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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's responsiveness, patience, and professionalism. Many people appreciate the personalized approach, with employees going above and beyond to answer questions, guide them through the process, and ensure order accuracy. The products themselves are frequently described as high-quality, unique, and effective, with many consumers finding solutions for custom PC builds that are hard to find elsewhere. However, some customers also noted issues with incorrect or faulty products, such as miswired cables or connectors that came off. A few people experienced delays in receiving their orders, particularly for items that were listed as in stock but were affected by holiday shipping schedules.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the fast, responsive, and helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism.... See more

Product

Users describe positive interactions with the product. Many customers praise the high quality and unique... See more

Order

Reviewers mention positive feedback about order. Customers appreciate the ease of ordering and the... See more

Response time

People report positive experiences with response time. Customers consistently praise the fast and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service; switched from AI to a person when requested and the representative, Carrie, went through all of my questions and gave me various options for each. They didn't push me towards t... See more

Company replied

Rated 5 out of 5 stars

Another happy customer. Very unique product, slimmest 90 degree SFF case PSU extension cable anywhere! Great support from Carrie at MOD DIY who helped me to make changes to my order before shipping! M... See more

Company replied

Rated 5 out of 5 stars

I was put in contact with Carrie to order modular cables compatible with my FSP Hydro PTM PRO 1200W PSU. She was very responsive, patient, and professional. Even though I’m inexperienced, she clearly... See more

Company replied

Rated 5 out of 5 stars

MODDIY is literally the best. Their product quality is amazing, but more than that... They're real people. Emailing me back and forth answering my questions. Explaining things to me instead of can... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Store

Written by the company

Best selection of PC mod supplies offers custom pc cable, case mods, computer cooling systems, computer case mod DIY parts, wire management kits & custom pc mods


Contact info

4.8

Excellent

TrustScore 5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good Products and Great Customer Support

Impressive choice of colors to get custom modular cables with suitable length. Quality is here and delivery is fast. Also customer support team is really prompt to answer and helped me with an order change request.

January 22, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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Rated 5 out of 5 stars

Great selection and support

Great selection, and very good after purchase assistance !

January 28, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

This is my go-to place for custom cables!

Carrie was great.
She is quick to respond to questions, and (while my new order hasn't yet arrived), I'm still using my previous custom cable. It was great quality, and really makes my build so much easier.

January 15, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

this website is awesome

this website is awesome, they have a lot of things that you can use to take your pc to the next level, and the great thing about them is their support team especially carrie. if you are looking for anything related to pcs, this is the right place

January 2, 2024
Unprompted review
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Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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Rated 5 out of 5 stars

Great customer service

I emailed MODDIY a highly-specific question about my order on New Years Day, and while I certainly wasn't expecting to hear back right away, to my surprise, I received a response within the hour during a holiday. Moreover, I was looking all over the Internet for a specific custom cable, and I could not find it anywhere else. MODDIY confirmed that they were able to fulfill my special order for me. MODDIY has unprecedented hands-on customer service and a commitment to quality work!

January 1, 2024
Unprompted review
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Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Fast to reply

Fast to reply
Change of address of delivery after mistake from me
Even replied to me on the 1st January

January 1, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great seller, great products

In addition to selling quality, reliable products at good prices, their service is responsive and super helpful. Every time I shop with Moddiy, I'm impressed.

December 27, 2023
Unprompted review
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Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Good customer service

Good customer service, was able to help my issue.

December 23, 2023
Unprompted review
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Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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Rated 5 out of 5 stars

I love that MODDIY reached out to make…

I love that MODDIY reached out to make sure I got the correct cables for my needs

December 22, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Super-helpful Customer Service

Super-helpful Customer Service! Carrie answered my questions and was very helpful in placing my order.

December 18, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

The most impressive experience I ever had

They sell niche components you literally cannot find anywhere else. They saved my GPU and literally sent me another cable for free after I ordered the wrong one. Their customer service was impeccable and seriously amazing.

December 13, 2023
Unprompted review
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Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great CS Rep

quick and concise information for questions when asked

December 12, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I needed to modify my order after I placed it, and they assisted me to make the necessary changes.

December 5, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Very helpful

Very helpful, double checked with me about the cables that I bought. Excellent quality products! Definitely will buy from again! Thank you!

November 18, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Custom harness, easy checkout, no problems

They made me a custom bend EPS harness. Resolving a very difficult problem for me. The customer service was excellent and there was 0 language barrier. I highly recommend this company.

They are one of the few companies offering EPS harness alteration. I didn't realize they made everything in house. I asked if they could make one of their EPS offering in a GPU style harness offering with custom length. No problem, checkout was simple, no pop ups

Just talk to them if you have an issue and they will work with you to resolve it.

November 23, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Fast shipping and great customer service

Silicon cables had no defects and were delivered within 10 days. The customer service is top notch they respond back to emails same.day. doesn't sound important but not having to wait 24-72 hrs for someone to answer a simple question is great.

November 19, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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Rated 5 out of 5 stars

great chat support

great service, chat support, happy for the help and prompt service.

November 2, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

I was out of my depth

I was out of my depth, and got what I needed. The information on the site made me understand the extent of what I didn't know about my problem. The products offered showed me the solution. What more could I ask for. Well, the site was easy to navigate.

October 26, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great shopping experience overall

Great shopping experience overall, fast support and response. I just finished my order so I am waiting for my product to be delivered but I expected nothing but perfection. highly recommend this website!
Update 27 November: Item received as expected after 9 days.

October 18, 2023
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

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