I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. Bu... See more
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Review summary
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I've honestly found the whole transition from mindbody exceptional. My community said it was seamless and they're impressed and are loving the ease of the software. Your support experience is incredi... See more
Santi is precious. Very prompt and super efficient in sorting out any issues or problems you may have. I was awaiting resolution to my issues but keep getting pushed around until Santi getting... See more
Company replied
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuiti... See more
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Company details
Written by the company
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Contact info
United States
- support@momence.com
- momence.com
4.1
Great
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Momence has really up their game with…
Momence has really up their game with customer support. I’ve been a client for years. Customer support gets better and better. Well done team
October 23, 2025
Unprompted review
Reply from momence.com
Thanks so much, Jennifer! We really appreciate your continued support over the years. It means a lot to hear that you’ve noticed the improvements — our team works hard to keep getting better. Thanks for sticking with us!
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AVOID MOMENCE AT ALL COSTS
AVOID MOMENCE AT ALL COSTS! I was really excited about the potential of the platform, but my experience has been HORRIBLE. I am warning you to please seek another platform before you experience the same issues I have. Their customer support is truly the worst I have ever experienced. My onboarding support person ghosted me and I haven’t been able to get a solution to my issues since I purchased the software over 3 months ago. Go with MindBody like I wish I would have!
October 15, 2025
Unprompted review
Reply from momence.com
Hi Madeline — we’re really sorry to hear this has been your experience. That’s absolutely not the level of support or follow-up we aim to provide. We’d love the chance to make this right and ensure your issues are resolved. Could you please reach out to us directly at support@momence.com or reply to your original ticket so we can review what happened and help get things back on track?
Terrible experience meets incompetence
Terrible experience. Onboarded me incorrectly, resulting in a bunch of lost revenue. They fixed it, but not properly, resulting in more lost revenue. Then they tried to blame me & stonewalled me when I sought compensation. Avoid.
October 1, 2025
Unprompted review
Reply from momence.com
Hi there — we’re truly sorry for the frustration and losses you’ve experienced. That’s not the experience we want for any of our customers. We’d really like to review what happened and see how we can make things right. Please reach out to us directly at feedback@momence.com so we can take another look and ensure your concerns are properly addressed.
Customer POV
I am a customer, not a business owner, therefore I hope i can offer a different perspective.
From a user perspective, I don’t like it and I don’t get it. I am frustrated that the studio I attended switched to this app. Here are the major cons:
- no exploration: I can’t see what other businesses in the area have services. I really like MINDBODY for that.
- I now have two apps: because of this, I use mind body for my other fitness/spa interests with Momence for one specific studio.
- cannot delete account: I’m not wanting to attend the studio anymore, but I cannot delete my account. It tells me to reach out to the studio to cancel my Momence account. See below for full cancellation message.
- unable to reach out to customer service: in the app, I clicked the button to “send us a message.” that takes me to a browser where they force KB articles. Scroll all the way down, and you see “login to message.” So I do. But then it takes me back to my general account. It’s a loop that goes nowhere. I cannot find a support phone number.
This is absolutely shocking from rights to privacy and account deletion.
Deletion message: “You still have active customer accounts open with hosts. Please contact them to delete your account first to confirm there are no pending obligations, e.g. unsettled payments.”
What does this even mean? How can I have unsettled payments when you buy passes prior to receiving a good/service?
October 5, 2025
Unprompted review
Reply from momence.com
Hi Samantha,
Thanks so much for bringing this to our attention. We've opened a ticket to get the login aspect of your experience investigated and addressed.
To address your remaining points here, regarding deletion of a customer account, sometimes customers will have contract obligations to address (like early cancellation of a subscription). We account for this possibility in our deletion messaging to help businesses and customers tie up any potential loose ends. If you don't have any outstanding charges, then your studio should be able to turn around the delete request in a timely manner.
And lastly, if needed, here's how customers can view other studios
https://intercom.help/momence/en/articles/12143278-customer-mobile-app-faq-s#h_8f6952be82
I had a great experience receiving…
I had a great experience receiving support from Macey on chat.
October 2, 2025
Unprompted review
Reply from momence.com
Thanks so much for sharing, Mert! We’re happy to hear Macey was able to help — we’ll be sure to pass along your kind words.
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Awesome Experience and Quick Response
Aries was able to explain my question and broke it down in Layman's terms. (Not IT driven) Didn't give me a link to figure out the answer to my question. Awesome spontaneous and quick response.
October 2, 2025
Unprompted review
Reply from momence.com
We’re so glad Aries could give you a clear, straightforward answer and make things easy to understand! Thanks for taking the time to share your experience — we really appreciate it.
