Molequin Reviews 98

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like watch straps and cases are well-made, comfortable, and exceed expectations. Many consumers highlight the excellent delivery service, describing it as fast, quick, and efficient, often with prompt communication and updates. The overall shopping experience is frequently described as positive, with people appreciating the ease of ordering and the fantastic communication. However, some customers also noted issues with their orders and the service. A few people experienced significant delays with "made to order" items, with delivery timelines repeatedly pushed back. There were also instances where products did not fit as expected, despite following sizing guides, leading to additional costs for returns. Some reviewers were not happy with the durability of certain products, reporting that straps started to fall apart or looked terrible after a short period of use.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the high quality of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super quick and efficient... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process exceptionally... See more

Service

People report ambiguous experiences with service. Many consumers praise the fast service, excellent... See more

Based on these reviews

Rated 5 out of 5 stars

I worked directly with Sidney to make a custom, made to order strap for my Cartier Tortue CPCP. The experience was amazing. Sidney was very detail oriented and listened to all my suggestions and answe... See more

Company replied

Rated 5 out of 5 stars

Everything went great! The strap was sent quickly, the shipment took only a few days to be delivered, the quality is beyond my expectations and the color matches my watch perfectly! Will definitel... See more

Rated 5 out of 5 stars

The band I ordered was out of stock, Molequin reached out immediately, I suggested an alternate band and they acted on it immediately without an additional upcharge. I love the new band!

Rated 5 out of 5 stars

I now use this company for all my made to order straps, the quality of the straps and attention to detail is excellent. As is there great service in making a strap to your requirements.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Made to Order Perfection for Cartier CPCP

I worked directly with Sidney to make a custom, made to order strap for my Cartier Tortue CPCP. The experience was amazing. Sidney was very detail oriented and listened to all my suggestions and answered all of my questions. This watch requires very precise dimensions because it has a fold-over style clasp and not a simple pin buckle with holes. Sidney is very familiar with these requirements and made a wonderful strap in Saffiano leather that fits perfectly. I'm sure they can handle any request, but especially if you have a Cartier, they are the best place to get a strap made.

October 30, 2025
Unprompted review
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Reply from Molequin

thank you and always a pleasure to make s strap for a Tortue

Rated 5 out of 5 stars

Great service !!!

You know I need to apologize to the Molequin team .
I wrote a poor review based on the fact I hadn’t received my strap yet . I had not checked my email only to see the team had reached out with a query on my order before shipping . I feel bad and can only apologise . I was hasty . You guys have done a great job and gone the extra mile . I should know better !!
Thanks Mukta . You’re a star . And thanks for being so nice .

November 10, 2025
Unprompted review
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Reply from Molequin

Thank you so much for updating your review

Rated 1 out of 5 stars

After the assembly of the strap

After the assembly of the strap, this was damaged by the first movements of the watch. It is a Rolex Datejust 41, which was used several times by Molequin as an example of their straps on Instagram. Here the straps do not fit without damaging the strap when first worn. I noted this at the Molequin service and covered it with photos. With this, I asked for a solution proposal.

Neither an exchange nor a complaint were possible. I still have an IWC Portofino, on which I also wanted to mount a strap from Molequin. Here I was referred to the MTO page without further service. My solution suggestion here was to exchange the damaged strap for the one for the IWC. Unfortunately without accommodation. Too bad.

October 29, 2025
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Reply from Molequin

Unfortunately you need a curved strap for your Datejust - this would have happened with a strap from any company - reach out if you would like a custom strap making

Rated 5 out of 5 stars

Very impressed with the quality of the…

Very impressed with the quality of the strap and buckle. Came neatly packaged. Would buy again.

October 28, 2025
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Reply from Molequin

We love hearing this! So glad the quality and packaging met your expectations. Thank you for your support - we hope to serve you again soon! 🙌

Rated 5 out of 5 stars

Great customer service, and fast delivery

Love the quality of the products customer service is amazing, I wish they have worked with DHL instead of UPS but over all it was great.

