Monta Reviews 4,371

I'm I the only one who 100% satisfied about charging EV vehicles at home with my 22kvh speed mainly for free?

we have a ROLEC EV system with MONTA app. As the admin I have had some queries. unfortunately you cannot phone MONTA directly so I had to do live chat. took a while and probably easier do on a phone call however I have to say they solved my issues and the guy was really helpful. Thank you monta support

Spent nearly an hour trying to get a charge point in Plymouth to work. The instructions say plug in your car, then tap a card on the RFID pad. Tried this, didn't work, although the charge point tried to charge me $45. There is also a monta sticker on the charge point with a qr code. Scanned the code, tried to register, website said the charge point doesn't exist, charged me a quid. Is this a scam? Couldn't get the charging to work, unplugged the cables, rang the bank, blocked the transaction

App took £70 twice so £140 and didn’t charge at all, app crashed then 5 days later the moneys still not returned.

Used this charging point when on holiday in wales at Hafan y Mor, first time I used it cost me £11.90 , they reserve £40 standard it then disconnected after 2 hours , had to start the process again only to be charged yet again £40 for it ti disconnect again after only using £7.00 , I contacted customer support to be told the refund of £61.00 can take 7-10 working days to hit my account DO NOT USE if you can help it

I drove to airport and found Monta. After attempting to sign up and charge I had to give up. Chargers should be able to accept payment with accounts. Guess they are …. airport to allow exclusive access. Hopefully I will be able to charge on road.

Can't leave zero stars unfortunately. This is the second time I have tried to use monta charge at Chester market place car park and my god what a load of rubbish. App doesn't work won't allow you to easily add card details, the rfid car readers on the machines won't allow you to tap and pay and even if you could charge there is then a idle charge of 10p per minute once charging complete. This explains whenever we go into town almost all the chargers are empty. Chester city Council should have picked a better partner than this. My advice find somewhere else to charge. On a positive note the Car park is lovely

Would give this company 0 score
Was on holiday and needed to charge to get home. It took the £40 pending charge from my account and car didn’t charge. Contacted them via the chat and they wouldn’t refund the £40 for me to charge elsewhere. Stated it would take 5 working days. I was stranded at holiday destination until family member could send money to me to charge elsewhere. Very frustrating

First of all why does every charge point need an app, and why does every app need an account? Surely it is perfectly to charge as a 'guest' without giving all my data? And why aren't charge points like fuel pumps, with a card reader simply to pay? But this is 2nd tome I've tried Monta and ALL 3 charge points are unserviceable. One, at least, gave impression of working but no matter what I did to the car no electrons flowed. I'm sure it's not my car as this would be the first time. If we are being encouraged to go electric then regulation should ensure that charging is as easy as possible. And the charge companies - like Monta - should be penalised for not having working chargers.

I wanted to share my experience with Monta regarding our agreement to supply leads for a financial return while maintaining a subscription fee. Unfortunately, we have not seen any benefits from this arrangement. The leads we generated were handled directly by Monta's team due to the size of the enquiry and complexity, and we had assumed that we would still receive the promised returns.

After paying the subscription for nearly a year, we haven't received any tangible benefits, which has been quite disappointing.

I would strongly advise anyone considering entering into a similar agreement with Monta to proceed with caution based on our experience.

Ripped us off, charged over double what we should have paid twice and customer service just sent us round in circles. Not interested in helping us at all. Avoid!

Charging history deleted and support send you round and round in circles, I would suggest avoiding if you can

Graziella A. With support was very helpful today. Took her time to help me out with a strange problem with the car charger. Helped to see where the problem was and how to solve it in a couple of days. Also she send me a copy of our support chat for reference!

Thanks!

Terrible experience for my husband. Scammers had overlaid the Montana app QR code which directed him unknowingly to other sites. He was £80 out of pocket. He's cancelled the card he used. Managed to contact one site and they refunded his money, still waiting for the other to respond. Please take care when using electric charges. Vigilance is key.

Fast and professionell Support received, thx

Vanessa in tech support was very helpful today, answered all my questions and gave me time to understand the situation. My problem was fixed quickly, even went through and tested with me. Very efficient and polite service, Vanessa obviously a decent and dedicated support technican for the company.

confusing app for home charging when trying to use with sync ev. slow and glitchy

multiple unhappy customers all wanting to just be able to plug and charge with out the confusion the app brings

I used their service at a public charge point 2 weeks ago. The vehicle would not charge however within the app Monta took two payments from my account €50 & €60.

This has not been returned to me. I have reached out to their customer service team and they do not have any information apart from you have to wait.

Disgrace. Stay well away

Absolut dismal service:
I was charging the car but after disconnecting, I was billed additional costs for being connected to the charger. While I was already 50km away :). This needed several hours of discussion with customer service to resolve with no proactivity from the company.

The service several times offered to solve the situation but each time, no action was taken and I needed to explain the situation to a customer service agent again each time.

Once this was finally resolved, I saw that another 65EUR was charged from my credit card. I reclaimed the costs and the company ensured that the money was transferred back, which wasnt the case.

I am still dealing with this issue ten days after, what should have been a simple car charge.

Customer service from Paula was nothing but amazing, and professional. Had an issue with a charger and payment, and she managed to get me sorted as quickly as possible.