Moneypenny Reviews 

Matt and Amber are both amazing at their jobs. Matt was very clear as to the strengths of the company and Amber has made the transition super easy. She did all the work, we just responded to a few questions. Amazing team!

I initially tested VoiceNation back in 2021 to explore their services, but ultimately decided not to proceed with them as they weren't the right fit for my needs. Since then, I moved on, assuming that was the end of our interaction.

However, fast forward to 2024, and I've been receiving daily SMS messages from VoiceNation for the past 10 days, promoting their services. Despite not engaging with them for years, they have been spamming my business phone number relentlessly. This unsolicited and persistent contact is not only unprofessional but also highly intrusive.

This experience has left a very negative impression of VoiceNation. If you value your peace and privacy, I would advise thinking twice before sharing your contact details with them.

Since this is my first experience with an answering service, they were very helpful in walking me through the different scenarios, some I never thought of before. They were very helpful and am looking forward to working with them.

What a nightmare trying to cancel this service.

I initially contacted them to cancel my answering service in March. However, I got charged again the next month...

I called this time to confirm my cancelation. To my surprise I was charged AGAIN the following month. I used the agent chat on their website to express how dissatisfied I was. Went to the bank and showed them my correspondence asking to cancel and how they had charged me a further 2 times. Bank agreed this was fraud.

Fast forward to today (August) I'm STILL getting emails threatening me about my account being overdue. All in all, I've had 6 correspondences to cancel this account.

What a joke. I've never written a bd trust pilot review before but these people need to get it together.

Prompt response, solving problems and keeping communications open and constructive is my experience with VoiceNation.

Wonderful service provided by Amber Johnson and the whole team. Highly recommend!

Angel was very nice and helpful with our account. Thank you !
Lawrence
Manzano Movers LLC

The representative was highly knowledgeable, had alot of patience and was very sweet, a rare commodity these days! 5 star 🌟

Lauri was our specialist and she was knowledgeable, friendly and helpful with our transition from a very complicated setup. She came to our onboarding call prepared, used my time wisely and I had a clear understanding of what next steps were when we ended our call. I look forward to working with the company.

Bailey gave me a comfortable experience. She was patient and kind, and I appreciate it.

So far, so good! We haven't used the service yet but getting it set up has been fairly user friendly. And, any questions that we have had were answered quickly.

Lauri did a great job at helping our company set up our voicenation account. She explained everything and answered all the questions we had!

From the FIRST person who took the time with me to explain and made me feel heard about my companies wants and needs, to Ms. Brittany Farris I have felt MORE than taken care of and like they absolutely KNOW what they are doing.

I truly love your company's openness to feedback and constructive criticism and forward thinking.

I truly would/will recommend VN to any and all people in and out of the restoration/mitigation industry.

Jillian was super helpful and made my life so much easier! I needed some help with some systems and she worked with me and gave me the tools and knowledge I needed! A+. Always good to have someone who knows what they are doing And you can rely on!

I began with VoiceNation and was optimistic. As a small startup, I initially wanted to pay week-to-week, but I was sweet-talked into a monthly plan mid-month. They said it was the cheapest and best value for me. Little did I know, it was the beginning of a costly nightmare.

Fast forward, trying to cancel VoiceNation after they charged me an additional $450 felt like I had wandered into a scam artist’s den. Apparently, it takes a whole 30 days after they receive a cancellation email before they actually cancel your subscription. Why, you ask? Good question. Still no good answer.

So, 30 days after my cancellation email, surprise surprise, another $450 charge. I emailed again, demanding a refund for the unauthorized charge. The response? Crickets. Until today. Finally, I get an email saying: “Your cancellation request was processed on 06/07/2024, so the effective date is 08/01/2024. We are declining your refund request due to the policy you agreed to, which is on our Terms of Use on the VoiceNation website.”

Their “terms policy” was read to me over the phone at warp speed, a 10-minute blur that obviously concealed this ridiculous cancellation policy. I can’t recommend this company, unfortunately. Proceed at your own risk.

Tried this service for 3 months. I attempted to call my own company line 3 times and got no answer. I paid for an answering service that doesn't answer. Two other times representatives were yawning on the phone sounded like someone answers the phone in bed.

Very unprofessional, tried reaching out to customer service and this was no help. No credit, no courtesy to the customer considering business that is being lost due to their service. Very unhappy with the service and customer service.

Bailey helped answer all of my questions and got my onboarding done quickly and efficiently. Thank you

Matt and Rachel were a pleasure to work with. They explained everything so well and the onboarding process was a breeze!

Great interaction, polite, helpful, patient