October 28, 2025
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Reply from Molequin

Thank you so much for the wonderful feedback! We're thrilled you love the quality and had a great experience with our customer service team. We really appreciate the note about shipping - feedback like this helps us improve! Thanks for choosing us! 😊

Rated 5 out of 5 stars

Super fast service & top quality

Super fast service, immediate response and shipping, and the strap has an incredible finishing. This is now my 6th or 7th strap and the quality is absolutely insane vs the price you pay.

October 27, 2025
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Reply from Molequin

You're the best Seb! Thank you for such kind words! 😊

Rated 5 out of 5 stars

The best

The best! They were fast and the quality excellent!

September 29, 2025
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Reply from Molequin

Thank you! Speed and quality are what we strive for - thrilled we delivered on both! 💙

Rated 5 out of 5 stars

Perfect

Perfect, thank you !

September 26, 2025
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Reply from Molequin

Thank you! We really appreciate your support! 💙

Rated 5 out of 5 stars

Beautiful product!

Beautiful product!

August 28, 2025
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Reply from Molequin

So happy to hear that! Thanks for your wonderful review! ⭐

Rated 5 out of 5 stars

Exceptional quality and service

I recently ordered from Molequin for the first time. The leather strap that I ordered was beautiful and the quality was exceptional. Equally impressive was the quality of service provided and the responsiveness of the support staff.

August 28, 2025
Unprompted review
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Reply from Molequin

That's exactly what we aim for! Thanks for the great review and for choosing us! 🙌

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good quality

July 29, 2025
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Reply from Molequin

thank you so much for your positive review

Rated 2 out of 5 stars

I have two straps from them

I have two straps from them, one in smooth calf leather and one in suede. While quality of the first one seems fine the suede strap looks terrible after only 5 months of regular use. I have contacted customer service for this but received no response and when following up they promised to respond that same day (more than a week ago). No response as of today. Overall I wouldn't therefore recommend them.

August 10, 2025
Unprompted review
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Reply from Molequin

We're sorry to hear you're disappointed. We did respond to and review your concerns. We appreciate your feedback and thank you for being a customer

Rated 5 out of 5 stars

Impeccable Quality and Craftsmanship

My white gold Breguet 5157 pops for summer on my new Molequin cream calfskin strap!

July 26, 2025
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Reply from Molequin

What impeccable taste! Your Breguet 5157 on a Molequin cream calfskin strap must be an absolute showstopper for summer. We're delighted that you're enjoying your new strap and so grateful for your 5-star review. Wear it in good health!

Rated 5 out of 5 stars

Great experience

Great experience, quick delivery and awesome strap!

July 11, 2025
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Reply from Molequin

Hi Ahsan, thank you so much for taking the time to leave us a 5-star review. So glad you're loving the watch strap. Speak again soon!

Rated 5 out of 5 stars

Perfect

Fast shipping, strap itself is gorgeous and well-made

June 29, 2025
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Reply from Molequin

Hi James, thank you so much for your 5 star review, really means a lot to us. We hope you enjoy wearing your new watch strap!

Rated 3 out of 5 stars

the quality of your product (leather…

the quality of your product (leather too thin)

June 25, 2025
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Reply from Molequin

Hi Julio, many thanks for taking the time to leave a review. Our preferred house style is for thin straps rather than too thick. Because we use a very high quality leather we are able to cut thin. The general trend is for thin straps i.e about 2.3/2.6mm thin at the lugs. If you would prefer a slightly thicker strap, maybe because you have a slightly bigger/heavier watch then please do get in touch with our custom team and we'd be happy to make you a strap that is perfect for you mto@molequin.com

Rated 1 out of 5 stars

It just do not fit with my Cartier…

It just do not fit with my Cartier Santos dumount even if it says 18mm.

June 20, 2025
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Reply from Molequin

Thank you for taking the time to leave a review. Even though it's not the best review we've had, we do understand that it's frustrating that you couldn't get the strap to fit your watch. Unfortunately the Cartier Santos Dumont has a lug width of 17.8mm so an 18mm strap will not fit, it'll just be too wide. There is a workaround and if you want to reach out to us at hello@molequin.com we can let you know how to make it work.

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