able to get money for it, albeit not a lot given the older phone. The process was very easy, mailing label was supplied after I submitted my info online. Money was credited to my bank account after they emailed me and I agreed to the price after they reviewed the condition of my phone. Overall a positive experience and I would recommend.

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy and fast service

Easy and fast service, sent my phone off and was paid within days. Happy with pricing for device was the highest I found between comparing services.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Easy way to sell your old phone!

Amazingly easy way to sell your old phone. All I did was pop my phone into the post and a few days later the money was in my account. Will definitely be going through Mobile Guru for my old phones whenever I get an upgrade in the future!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Best and most reliable way to sell your phone

I sold my iPhone X to Mobile Guru and I couldn’t be more impressed with how easy, convenient and fast the entire process was! I was really cautious about selling my phone, especially sending it via the post, but the entire process was so simple and reliable. I received the free postage label immediately, and within 24hours of dropping my phone at the post office I received confirmation from mobile guru that they had received my phone. Within one more business day I received confirmation my phone passed their testing and I received payment. So good! I’m really happy I decided to go through Mobile Guru. Thank you.

May 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not recommend

Do not recommend, brought a second hand iPhone for $700 and my little sister locked herself out. Apple refused to unlock it because we weren’t the original owners. Now left with a miserable teen and 700$ short. They refused to do anything. Do not recommend.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed, I mistakenly sent in a phone i had not yet created an order for. Upon realising, I of course contacted Mobileguru. 10days later and 4+ emails about this issue have gone completely unanswered.
I am a regular customer and find it very unprofessional that every email has been completely ignored. Not even a 'we'll look into it' makes me very suspicious. I have provided all the revelant information such as tracking and imei for them to easily check. As a long time customer I hate to have to write a bad review, but I am hoping this will get me a response

May 12, 2025
Unprompted review

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