Dweez was awesome
Dweez was awesome! Patient, clear, thorough and covered all the bases. 10/10
October 2, 2025
Unprompted review
Reply from momence.com
Thank you for the kind words, KR! We’ll make sure Dweez sees your shout-out. We’re so glad the support was clear and thorough for you. 💫
Very helpful support team
Very helpful support team, responded within 24 hours and followed up to ensure everything was sorted. Very satisfied with my experience. Friendly, helpful and reliable
September 30, 2025
Unprompted review
Reply from momence.com
Thanks so much, Sharni! We’re happy to hear our team was quick to respond and stayed with you until everything was sorted. We appreciate you sharing your experience!
Reply from momence.com
Thank you, SM! We’re glad we could be quick and on point for you.
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If i could give zero stars… i would
If i could give zero stars… i would. The client review ‘feature’ sucks big time.
I never wanted this. BUT it is built into the system. After each class, the app actively solicits clients’ reviews of the class.
For you to see the reviews, you have to pay for it. You CANNOT turn this ‘feature’ off. So if a client receives a request to leave a review of the class, they assume it is from the studio. They leave a negative review - expecting the studio would follow up with the client.
But since you NEVER received the review, the client is pissed off.
And you acutually lose clients! Bcoz momence is greedy. They solicit reviews from your clients without your consent. And they want to charge you for it. And clients think the studio is receiving the review, expecting follow-up. Never happened.
They are pissed. So you lose a client.
Can’t wait for my contract to end. Moving to another provider.
September 1, 2025
Unprompted review
Reply from momence.com
Hi Michael, we really appreciate you taking the time to share this feedback. We’re sorry to hear about your frustration with the reviews feature. We understand how important it is for client communication to feel transparent and supportive. Your concerns are being shared with our team so we can keep improving both the feature and how it’s communicated. If you’d like, we’d love to connect directly to walk through options with you in the meantime.
Helpful
Helpful, speedy, resolved issue completely with guidance and clarity.
September 25, 2025
Unprompted review
Reply from momence.com
Thank you, Rebecca! We’re so glad our team could resolve things quickly and clearly for you.
Jay was amazing and went above and…
Jay was amazing and went above and beyond!! He helped solve my issues!
September 25, 2025
Unprompted review
Reply from momence.com
We love hearing this—thank you! We’ll make sure Jay sees your kind words. So happy your issue was solved smoothly.
Love the chat option and speed of response!
Even though the issue I was asking for wasn't able to be fixed, July was very patient and helpful in trying to find various ways to work around and try to help. Very polite and kind! I love the chat option! It's nice to get quick responses and links to FAQs or other resources to help resolve issues.
September 24, 2025
Unprompted review
Reply from momence.com
Lisa, thank you for such thoughtful feedback! We’re glad you enjoy the chat option and that July was able to provide support with patience and care, even when the issue couldn’t be fully resolved.
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Momence works hard to resolve problems
We had a phone number that got a lot of spam calls, Momence team was able to help find a new number with a local area code for us. They were very flexible and worked really hard to resolve our issue. Thank you Momence!
September 22, 2025
Unprompted review
Reply from momence.com
We really appreciate this feedback! We’re glad we could get you set up with a better phone number and resolve the issue together. Thanks for trusting us to support your studio.
Reply from momence.com
Thanks, Timotej! Happy to hear the support felt quick and professional.
Reply from momence.com
Thank you, Cat! We’re so glad the team was able to help you quickly.
They were patient and supportive
They were patient and supportive, until we solved the problem.
September 17, 2025
Unprompted review
Reply from momence.com
We really appreciate your words, Christos. We’re glad our team could stay with you until the issue was fully solved.
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Great customer service
The response was prompt and the issue resolved
September 15, 2025
Unprompted review
Reply from momence.com
Thanks so much, Elissa! We’re glad everything was resolved promptly.
Having worked on both sides
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuitive, saves a huge amount of time, and you only pay for the features you actually need. When I had a small issue, support responded in just 8 seconds! I couldn’t recommend Momence more highly.
September 16, 2025
Unprompted review
Reply from momence.com
Taylor, this is amazing feedback—thank you! We’re thrilled Momence has been seamless and supportive for your work on both sides of the wellness industry. And an 8-second support response—we’ll take that win!
Provided excellent help and handled…
Provided excellent help and handled everything with great efficiency.
September 13, 2025
Unprompted review
Reply from momence.com
Thanks so much, Kristina! We’re happy to hear everything was handled smoothly and efficiently.
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